Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

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Larry proposed the purchase of a new Epson copier to his boss. Amir said that he has always used and liked Xerox copiers, but when he thinks about it later, he realizes he does not really feel strongly about it. Amir should probably adopt a(n) ______ conflict-handling style in this matter.

(Multiple Choice)
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A group is staffed with specialists pursuing a common objective.

(True/False)
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Paige missed another deadline and her boss Linda is very upset. She will have to explain to the client again why the project is behind. Linda thinks she may say something she'll regret if she talks to Paige about this now, so she decides to wait awhile. Linda is using the ______ conflict-handling style.

(Multiple Choice)
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A leader should begin a newly formed group with rituals.

(True/False)
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Which of the following is an advantage of smaller groups?

(Multiple Choice)
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Both teams and individuals benefit from specific, measurable performance goals with continual feedback to tell individuals and team members how well they are doing.

(True/False)
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Which of the following is a manifestation of excessive conflict in the workplace?

(Multiple Choice)
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A data processing group is an example of a(n) _____.

(Multiple Choice)
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Workplace performance is maximized when _____.

(Multiple Choice)
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List the four devices for stimulating constructive conflict.

(Essay)
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In managing virtual workers, a manager should _____.

(Multiple Choice)
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An advice team, such as an advisory council or an employee involvement group, is created to broaden the information base for managerial decisions.

(True/False)
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Small teams are more likely than large ones to be more tolerant of autocratic leadership.

(True/False)
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An example of a maintenance role is an initiator, someone who suggests new goals or ideas.

(True/False)
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The principal casualty of groupthink is the reduction in alternative ideas.

(True/False)
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There is no need for virtual workers to meet regularly.

(True/False)
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When resources are scarce, conflict is less likely.

(True/False)
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The principal by-product of the norming stage of team development is _____.

(Multiple Choice)
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A team composed of people from different departments who are pursuing a common objective is called a _____.

(Multiple Choice)
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More than 75% of the top 1,000 U.S. companies use some form of self-managed work teams.

(True/False)
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