Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Explore all topics

Ratio analysis is the practice of evaluating financial ratios to determine an organization's financial health.

(True/False)

4.9/5

(35)

Question 101

Planning is seeing that the right things happen at the right time in the right way.

(True/False)

4.9/5

(30)

Question 102

When performance exceeds the standards set in the control systems, managers should give rewards.

(True/False)

5.0/5

(38)

Question 103

Which of the following is a mechanism that contributes to a measurement-managed company's success?

(Multiple Choice)

5.0/5

(32)

Question 104

Drug tests at hiring are an example of the physical area of organizational control.

(True/False)

4.8/5

(29)

Question 105

According to Kaplan and Norton, "_______ show the cause-and-effect links by which specific improvements create desired outcomes."

(Multiple Choice)

4.9/5

(33)

Question 106

TQM's two core principles are _____.

(Multiple Choice)

4.7/5

(40)

Question 107

Undue emphasis on reports can lead even to falsification of data.

(True/False)

4.9/5

(35)

Question 108

Strategy maps show the cause-and-effect links by which specific improvements create desired outcomes, such as objectives for revenue growth, targeted customer markets, the role of excellence and innovation in products.

(True/False)

4.8/5

(40)

Question 109

Jimmy's supervisor noticed that he was struggling with the computerized setup for production runs at his new job. The supervisor observed him while he tried it again and gave suggestions for improvement. The supervisor is doing which step of the control process?

(Multiple Choice)

4.7/5

(35)

Question 110

The RATER scale enables customers to rate the quality of service along five dimensions.

(True/False)

4.7/5

(41)

Question 111

Control systems cannot help managers anticipate, monitor, and react to environmental changes and uncertainties.

(True/False)

4.8/5

(33)

Question 112

The amount of acceptable deviation from a standard, determined when the standard was established, is called the _____.

(Multiple Choice)

4.9/5

(33)

Question 113

Michele manages employees at Maui Tours and Lodging. She has noticed that one of her employees submits via the computer system the same suggestions for continuous improvement multiple times, knowing that performance is evaluated on the number of suggestions only. This problem is typical of ______ control.

(Multiple Choice)

4.9/5

(49)

Question 114

Organizing is arranging tasks, people, and other resources to accomplish the work.

(True/False)

4.9/5

(34)

Question 115

One characteristic of incremental budgeting is that it _____.

(Multiple Choice)

5.0/5

(38)

Question 116

Internal process is one of the four indicators used in the balanced scorecard.

(True/False)

4.8/5

(43)

Question 117

Which of the following areas of control for organizations exerts informal control?

(Multiple Choice)

4.9/5

(26)

Question 118

Productivity is important because it determines whether the organization will make a profit or even survive.

(True/False)

4.8/5

(31)

Question 119

Performance measures can be obtained through oral reports.

(True/False)

4.8/5

(33)

Question 120

Showing 101 - 120 of 160

Ratio analysis is the practice of evaluating financial ratios to determine an organization's financial health.

Planning is seeing that the right things happen at the right time in the right way.

When performance exceeds the standards set in the control systems, managers should give rewards.

Which of the following is a mechanism that contributes to a measurement-managed company's success?

Drug tests at hiring are an example of the physical area of organizational control.

According to Kaplan and Norton, "_______ show the cause-and-effect links by which specific improvements create desired outcomes."

TQM's two core principles are _____.

Undue emphasis on reports can lead even to falsification of data.

Strategy maps show the cause-and-effect links by which specific improvements create desired outcomes, such as objectives for revenue growth, targeted customer markets, the role of excellence and innovation in products.

Jimmy's supervisor noticed that he was struggling with the computerized setup for production runs at his new job. The supervisor observed him while he tried it again and gave suggestions for improvement. The supervisor is doing which step of the control process?

The RATER scale enables customers to rate the quality of service along five dimensions.

Control systems cannot help managers anticipate, monitor, and react to environmental changes and uncertainties.

The amount of acceptable deviation from a standard, determined when the standard was established, is called the _____.

Organizing is arranging tasks, people, and other resources to accomplish the work.

One characteristic of incremental budgeting is that it _____.

Internal process is one of the four indicators used in the balanced scorecard.

Which of the following areas of control for organizations exerts informal control?

Productivity is important because it determines whether the organization will make a profit or even survive.

Performance measures can be obtained through oral reports.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Filters