Question 1

One way to improve productivity is to offer less flextime.

Accepted Answer

A) True 
 B)False

Question 2

Installing quality-control procedures that can be audited by independent quality-control experts is fundamental to _____.

Accepted Answer

A)  ISO 9000 
B)  restructuring 
C)  reduced cycle time 
D)  ISO 14000 
E)  statistical process control 
A)  ISO 9000 
B)  restructuring 
C)  reduced cycle time 
D)  ISO 14000 
E)  statistical process control

Question 3

An external audit is a verification of an organization's financial accounts and statements by the organization's own professional staff.

Accepted Answer

A) True 
 B)False

Question 4

A variable budget does not allow the allocation of resources to vary in proportion with various levels of activity.

Accepted Answer

A) True 
 B)False

Question 5

Customer satisfaction and financial measures are two of four indicators of the balanced scorecard.

Accepted Answer

A) True 
 B)False

Question 6

At Polar Sportswear, orders have significantly exceeded projections, and Chris, the operations director, has decided to hire for a third shift in the plant. Chris is clearly operating with the use of a(n) ______ budget.

Accepted Answer

A)  zero-based 
B)  incremental 
C)  cash 
D)  fixed 
E)  variable 
A)  zero-based 
B)  incremental 
C)  cash 
D)  fixed 
E)  variable

Question 7

What are the two core principles of TQM? Explain the assumptions underlying each.

Accepted Answer

The two core principles are people and i

Question 8

Profits or losses incurred by an organization are represented in its _____.

Accepted Answer

A)  expense budget 
B)  income statement 
C)  ratio analysis 
D)  capital expenditures budget 
E)  balance sheet 
A)  expense budget 
B)  income statement 
C)  ratio analysis 
D)  capital expenditures budget 
E)  balance sheet

Question 9

Which of the following may be done as corrective action in the control process?

Accepted Answer

A)  Establish standards. 
B)  Renew standards. 
C)  Compare performance to standards. 
D)  Align processes with goals. 
E)  Evaluate performance and take action. 
A)  Establish standards. 
B)  Renew standards. 
C)  Compare performance to standards. 
D)  Align processes with goals. 
E)  Evaluate performance and take action.

Question 10

In Deming's PDCA cycle, "D" stands for "do," which means to implement the change or make a small-scale test.

Accepted Answer

A) True 
 B)False

Question 11

A balance sheet summarizes an organization's overall financial worth, or its assets and liabilities, at a specific point in time.

Accepted Answer

A) True 
 B)False

Question 12

The type of budget that can be adjusted over time for changing environmental conditions is known as a(n) ______ budget.

Accepted Answer

A)  operating 
B)  incremental 
C)  zero-based 
D)  variable or flexible 
E)  cash 
A)  operating 
B)  incremental 
C)  zero-based 
D)  variable or flexible 
E)  cash

Question 13

Oakley Lumber Mill formed a team to help the organization determine a course of action in the wake of a forest fire that temporarily closed access to its mountain satellite office. This is an example of a _____.

Accepted Answer

A)  cross-functional team 
B)  JIT team 
C)  special-purpose team 
D)  self-managed team 
E)  continuous improvement team 
A)  cross-functional team 
B)  JIT team 
C)  special-purpose team 
D)  self-managed team 
E)  continuous improvement team

Question 14

Six primary performance areas for measurement management include financial performance, operating efficiency, customer satisfaction, employee performance, innovation/change, and community/environment.

Accepted Answer

A) True 
 B)False

Question 15

The ISO 9000 quality designation is accepted in over 100 countries around the world.

Accepted Answer

A) True 
 B)False

Question 16

The acceptable deviation depends on the range of variation built into the standards when they were set.

Accepted Answer

A) True 
 B)False

Question 17

At UPS, delivery ______ vary according to whether a route is urban, suburban, or rural in nature.

Accepted Answer

A)  RATER scales 
B)  standards 
C)  ratio analyses 
D)  PDCA cycles 
E)  strategy maps 
A)  RATER scales 
B)  standards 
C)  ratio analyses 
D)  PDCA cycles 
E)  strategy maps

Question 18

The singular task of internal auditors is to verify that the organization, in preparing its financial statements, followed generally accepted accounting principles.

Accepted Answer

A) True 
 B)False

Question 19

The four management functions are planning, organizing, leading, and motivating.

Accepted Answer

A) True 
 B)False

Question 20

Involving employees in both the planning and execution of control systems can bring legitimacy to the process and heighten employee morale.

Accepted Answer

A) True 
 B)False

One way to improve productivity is to offer less flextime.

Installing quality-control procedures that can be audited by independent quality-control experts is fundamental to _____.

An external audit is a verification of an organization's financial accounts and statements by the organization's own professional staff.

A variable budget does not allow the allocation of resources to vary in proportion with various levels of activity.

Customer satisfaction and financial measures are two of four indicators of the balanced scorecard.

At Polar Sportswear, orders have significantly exceeded projections, and Chris, the operations director, has decided to hire for a third shift in the plant. Chris is clearly operating with the use of a(n) ______ budget.

What are the two core principles of TQM? Explain the assumptions underlying each.

Profits or losses incurred by an organization are represented in its _____.

Which of the following may be done as corrective action in the control process?

In Deming's PDCA cycle, "D" stands for "do," which means to implement the change or make a small-scale test.

A balance sheet summarizes an organization's overall financial worth, or its assets and liabilities, at a specific point in time.

The type of budget that can be adjusted over time for changing environmental conditions is known as a(n) ______ budget.

Oakley Lumber Mill formed a team to help the organization determine a course of action in the wake of a forest fire that temporarily closed access to its mountain satellite office. This is an example of a _____.

Six primary performance areas for measurement management include financial performance, operating efficiency, customer satisfaction, employee performance, innovation/change, and community/environment.

The ISO 9000 quality designation is accepted in over 100 countries around the world.

The acceptable deviation depends on the range of variation built into the standards when they were set.

At UPS, delivery ______ vary according to whether a route is urban, suburban, or rural in nature.

The singular task of internal auditors is to verify that the organization, in preparing its financial statements, followed generally accepted accounting principles.

The four management functions are planning, organizing, leading, and motivating.

Involving employees in both the planning and execution of control systems can bring legitimacy to the process and heighten employee morale.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Filters

Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

One way to improve productivity is to offer less flextime.

Installing quality-control procedures that can be audited by independent quality-control experts is fundamental to _____.

An external audit is a verification of an organization's financial accounts and statements by the organization's own professional staff.

A variable budget does not allow the allocation of resources to vary in proportion with various levels of activity.

Customer satisfaction and financial measures are two of four indicators of the balanced scorecard.

At Polar Sportswear, orders have significantly exceeded projections, and Chris, the operations director, has decided to hire for a third shift in the plant. Chris is clearly operating with the use of a(n) ______ budget.

What are the two core principles of TQM? Explain the assumptions underlying each.

Profits or losses incurred by an organization are represented in its _____.

Which of the following may be done as corrective action in the control process?

In Deming's PDCA cycle, "D" stands for "do," which means to implement the change or make a small-scale test.

A balance sheet summarizes an organization's overall financial worth, or its assets and liabilities, at a specific point in time.

The type of budget that can be adjusted over time for changing environmental conditions is known as a(n) ______ budget.

Oakley Lumber Mill formed a team to help the organization determine a course of action in the wake of a forest fire that temporarily closed access to its mountain satellite office. This is an example of a _____.

Six primary performance areas for measurement management include financial performance, operating efficiency, customer satisfaction, employee performance, innovation/change, and community/environment.

The ISO 9000 quality designation is accepted in over 100 countries around the world.

The acceptable deviation depends on the range of variation built into the standards when they were set.

At UPS, delivery ______ vary according to whether a route is urban, suburban, or rural in nature.

The singular task of internal auditors is to verify that the organization, in preparing its financial statements, followed generally accepted accounting principles.

The four management functions are planning, organizing, leading, and motivating.

Involving employees in both the planning and execution of control systems can bring legitimacy to the process and heighten employee morale.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Filters