Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

An informal group typically does not have an officially appointed leader, although a leader may emerge from members of the group.

Tension was apparent as the management team discussed changes to promotion requirements. But then Chris made a joke about Jake's white-knuckled grip on his pen, and the laughter seemed to lighten the mood. Chris was acting in a ______ role.

During the performing stage of team development, the group answers the question _____

A(n) ______ role is behavior that concentrates on getting the team's work done.

____________ is ordering an outcome, when a manager relies on his or her formal authority and power to resolve a conflict, but the needs of the other party are largely ignored.

When Men's Wearhouse fired a salesperson who wasn't sharing walk-in customer traffic, and total clothing sales volume among all salespeople increased significantly, it _____.

List the three traits employees like about their most admired bosses?

One of the primary reasons norms are enforced is to emphasize the group's important values and identity.

The tendency of a group or team to stick together is known as cohesiveness.

Which of the following is not considered an essential consideration in building a group into an effective team?

_________, the second stage of team development, is characterized by the emergence of individual personalities and roles and conflicts within the group.

In the forming stage of group development, the leader should encourage members to work through their conflicts about tasks and goals.

At one GE factory, teamwork resulted in a workforce that was 20% more productive than comparable GE workforces elsewhere. This is an example of increased productivity, an advantage of teamwork.

The question the group is asking during the forming stage of group development is _____

Someone at a team meeting who says, "Let's hear from those who oppose this plan," is performing a ______ role.

Define a self-managed team and how its activities may differ from other teams. From what type of team did it evolve?

Define conflict and distinguish between dysfunctional conflict (bad) and functional conflict (good).

Informal groups can be highly productive, but not more so than formal groups.

Levi led a team that has just finished up a very challenging research project that will assist management in developing long-range plans. Despite the stress of the past few months, most participants seem sad it's over. Now Levi should _____.

Creating self-managed teams in the workplace has a positive effect on productivity and attitudes of self-responsibility and control.