Question 1

Identify and define the five types of teams and groups in organizations.

Accepted Answer

1. Functional Teams: These teams are organized based on the functions or departments within an organization, such as marketing, finance, or operations. They are responsible for carrying out specific tasks related to their function and often work independently from other teams.

2. Cross-Functional Teams: These teams are composed of members from different functional areas within the organization. They are brought together to work on a specific project or solve a particular problem that requires input from multiple departments. Cross-functional teams are often temporary and disband once the project is completed.

3. Self-Directed Teams: Also known as autonomous or self-managed teams, these groups have the authority to make decisions and manage their own work processes. They are responsible for setting their own goals, making decisions, and solving problems without direct supervision from management.

4. Virtual Teams: These teams are made up of members who are geographically dispersed and communicate primarily through technology, such as video conferencing, email, and online collaboration tools. Virtual teams allow organizations to leverage talent from different locations and time zones, but they also present challenges in terms of communication and collaboration.

5. Problem-Solving Teams: These teams are formed to address specific issues or challenges within the organization. They are tasked with identifying problems, analyzing root causes, and developing solutions to improve processes or overcome obstacles. Problem-solving teams often include members from different levels and functions within the organization to ensure a comprehensive approach to addressing the issue.

Question 2

Kraft brought together representatives from operations,marketing,and finance to assess the likely success of a new product.Kraft has created a(n)____ group.

Accepted Answer

A) functional 
B) interest 
C) task 
D) informal 
E) change 
A) functional 
B) interest 
C) task 
D) informal 
E) change C

Question 3

The shipping department receives the products to be shipped from the production group.These two groups are constantly in conflict with one another,most likely due to

Accepted Answer

A) personality conflicts. 
B) limited resources. 
C) interdependencies. 
D) poor management. 
E) the union. 
A) personality conflicts. 
B) limited resources. 
C) interdependencies. 
D) poor management. 
E) the union. C

Question 4

When norms are low,performance will be high,if group cohesiveness is low.

Accepted Answer

A) True 
 B)False

Question 5

You are a department manager at an outlet clothing store.Customer complaints are up significantly compared to the same period last year.You attribute this increase to a lack of cohesiveness among the members of the service staff and low performance norms.Describe a program that could help you overcome both problems and increase the cohesiveness of your service staff.

Accepted Answer

To address the increase in customer comp

Question 6

In a highly socialized team,the members work well together,support and trust one another,and are generally effective at achieving their chosen goals.

Accepted Answer

A) True 
 B)False

Question 7

A group created by an organization to accomplish a limited number of goals within a stated time is a(n)

Accepted Answer

A) functional group. 
B) task group. 
C) interest group. 
D) informal unit. 
E) quality circle. 
A) functional group. 
B) task group. 
C) interest group. 
D) informal unit. 
E) quality circle.

Question 8

Conflict that arises between one organization and another is called ____________________.

Accepted Answer

interorgan

Question 9

The norms of one group cannot always be ____________________ to another group in the same organization.

Accepted Answer

The answer of The norms of one group cannot always...

Question 10

A person may take on a(n)____________________,concentrating on getting the group's task accomplished.

Accepted Answer

task speci

Question 11

Al Moore is part of a group that recently formed.He accepted a follower role and let Bill Kline be the leader.Bill has the group focused on goal attainment and functioning well.What stage of development is this group in at the present time?

Accepted Answer

A) Norming 
B) Storming 
C) Forming 
D) Performing 
E) Conforming 
A) Norming 
B) Storming 
C) Forming 
D) Performing 
E) Conforming

Question 12

Which of the following is a primary factor in distinguishing among different types of groups?

Accepted Answer

A) Size 
B) Type of leader involved 
C) Organizational level 
D) Goal or purpose 
E) None of these choices 
A) Size 
B) Type of leader involved 
C) Organizational level 
D) Goal or purpose 
E) None of these choices

Question 13

Informal leaders are not powerful because they draw only from referent power.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is a conflict resolution technique that requires a reasonable degree of maturity and uses a direct approach of addressing the conflict and working together to resolve it?

Accepted Answer

A) Smoothing 
B) Cooperation 
C) Compromise 
D) Interpersonal problem solving 
E) Diplomacy 
A) Smoothing 
B) Cooperation 
C) Compromise 
D) Interpersonal problem solving 
E) Diplomacy

Question 15

Which of the following statements reflects current thinking with respect to conflict in organizations?

Accepted Answer

A) Very low levels of conflict create an atmosphere of peace and quiet and tend to increase creativity. 
B) Managers should work hard to eliminate as much conflict as possible because of the hostility it creates. 
C) High levels of conflict are desirable in some cases because they eliminate complacency. 
D) Managers can enhance organizational performance by ensuring moderate amounts of conflict. 
E) Some individuals are conflict prone, and managers should avoid hiring them. 
A) Very low levels of conflict create an atmosphere of peace and quiet and tend to increase creativity. 
B) Managers should work hard to eliminate as much conflict as possible because of the hostility it creates. 
C) High levels of conflict are desirable in some cases because they eliminate complacency. 
D) Managers can enhance organizational performance by ensuring moderate amounts of conflict. 
E) Some individuals are conflict prone, and managers should avoid hiring them.

Question 16

Claudia is a personal financial planner.When she moved her family to a new city she joined a swim club.Claudia finds sitting by the pool,chatting with other parents,is a good way to network and further her career.Her primary reason for joining the club was

Accepted Answer

A) instrumental benefits. 
B) need satisfaction. 
C) group goals. 
D) group activities. 
E) interpersonal attraction. 
A) instrumental benefits. 
B) need satisfaction. 
C) group goals. 
D) group activities. 
E) interpersonal attraction.

Question 17

During a season of Mad Men,two men were named president of accounts,so they could compete for the job.This is an example of

Accepted Answer

A) increasing competition among individuals. 
B) expanding resource base. 
C) convincing conflicting parties to compromise. 
D) setting superordinate goals. 
E) change established procedures. 
A) increasing competition among individuals. 
B) expanding resource base. 
C) convincing conflicting parties to compromise. 
D) setting superordinate goals. 
E) change established procedures.

Question 18

The school principal's husband has been complaining about lack of quality family time.At a school board meeting,she was told to implement a new character education program that had been mandated by the state legislature and would require additional training.The principal experienced

Accepted Answer

A) intrarole conflict. 
B) storming. 
C) role unreliability. 
D) intrasender conflict. 
E) interrole conflict. 
A) intrarole conflict. 
B) storming. 
C) role unreliability. 
D) intrasender conflict. 
E) interrole conflict.

Question 19

Kathleen is responsible for the logistics for an upcoming meeting of the Board of Directors.She has four people to support her.Her concern is that she does not like to deal with conflict,and she is sure that some will arise.What techniques can she use to prevent or resolve conflict and build cohesiveness?

Accepted Answer

Kathleen can use several techniques to p

Question 20

Special Exercises
An executive Masters in Business Administration class has the responsibility to design,produce,and evaluate marketing campaigns.There are six groups of five students.Group A has an IT manager who grew up in India and now works for Gartner,a PR president from Siemens who served in the German Army,a logistics director from Iron Mountain who retired from the U.S.Navy,an operations director for Cintas,and a management consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False.
Each member of the group has a role to play in helping the group reach its goals.

Accepted Answer

A) True 
 B)False

Identify and define the five types of teams and groups in organizations.

Kraft brought together representatives from operations,marketing,and finance to assess the likely success of a new product.Kraft has created a(n)____ group.

The shipping department receives the products to be shipped from the production group.These two groups are constantly in conflict with one another,most likely due to

When norms are low,performance will be high,if group cohesiveness is low.

In a highly socialized team,the members work well together,support and trust one another,and are generally effective at achieving their chosen goals.

A group created by an organization to accomplish a limited number of goals within a stated time is a(n)

Conflict that arises between one organization and another is called ____________________.

The norms of one group cannot always be ____________________ to another group in the same organization.

A person may take on a(n)____________________,concentrating on getting the group's task accomplished.

Al Moore is part of a group that recently formed.He accepted a follower role and let Bill Kline be the leader.Bill has the group focused on goal attainment and functioning well.What stage of development is this group in at the present time?

Which of the following is a primary factor in distinguishing among different types of groups?

Informal leaders are not powerful because they draw only from referent power.

Which of the following is a conflict resolution technique that requires a reasonable degree of maturity and uses a direct approach of addressing the conflict and working together to resolve it?

Which of the following statements reflects current thinking with respect to conflict in organizations?

Claudia is a personal financial planner.When she moved her family to a new city she joined a swim club.Claudia finds sitting by the pool,chatting with other parents,is a good way to network and further her career.Her primary reason for joining the club was

During a season of Mad Men,two men were named president of accounts,so they could compete for the job.This is an example of

The school principal's husband has been complaining about lack of quality family time.At a school board meeting,she was told to implement a new character education program that had been mandated by the state legislature and would require additional training.The principal experienced

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Basic Elements of Control

Managing Operations, Quality, and Productivity

Managing Information and Information Technology

Filters

Exam 19: Managing Work Groups and Teams

Identify and define the five types of teams and groups in organizations.

Kraft brought together representatives from operations,marketing,and finance to assess the likely success of a new product.Kraft has created a(n)____ group.

The shipping department receives the products to be shipped from the production group.These two groups are constantly in conflict with one another,most likely due to

When norms are low,performance will be high,if group cohesiveness is low.

In a highly socialized team,the members work well together,support and trust one another,and are generally effective at achieving their chosen goals.

A group created by an organization to accomplish a limited number of goals within a stated time is a(n)

Conflict that arises between one organization and another is called ____________________.

The norms of one group cannot always be ____________________ to another group in the same organization.

A person may take on a(n)____________________,concentrating on getting the group's task accomplished.

Al Moore is part of a group that recently formed.He accepted a follower role and let Bill Kline be the leader.Bill has the group focused on goal attainment and functioning well.What stage of development is this group in at the present time?

Which of the following is a primary factor in distinguishing among different types of groups?

Informal leaders are not powerful because they draw only from referent power.

Which of the following is a conflict resolution technique that requires a reasonable degree of maturity and uses a direct approach of addressing the conflict and working together to resolve it?

Which of the following statements reflects current thinking with respect to conflict in organizations?

Claudia is a personal financial planner.When she moved her family to a new city she joined a swim club.Claudia finds sitting by the pool,chatting with other parents,is a good way to network and further her career.Her primary reason for joining the club was

During a season of Mad Men,two men were named president of accounts,so they could compete for the job.This is an example of

The school principal's husband has been complaining about lack of quality family time.At a school board meeting,she was told to implement a new character education program that had been mandated by the state legislature and would require additional training.The principal experienced

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Basic Elements of Control

Managing Operations, Quality, and Productivity

Managing Information and Information Technology

Filters