Question 1

Compensation is one of the main marketing tools a firm uses in its efforts to attract qualified employees.

Accepted Answer

A) True 
 B)False

Question 2

The last step of the human resource planning system is to:

Accepted Answer

A)  publish a human resource inventory listing the names, ages, job titles, skills, and other pertinent information for all employees in the organization. 
B)  develop an affirmative action statement to explain how the company will meet federal government guidelines on hiring and promotions. 
C)  hold a general meeting to explain the impact of the plan to employees. 
D)  establish a strategic plan for recruiting, selecting, training, appraising and scheduling the labor force. 
A)  publish a human resource inventory listing the names, ages, job titles, skills, and other pertinent information for all employees in the organization. 
B)  develop an affirmative action statement to explain how the company will meet federal government guidelines on hiring and promotions. 
C)  hold a general meeting to explain the impact of the plan to employees. 
D)  establish a strategic plan for recruiting, selecting, training, appraising and scheduling the labor force.

Question 3

The first four steps in human resource planning all lead to the final step, which is the development of a strategic human resource plan.

Accepted Answer

A) True 
 B)False

Question 4

Advertisements, public and private employment agencies, and college placement bureaus are all ________ sources that human resource managers can use in the recruiting efforts.

Accepted Answer

A)  secondary 
B)  passive 
C)  back-up 
D)  external 
A)  secondary 
B)  passive 
C)  back-up 
D)  external

Question 5

Transfers and promotions are internal sources used by human resource managers to fill recruiting needs.

Accepted Answer

A) True 
 B)False

Question 6

The human resource function has become so critical that it is now a concern of all managers.

Accepted Answer

A) True 
 B)False

Question 7

As companies continue to develop women and minorities for management positions, they:

Accepted Answer

A)  increase the available talent pool of skilled employees. 
B)  decrease chances for men to compete for professional positions. 
C)  increase the morale of all employees. 
D)  decrease the birthrate. 
A)  increase the available talent pool of skilled employees. 
B)  decrease chances for men to compete for professional positions. 
C)  increase the morale of all employees. 
D)  decrease the birthrate.

Question 8

Firms spend time and money to train new employees so that they will work productively over the short term. Development activities such as assigning mentors and creating networks have long-term implications for employees and firms.

Accepted Answer

A) True 
 B)False

Question 9

It's good strategy to develop women and minorities for management positions because:

Accepted Answer

A)  it's a sure thing that the U.S. government will continue to pass laws that penalize companies even more for passing up women and minorities when it comes to promotion. 
B)  women and minorities in management positions attract other women and minorities as customers and provide these groups with better service. 
C)  it's less expensive to train these diverse groups. They do not demand as much in terms of travel and training time. 
D)  it is considered immoral to pass up women and minority groups seeking jobs. 
A)  it's a sure thing that the U.S. government will continue to pass laws that penalize companies even more for passing up women and minorities when it comes to promotion. 
B)  women and minorities in management positions attract other women and minorities as customers and provide these groups with better service. 
C)  it's less expensive to train these diverse groups. They do not demand as much in terms of travel and training time. 
D)  it is considered immoral to pass up women and minority groups seeking jobs.

Question 10

Tony is an office manager with a financial company. His company recently announced that it will soon implement a flextime plan. Under this new system, Tony is likely to find that:

Accepted Answer

A)  he will have to work longer hours. 
B)  workers tend to forget their work schedules. 
C)  almost all of his workers decide to change to an earlier schedule. 
D)  he will have to work harder to maintain high morale among the employees in his office. 
A)  he will have to work longer hours. 
B)  workers tend to forget their work schedules. 
C)  almost all of his workers decide to change to an earlier schedule. 
D)  he will have to work harder to maintain high morale among the employees in his office.

Question 11

Because of legal implications, managers should not use the results of performance appraisals to make decisions about promotions and compensation.

Accepted Answer

A) True 
 B)False

Question 12

According to the Spotlight on Small Business box, small businesses have an advantage over large businesses when it comes to recruiting good talent for two reasons: they can afford to pay better; and they already have great employees who recruit for them.

Accepted Answer

A) True 
 B)False

Question 13

Performance standards should be understandable, measurable, and reasonable.

Accepted Answer

A) True 
 B)False

Question 14

Computer and robotics training is sometimes performed in a nearby classroom-type setting. We refer to this near-the-job-training as ______________.

Accepted Answer

A)  vestibule training 
B)  orienteering 
C)  apprenticeship training 
D)  mentoring 
A)  vestibule training 
B)  orienteering 
C)  apprenticeship training 
D)  mentoring

Question 15

Helen is a human resource manager for a firm that is planning to switch to a more sophisticated production method. As an HR manager, one of Helen's duties will be to forecast the demand for the type of labor needed to implement the new method.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is an external recruitment source?

Accepted Answer

A)  College placement bureaus 
B)  Promotion of a current employee to a new position 
C)  Transferring an employee in from a different office 
D)  Recommendations of employees 
A)  College placement bureaus 
B)  Promotion of a current employee to a new position 
C)  Transferring an employee in from a different office 
D)  Recommendations of employees

Question 17

According to information in Chapter 11, which of the following is not one of the three steps HR managers use as part of training and development?

Accepted Answer

A)  Assessing the types of training needed by your firm. 
B)  Designing the training activities, including selecting the type(s) of training activities that will be pursued. 
C)  Predicting the success of each new employee/trainee prior to training. 
D)  Evaluating the effectiveness of the training after it is accomplished. 
A)  Assessing the types of training needed by your firm. 
B)  Designing the training activities, including selecting the type(s) of training activities that will be pursued. 
C)  Predicting the success of each new employee/trainee prior to training. 
D)  Evaluating the effectiveness of the training after it is accomplished.

Question 18

The appropriate term for employees whose skills and knowledge go beyond their current work environment and work responsibilities is underemployed workers.

Accepted Answer

A) True 
 B)False

Question 19

Due to the secret nature of performance standards, employees are only permitted to review these standards at the time when they receive their appraisal.

Accepted Answer

A) True 
 B)False

Question 20

The second step in human resource planning consists of conducting job analyses. Through observation and research, the manager will collect information on the kinds of things that each job title performs and how they are performed, as well as the skill and knowledge requirements for doing the job.

Accepted Answer

A) True 
 B)False

Exam 11: Human Resource Management: Finding and Keeping the Best Employees

Compensation is one of the main marketing tools a firm uses in its efforts to attract qualified employees.

The last step of the human resource planning system is to:

The first four steps in human resource planning all lead to the final step, which is the development of a strategic human resource plan.

Advertisements, public and private employment agencies, and college placement bureaus are all ________ sources that human resource managers can use in the recruiting efforts.

Transfers and promotions are internal sources used by human resource managers to fill recruiting needs.

The human resource function has become so critical that it is now a concern of all managers.

As companies continue to develop women and minorities for management positions, they:

Firms spend time and money to train new employees so that they will work productively over the short term. Development activities such as assigning mentors and creating networks have long-term implications for employees and firms.

It's good strategy to develop women and minorities for management positions because:

Tony is an office manager with a financial company. His company recently announced that it will soon implement a flextime plan. Under this new system, Tony is likely to find that:

Because of legal implications, managers should not use the results of performance appraisals to make decisions about promotions and compensation.

According to the Spotlight on Small Business box, small businesses have an advantage over large businesses when it comes to recruiting good talent for two reasons: they can afford to pay better; and they already have great employees who recruit for them.

Performance standards should be understandable, measurable, and reasonable.

Computer and robotics training is sometimes performed in a nearby classroom-type setting. We refer to this near-the-job-training as ______________.

Helen is a human resource manager for a firm that is planning to switch to a more sophisticated production method. As an HR manager, one of Helen's duties will be to forecast the demand for the type of labor needed to implement the new method.

Which of the following is an external recruitment source?

According to information in Chapter 11, which of the following is not one of the three steps HR managers use as part of training and development?

The appropriate term for employees whose skills and knowledge go beyond their current work environment and work responsibilities is underemployed workers.

Due to the secret nature of performance standards, employees are only permitted to review these standards at the time when they receive their appraisal.

The second step in human resource planning consists of conducting job analyses. Through observation and research, the manager will collect information on the kinds of things that each job title performs and how they are performed, as well as the skill and knowledge requirements for doing the job.

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding Economics and How It Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Management and Leadership

Structuring Organizations for Todays Challenges

Production and Operations Management

Motivating Employees

Dealing With Union and Employeemanagement Issues

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money, Financial Institutions, and the Federal Reserve

Managing the Marketing Mix: Product, Price, Place and Promotion

Extension: Working Within the Legal Environment

Extension: Using Technology to Manage Information

Extension: Managing Risk

Extension: Managing Personal Finances

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