Exam 1: Achieving Success Through Effective Business Communication

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What is a restrictive communication environment?

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A restrictive communication environment refers to a setting or context in which the free flow of information, ideas, and expressions is limited or controlled. This limitation can be due to various factors, including legal, institutional, cultural, or technological constraints. In such environments, individuals or groups may find it difficult to communicate openly due to fear of repercussions, censorship, surveillance, or the presence of strict rules and regulations governing what can be said or shared.

Restrictive communication environments can manifest in different ways, such as:

1. **Government Censorship**: Governments may impose laws and regulations that restrict freedom of speech and press, often to maintain control, suppress dissent, or avoid the spread of information that could be deemed harmful to the state or its leaders.

2. **Corporate Control**: Companies, especially those controlling media outlets or online platforms, may enforce policies that limit the type of content that can be shared, often to comply with local laws, protect their brand image, or prevent the spread of misinformation.

3. **Cultural and Social Norms**: In some societies, cultural taboos or social norms can create an atmosphere where certain topics are off-limits, leading to self-censorship among individuals who fear social ostracization or other forms of backlash.

4. **Technological Barriers**: The use of filtering, blocking, or monitoring technologies can prevent access to certain websites, platforms, or information, creating a barrier to open communication.

5. **Organizational Policies**: Workplaces, schools, and other organizations may have policies that restrict the types of communication allowed within their environments, often to maintain professionalism, protect privacy, or ensure security.

Living or operating within a restrictive communication environment can have significant implications for the rights to freedom of expression and access to information. It can hinder the development of a well-informed public, limit social and political discourse, and affect the overall health of a democratic society. Efforts to combat these restrictions often involve advocacy for free speech, the development of technologies to circumvent censorship, and legal challenges to oppressive laws and practices.

Briefly explain the difference between an ethical dilemma and an ethical lapse.

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The first step in the communication process is "the sender has an idea."

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The communication process is a simple one consisting of two phases: the sender transmits the message and the receiver gets the message.

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An example of external communication would be ____________________

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Constructive feedback focuses on the process and not the outcomes of communication.

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How can the exchange of many messages become a barrier to effective communication?

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Communication is effective only when _____________________

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Sending more messages is usually better than not sending enough.

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Most messages aimed at important external receivers,such as the press,investors,and customers are drafted by the president of the company.

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Briefly define "knowledge workers."

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It is best to react emotionally when you receive constructive feedback.

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Grapevines flourish when employees don't receive information they want or need.

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To make your messages effective __________

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List at least three examples of formal external communication.

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Which of the following is an example of an ethical lapse?

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A flatter organizational structure ___________________

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The term "corporate culture" refers to ______________________

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Increased globalization and workforce diversity mean that employees must be able to communicate with people from other cultures.

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To adopt an audience-centred approach to communication,what do you need to learn about your audience? List at least three specific examples.

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