Exam 19: Managing the Value Chain, Information Technology, and E-Business

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A ____ is a system that pulls data from a variety of organizational systems and databases; gauges the data against key performance metrics; pulls out the right nuggets of information; and delivers information to managers in a graphical, easy-to-interpret format.

(Multiple Choice)
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Keeping inventories low is especially important to the high-tech firms, because so many of their products lose value quickly.

(True/False)
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According to MANAGER'S SHOPTALK in Chapter 19, tips for setting up performance dashboards include all of the following EXCEPT:

(Multiple Choice)
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In terms of goods produced, what are the basic differences between a manufacturing organization and a service organization?

(Essay)
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____________________ is software that displays documents on more than one user's screen and allows all users to see changes or comments as they are made by one person.

(Short Answer)
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The drawback to the process layout is that the actual path a product or service takes can be long and complicated.

(True/False)
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The fixed-position layout is one in which the equipment remains in one location and the products are brought to it.

(True/False)
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A(n) ____________________ is a Web log that allows individuals to post opinions and ideas.

(Short Answer)
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One of your supervisors gives you a report that analyzes the latest production counts. This supervisor is giving you

(Multiple Choice)
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Which of the following is a computer network that uses Internet technology but limits access to all or some of the organization's employees?

(Multiple Choice)
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____________________ inventory includes items that have passed through the entire production process but have not been sold.

(Short Answer)
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____________________ is the term for managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to final consumers.

(Short Answer)
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Discuss the new generation of IT: Blogs and social networking. What are your personal experiences with these technologies?

(Essay)
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____________________ organizations are those that produce physical goods.

(Short Answer)
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Which of the following refers to a small or medium-sized automated production line that can be adapted to produce more than one product line?

(Multiple Choice)
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More companies are opting for a partnership approach with integration, which involves cultivating intimate relationships with a few carefully selected suppliers and collaborating closely to coordinate tasks that benefit both parties.

(True/False)
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The heart of an organization's production of its product or service is known as the ____________________.

(Short Answer)
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An e-supply chain creates seamless, integrated link that stretches from customers to suppliers by establishing electronic linkages between the organization and these external partners for sharing and exchange of data.

(True/False)
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An interactive computer-based system that facilitates group communication and decision making is known as a(n) ____________________.

(Short Answer)
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A small or medium-sized automated production line that can be adapted to produce more than one product line is known as a(n) ____________________.

(Short Answer)
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