Exam 11: Human Resource Management: Finding and Keeping the Best Employees

Most management training programs include methods such as on-the-job coaching, understudy positions, and off-the-job courses and training.

The Family and Medical Leave Act:

Ben, a 44-year-old middle manager at a well-known advertising firm, just lost his job. The company downsized due to a significant loss of clients during the last recession. Although Ben's work was considered exemplary in many ways, and his staff had won awards with their creative work, the company decided to let Ben go instead of another middle manager who was a minority. In a business setting, we call this occurrence ___________________.

Online training gives employers the ability to provide consistent content that is tailored to specific employee training needs.

Several years ago, Drew's company sent him to Massachusetts Institute of Technology for an intensive program of leadership and business communication training. Although expensive, the firm was committed to investing in the development of key employees for the purpose of retention and promotion. This type of managerial development is known as off-the-job courses and training.

Many firms now offer their employees ___________ benefits, such as on-site haircuts and free breakfasts, which help employees maintain a balance between work and family life.

A(n) __________ is a financial incentive a firm offers to encourage employees to accept an early retirement offer.

Central Communications, a company that provides phone, Internet, and television services for residential customers, experienced poor customer call care ratings with its overseas call center service. As a recent business student, you would suggest that Central implement home-based call agents. This will cost them a little more in office space and benefits, but it will certainly increase its customers' perception of their service.

The last step in performance appraisal is to:

Human resource planning involves the assessment of both the future demand and the future supply of the various types of labor needed by the organization.

The first step in the performance appraisal process is to:

Title VII of the Civil Rights Act of 1964:

Like all management, human resource management begins with planning.

A recent study has shown that the most effective way for most firms to improve worker productivity is to increase expenditures on machinery and equipment.

Sally is a human resource manager with Weldun Cooking Supplies who needs to recruit sales professionals to fill several positions within her company. Sally is likely to rely on external recruiting sources if she:

The _____________ is an evaluation of the performance level of employees against established standards to make decisions about promotions, compensation, additional training, or firing.

Which of the following statements about performance appraisals is the most accurate?

Exit interviews by a third party can be an effective way for a firm to prevent future losses of valuable employees.

Andrew took a job with a company that strives to market several new consumer products each year. Prior to this position, he worked in a research lab at a university where he studied nanotechnology. He accepted the new position because the salary was significantly above what he previously made. Within a month's time at the new job, his manager began to have reservations about bringing him on board. Andrew seemed to prefer to work independently of others, and when he did interact with his new colleagues, he passed along subtle reminders of his extensive and superior academic credentials. From a recruitment standpoint, this situation serves as an indication of:

One of the main complaints made by critics of employment tests is that these tests: