Question 1

The long-term success of a firm often depends on its ability to control employee costs and optimize employee efficiency.

Accepted Answer

A) True 
 B)False

Question 2

The first step in the selection process is:

Accepted Answer

A)  obtaining complete application forms. 
B)  placing a help wanted ad. 
C)  the initial interview. 
D)  aptitude testing. 
A)  obtaining complete application forms. 
B)  placing a help wanted ad. 
C)  the initial interview. 
D)  aptitude testing.

Question 3

This year, International Accountants, Inc., implemented a new benefits system that gives employees the flexibility to choose among different benefit options, as long as the total cost of the benefits does not exceed a certain amount. The type of benefits package offered to International Accountants employees is a(n):

Accepted Answer

A)  flexiplan. 
B)  cafeteria-style fringe benefits plan. 
C)  democratic benefits package. 
D)  open options benefits plan. 
A)  flexiplan. 
B)  cafeteria-style fringe benefits plan. 
C)  democratic benefits package. 
D)  open options benefits plan.

Question 4

Hillary is a human resource manager with Golden Years Elder Care Services. The company is considering offering some new services, and she wants to know how many current employees have certain types of skills and training to adequately perform the new services. A document that would help Hillary answer this question is the firm's:

Accepted Answer

A)  strategic plan. 
B)  human resource inventory. 
C)  organization chart. 
D)  social audit. 
A)  strategic plan. 
B)  human resource inventory. 
C)  organization chart. 
D)  social audit.

Question 5

Probably the most controversial program enforced by the Equal Employment Opportunity Commission concerns:

Accepted Answer

A)  mandatory retirement. 
B)  affirmative action. 
C)  equal pay reporting. 
D)  green card requirements for illegal aliens. 
A)  mandatory retirement. 
B)  affirmative action. 
C)  equal pay reporting. 
D)  green card requirements for illegal aliens.

Question 6

Grooming women and minorities for management positions creates fewer hiring opportunities for white men.

Accepted Answer

A) True 
 B)False

Question 7

A job analysis consists of creating two documents called a job inventory and a performance appraisal.

Accepted Answer

A) True 
 B)False

Question 8

The _______________ doctrine states that employers have as much right to fire workers as the workers have to leave the company voluntarily.

Accepted Answer

A)  first-in, first-out 
B)  employment at will 
C)  reciprocal employment 
D)  mutual consent 
A)  first-in, first-out 
B)  employment at will 
C)  reciprocal employment 
D)  mutual consent

Question 9

What is the purpose of a performance appraisal? What are the major steps involved in the performance appraisal process?

Accepted Answer

A performance appraisal compares an empl

Question 10

A performance appraisal is an evaluation in which the performance level of employees is measured against established standards to make decisions about promotions, compensation, additional training, or firing.

Accepted Answer

A) True 
 B)False

Question 11

Networking is the process of establishing and maintaining contacts and using those contacts to develop strong relationships that serve as informal development systems.

Accepted Answer

A) True 
 B)False

Question 12

Underemployed workers present a challenge for human resources managers. These are people who are working beyond their capabilities.

Accepted Answer

A) True 
 B)False

Question 13

During an interview, a manager should be careful not to ask the applicant about his or her family or other non-job-related questions.

Accepted Answer

A) True 
 B)False

Question 14

Hector is receiving training in maintaining and repairing assembly line robots at a school that uses equipment very similar to that used on his new job at Blast Off Technologies. His classroom training is called vestibule training.

Accepted Answer

A) True 
 B)False

Question 15

Recently, businesses have experienced debate over _____________, the practice of discriminating against a dominant or majority group of persons. This situation occurs when businesses must adhere to employment laws that were designed to correct previous discrimination against minority groups.

Accepted Answer

A)  affirmative control 
B)  affirmative action 
C)  forward discrimination 
D)  reverse discrimination 
A)  affirmative control 
B)  affirmative action 
C)  forward discrimination 
D)  reverse discrimination

Question 16

One purpose of a human resource inventory is to determine whether the labor force is technically up-to-date and well trained.

Accepted Answer

A) True 
 B)False

Question 17

Steely Percussion Inc. briefly tried to implement a flextime system, only to abandon it after a few months. Which of the following is the most likely reason Steely would drop its flextime plan?

Accepted Answer

A)  It caused an increase in traffic congestion. 
B)  It often made communication among employees more difficult. 
C)  The employees resented being required to come to work early or stay late. 
D)  Workers tend to be less productive when they have to work longer hours in a single day. 
A)  It caused an increase in traffic congestion. 
B)  It often made communication among employees more difficult. 
C)  The employees resented being required to come to work early or stay late. 
D)  Workers tend to be less productive when they have to work longer hours in a single day.

Question 18

Which of the following statements about human resource management opportunities and challenges is most accurate?

Accepted Answer

A)  The age composition of the labor force is becoming younger. 
B)  Workers are becoming less loyal to their firms, resulting in higher turnover. 
C)  Workers are now demanding that more of their compensation be in wages and salaries and less in fringe benefits. 
D)  The number of workers who have received training in high-tech fields far exceeds the number of job openings in these areas. 
A)  The age composition of the labor force is becoming younger. 
B)  Workers are becoming less loyal to their firms, resulting in higher turnover. 
C)  Workers are now demanding that more of their compensation be in wages and salaries and less in fringe benefits. 
D)  The number of workers who have received training in high-tech fields far exceeds the number of job openings in these areas.

Question 19

The golden handshake is a popular method of firing or dismissing senior members of your workforce.

Accepted Answer

A) True 
 B)False

Question 20

Dana is a supervisor at a small manufacturing plant. Her pay starts at $635 per week. Dana is paid on a(n):

Accepted Answer

A)  salary pay system. 
B)  commission pay plan. 
C)  rolling rate system. 
D)  income averaging plan. 
A)  salary pay system. 
B)  commission pay plan. 
C)  rolling rate system. 
D)  income averaging plan.

Exam 11: Human Resource Management: Finding and Keeping the Best Employees

The long-term success of a firm often depends on its ability to control employee costs and optimize employee efficiency.

The first step in the selection process is:

Probably the most controversial program enforced by the Equal Employment Opportunity Commission concerns:

Grooming women and minorities for management positions creates fewer hiring opportunities for white men.

A job analysis consists of creating two documents called a job inventory and a performance appraisal.

The _______________ doctrine states that employers have as much right to fire workers as the workers have to leave the company voluntarily.

What is the purpose of a performance appraisal? What are the major steps involved in the performance appraisal process?

A performance appraisal is an evaluation in which the performance level of employees is measured against established standards to make decisions about promotions, compensation, additional training, or firing.

Networking is the process of establishing and maintaining contacts and using those contacts to develop strong relationships that serve as informal development systems.

Underemployed workers present a challenge for human resources managers. These are people who are working beyond their capabilities.

During an interview, a manager should be careful not to ask the applicant about his or her family or other non-job-related questions.

Hector is receiving training in maintaining and repairing assembly line robots at a school that uses equipment very similar to that used on his new job at Blast Off Technologies. His classroom training is called vestibule training.

Recently, businesses have experienced debate over _____________, the practice of discriminating against a dominant or majority group of persons. This situation occurs when businesses must adhere to employment laws that were designed to correct previous discrimination against minority groups.

One purpose of a human resource inventory is to determine whether the labor force is technically up-to-date and well trained.

Steely Percussion Inc. briefly tried to implement a flextime system, only to abandon it after a few months. Which of the following is the most likely reason Steely would drop its flextime plan?

Which of the following statements about human resource management opportunities and challenges is most accurate?

The golden handshake is a popular method of firing or dismissing senior members of your workforce.

Dana is a supervisor at a small manufacturing plant. Her pay starts at $635 per week. Dana is paid on a(n):

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding Economics and How It Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Management and Leadership

Structuring Organizations for Todays Challenges

Production and Operations Management

Motivating Employees

Dealing With Union and Employeemanagement Issues

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money, Financial Institutions, and the Federal Reserve

Managing the Marketing Mix: Product, Price, Place and Promotion

Extension: Working Within the Legal Environment

Extension: Using Technology to Manage Information

Extension: Managing Risk

Extension: Managing Personal Finances

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