Exam 3: The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Paul, who is normally an ethical person, has an opportunity to acquire what he feels is "easy" money in his job, and he believes it is safe to steal the money because nobody would know if he does take it. Paul rationalizes that it is fine to carry out his plan because he needs it more than the person whom the money belongs to. The psychological mechanism that causes Paul to want to steal the money is poor self-esteem.

Managers can usually ignore the mass media without adverse effect.

An organization's value system is the belief of employees and customers about that company's product and service quality.

The relatively permanent and deeply held underlying beliefs and attitudes that help determine a person's behavior are known as ____.

Amy, a successful banker and educator, has decided to retire, but she is very interested in staying involved with a company "that cares." So when asked to be on its board of directors, she gladly accepted the invitation. As a member of the board, Amy will be involved with the organization's ____.

The city government of Pleasantville promised significant tax breaks to a large retailer if it expanded its presence, which would result in nearly 200 new local jobs. However, the retailer found another location better for expansion. As a result, the city of Pleasantville instituted clawbacks by _____.

Just before introduction of a new revolutionary laptop, the Top205 by Top Computers, Greg, the CEO of Top, was informed that there could be a problem with part that may cause reliability issues. Greg knows that correcting the problem would delay the introduction of the product, affect the reputation of Top Computers, and be expensive due to possible order cancellations and added advertising costs. Greg's decision whether to delay the introduction of the Top205 or proceed as planned is an example of an ethical dilemma.

For organizations' board of directors, and in particular, their oversight of the CEO, the biggest complaint appears to be _____.

Every Saturday Mrs. Jones and hundreds of other shoppers visit ABC Market, a grocery store, to buy food for their home or business. These shoppers are _____ to ABC.

Don was recently promoted, and his salary increase includes retirement investment options, so he has decided to get involved with an ESOP. This means Don ____.

New developments in methods for transforming resources into goods or services are _____ forces.

The general environment, or macroenvironment, includes six forces: economic, technological, sociocultural, demographic, political-legal, and international.

Joe, owner of ABC Electronics, just discovered that his trusted friend Paul, his accountant for over 30 years, has been mishandling the company books and stealing from the company bank account. Joe must decide whether to publicly ignore his friend's actions and avoid bad publicity for the firm, an example of ____.

Marketing for a startup small business to obtain many small new customers is known as crowdfunding.

Tom and his managers are discussing the unemployment, inflation, and interest rate trends that might affect his chain of coffee shops over the next 12 months and the projected growth in the areas where his stores are located. The managers are studying the ______ forces in their organization's general environment.

Associations that are utilized by government agencies to monitor manufacturing and agricultural needs and developments are known as government regulators.

Prior to a 2010 natural-gas pipeline explosion in San Bruno, California, Pacific Gas & Electric chose to use its surplus revenues to improve safety, an example of ethical decision-making.

Changes in the economic, political, legal, and technological global system that may affect an organization are ______ forces.

The first law of business is to take care of the employees and stockholders.

Jane, a successful store manager, leads her employees by encouraging them and showing that she genuinely believes in them, and she encourages group and team efforts. Jane manages at Kohlberg's _____ level of personal moral development.