Question 1

Pipeline inventory controls purchasing.

Accepted Answer

A) True 
 B)False  False

Question 2

Computer-assisted design relies on computers to manufacture products.

Accepted Answer

A) True 
 B)False  False

Question 3

Toyota installed a flexible manufacturing assembly line in its plant outside Columbus,Ohio.It can make a variety of cars one after the other,switching production by using scanners that read codes.This is an example of

Accepted Answer

A) just-in-time inventory control. 
B) employee involvement. 
C) operations improvement. 
D) research and development enhancement. 
E) CIM. 
A) just-in-time inventory control. 
B) employee involvement. 
C) operations improvement. 
D) research and development enhancement. 
E) CIM. C

Question 4

When you visit a financial planner you provide her with income,expense,and goal information.She then turns that information into a financial plan with a budget,investment plan,and insurance plan.She is practicing operations management.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following organizations would provide the consumer with time and place utility through its operations management function?

Accepted Answer

A) United Technologies Corporation when it manufactures Otis elevators 
B) The NYC subway 
C) Cengage, publisher 
D) Kincaid, furniture maker 
E) Reed and Reed, building construction 
A) United Technologies Corporation when it manufactures Otis elevators 
B) The NYC subway 
C) Cengage, publisher 
D) Kincaid, furniture maker 
E) Reed and Reed, building construction

Question 6

Firms with just-in-time inventory systems would be wise to have one essential supplier for inputs to their transformation systems.

Accepted Answer

A) True 
 B)False

Question 7

A Forever 21 retail store creates value and provides place and time utility by bringing together the customer and products made by others.

Accepted Answer

A) True 
 B)False

Question 8

By world standards,Americans are well educated and free to pursue their goals in life.How did that affect the growth of the service sector and decline of the manufacturing sector?

Accepted Answer

The high level of education and freedom

Question 9

Which of the following pairs of factors that are important to designing operations systems are MOST closely related to demand?

Accepted Answer

A) Product-service mix and facilities 
B) Capacity utilization and facilities 
C) Product-service mix and technology 
D) Technology and capacity utilization 
E) Products-service mix and capacity utilization 
A) Product-service mix and facilities 
B) Capacity utilization and facilities 
C) Product-service mix and technology 
D) Technology and capacity utilization 
E) Products-service mix and capacity utilization

Question 10

Which of the following is NOT one of the constraints with which a purchasing agent must deal?

Accepted Answer

A) Inventory levels and delivery dates 
B) Supplier reliability 
C) Integrating purchasing with production 
D) Getting the best possible discounts and terms 
E) The quality of what is being purchased 
A) Inventory levels and delivery dates 
B) Supplier reliability 
C) Integrating purchasing with production 
D) Getting the best possible discounts and terms 
E) The quality of what is being purchased

Question 11

Which of the following statements about the relationship between productivity and quality is true?

Accepted Answer

A) There is no relationship between productivity and quality. 
B) Increased productivity means decreased quality. 
C) Higher quality results in higher productivity. 
D) Productivity and quality are inversely related. 
E) All of these choices 
A) There is no relationship between productivity and quality. 
B) Increased productivity means decreased quality. 
C) Higher quality results in higher productivity. 
D) Productivity and quality are inversely related. 
E) All of these choices

Question 12

A milking machine in the dairy industry is a robot.

Accepted Answer

A) True 
 B)False

Question 13

Cross-training allows a firm to function with fewer workers.

Accepted Answer

A) True 
 B)False

Question 14

Compare and contrast the utility of Apple and the National Park Service.

Accepted Answer

Apple and the National Park Service serv

Question 15

Briefly describe ISO 9000:2000 and ISO 14000.

Accepted Answer

ISO 9000:2000 and ISO 14000 are both set

Question 16

Discuss how quality,productivity,and cost are interrelated.

Accepted Answer

Quality, productivity, and cost are all

Question 17

Which of the following countries has the highest level of productivity?

Accepted Answer

A) France 
B) Japan 
C) Korea 
D) United States 
E) Germany 
A) France 
B) Japan 
C) Korea 
D) United States 
E) Germany

Question 18

Technology is the set of processes and systems used by organizations to convert resources into products or services.

Accepted Answer

A) True 
 B)False

Question 19

In an earlier chapter,Woodward identified three types of technology: small-batch,mass-production,and continuous flow.Describe the relationships among these types of technology and the various forms of layout described in the discussion on operations control.

Accepted Answer

Job-shop (small-batch)technology calls f

Question 20

Dina works in construction.She travels to the job site to build the next house.This is an example of a ____ layout.

Accepted Answer

A) product 
B) fixed-position 
C) cellular 
D) functional 
E) process 
A) product 
B) fixed-position 
C) cellular 
D) functional 
E) process

Exam 21: Managing Operations, Quality, and Productivity

Pipeline inventory controls purchasing.

Computer-assisted design relies on computers to manufacture products.

Toyota installed a flexible manufacturing assembly line in its plant outside Columbus,Ohio.It can make a variety of cars one after the other,switching production by using scanners that read codes.This is an example of

When you visit a financial planner you provide her with income,expense,and goal information.She then turns that information into a financial plan with a budget,investment plan,and insurance plan.She is practicing operations management.

Which of the following organizations would provide the consumer with time and place utility through its operations management function?

Firms with just-in-time inventory systems would be wise to have one essential supplier for inputs to their transformation systems.

A Forever 21 retail store creates value and provides place and time utility by bringing together the customer and products made by others.

By world standards,Americans are well educated and free to pursue their goals in life.How did that affect the growth of the service sector and decline of the manufacturing sector?

Which of the following pairs of factors that are important to designing operations systems are MOST closely related to demand?

Which of the following is NOT one of the constraints with which a purchasing agent must deal?

Which of the following statements about the relationship between productivity and quality is true?

A milking machine in the dairy industry is a robot.

Cross-training allows a firm to function with fewer workers.

Compare and contrast the utility of Apple and the National Park Service.

Briefly describe ISO 9000:2000 and ISO 14000.

Discuss how quality,productivity,and cost are interrelated.

Which of the following countries has the highest level of productivity?

Technology is the set of processes and systems used by organizations to convert resources into products or services.

In an earlier chapter,Woodward identified three types of technology: small-batch,mass-production,and continuous flow.Describe the relationships among these types of technology and the various forms of layout described in the discussion on operations control.

Dina works in construction.She travels to the job site to build the next house.This is an example of a ____ layout.

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Information and Information Technology

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