Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

When members of a group are friendly and tight-knit, but unable to disagree enough to properly appraise alternatives, they are said to be experiencing _____.

Peer pressure, which leads group members to question the loyalty of other members who express dissent, is a symptom of _____.

People tend to exert less effort when working alone than in groups, a tendency known as social loafing.

Conflict is a process in which one party perceives that its interests are being opposed or negatively affected by another.

Genji sat through the meeting feeling convinced her team was misinterpreting recent marketing research, but she didn't say anything. The team leader, Peter, was her close friend, and she didn't want to disrupt the team since Peter perceived himself as very knowledgeable. Genji's team appears to be experiencing _____.

Norms are a cohesive group's blind unwillingness to consider alternatives.

Which of the following is true of informal groups?

In the performing stage of group development, members _____.

What are the differences between groups and teams?

Terri was part of a 18-person grounds beautification committee, and among its responsibilities were monthly parking lot cleanup and weekly patio sweeping. He was a part of the committee at his boss's request, but had never actually helped with anything. This is likely an example of _____.

Which of the following is an advantage of larger groups?

The disadvantage of the ______ conflict-handling style is that it is very time-consuming.

______ is designed to elicit different opinions without inciting people's personal feelings.

Teamwork improves quality, speed, workplace cohesiveness, and productivity.

Which of the following is a source of intergroup conflict in the workplace?

A task role consists of behavior that fosters constructive relationships among team members.

Rebecca asked Gavin, one of her team members, to purposefully think of and voice criticisms as the group discussed a popular idea to open a branch office in another state. This is an example of the use of _____.

Which of the following is the best way to manage virtual teams?

Common commitment is the essence of a team, and what differentiates it from a group.

The dialectic method is used to elicit different opinions without inciting people's personal feelings.