Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Some managers use _____, which provides four indicators with which organizations can set goals and measure performance.

Incremental budgeting allocates increased or decreased funds to a department by using the last budget period as a reference point; only incremental changes in the budget request are reviewed.

Which of the following is not a perspective of the balanced scorecard?

At Phoenix Instruments, Claudia pulls six samples an hour from an assembly line to examine them for quality defects. If she finds any, she makes adjustments to various pieces of equipment in his area. Claudia job involves _____.

A(n) ______ budget projects what an organization will create in goods and services, what financial resources are needed, and what income is expected.

A team that meets to solve a onetime problem is called a _____.

The purpose of planning is to make sure that performance meets objectives.

Which of the following is an example of an informational resource control?

A budget that allocates resources on the basis of a single estimate of costs is called a(n) ______ budget.

Which of the following best describes ERP systems?

At Panther Lighting Fixtures, employees were asked how the quality of its customer service could best be measured, and management then implemented a survey system based on the feedback. The company has overcome which of the following barriers to success of control systems?

All four management functions affect one another and in turn affect an organization's productivity.

Examining how the organization looks to shareholders is part of which of the balanced scorecard perspectives?

Recruiters for Mountainview College were under extreme pressure to increase an enrollment goal by 10%. As a result, they admitted many students who were marginally qualified and who performed poorly in classes. This is an example of which problem associated with control systems?

Corrective action is a control principle that states that managers should be informed of a situation only if data show a significant deviation from standards.

American-produced cars were perceived as better built than Japanese-produced cars which used American quality controls.

The three levels of control are strategic, tactical, and corrective.

Before the fall term began, professors at Hillview College were required to fill out numerous forms, ranging from performance objectives, surveys, reports to lists of summer contacts with prospective students. Many professors complained that their time would be better spent preparing for their courses. This is an example of which barrier to successful control?

Supervisors are responsible for operational control.

An income statement summarizes an organization's financial results over a specified period of time, such as a quarter or a year.