Question 1

For important business communication,use a professional interpreter (for oral communication).

Accepted Answer

A) True 
 B)False  True

Question 2

If you have a long-term business relationship with people of another culture,__________

Accepted Answer

A) there is no need for you to learn that country's language. 
B) they will understand that you do not know their language. 
C) you should learn a few basic words and phrases of their language. 
D) you should only deal with natives who can speak English. 
A) there is no need for you to learn that country's language. 
B) they will understand that you do not know their language. 
C) you should learn a few basic words and phrases of their language. 
D) you should only deal with natives who can speak English. C

Question 3

Meeting a deadline is less important than building a relationship for businesspeople from ________________

Accepted Answer

A) the United States. 
B) Scandinavia. 
C) China. 
D) Germany. 
A) the United States. 
B) Scandinavia. 
C) China. 
D) Germany. C

Question 4

Culture is a shared system of symbols,beliefs,attitudes,values,expectations,and norms for behaviour.

Accepted Answer

The answer of Culture is a shared system of symbols,beliefs,attitudes,values,expectations,and...

Question 5

Knowing what your communication partners expect can help you adapt to their particular style.

Accepted Answer

A) True 
 B)False

Question 6

Using humour in communication is discouraged because _______________

Accepted Answer

A) it's unprofessional. 
B) it's considered unethical. 
C) it usually relies on intimate knowledge of a particular culture. 
D) humour is not a part of the communication process. 
A) it's unprofessional. 
B) it's considered unethical. 
C) it usually relies on intimate knowledge of a particular culture. 
D) humour is not a part of the communication process.

Question 7

Xenophobia is ________________

Accepted Answer

A) a fear of strangers and foreigners. 
B) recognizing the differences that exist between your culture and other cultures. 
C) focusing on the possibility that your words and actions will be misunderstood. 
D) all of the above. 
A) a fear of strangers and foreigners. 
B) recognizing the differences that exist between your culture and other cultures. 
C) focusing on the possibility that your words and actions will be misunderstood. 
D) all of the above.

Question 8

A company's cultural diversity affects how its business messages are conceived,composed,delivered,received,and interpreted.

Accepted Answer

A) True 
 B)False

Question 9

IBM's Corporate Service Corps has so far sent more than __________ teams to more than 30 countries.

Accepted Answer

A) 1000 
B) 50 
C) 200 
D) 160 
A) 1000 
B) 50 
C) 200 
D) 160

Question 10

Describe five details you need to consider before doing business abroad.

Accepted Answer

1. Cultural Differences: Before doing bu

Question 11

If a nonnative English speaker is making mistakes that could hurt his or her credibility,it would be helpful for you to offer advice on the appropriate words and phrases to use.

Accepted Answer

A) True 
 B)False

Question 12

Negotiators from high-context cultures _____________

Accepted Answer

A) try to reach decisions as quickly and as efficiently as possible. 
B) prefer to make their deals slowly,after building relationships. 
C) spend a lot of time on each little point to display their good faith. 
D) arrive at decisions through consensus,after an elaborate and time-consuming process. 
A) try to reach decisions as quickly and as efficiently as possible. 
B) prefer to make their deals slowly,after building relationships. 
C) spend a lot of time on each little point to display their good faith. 
D) arrive at decisions through consensus,after an elaborate and time-consuming process.

Question 13

Stereotyping ________________

Accepted Answer

A) is never a good practice. 
B) assigning a wide range of generalized attributes to an individual on the basis of membership in a particular culture or social group. 
C) lets you deal with individuals as they really are. 
D) is often the result of thorough,specific,and accurate evidence. 
A) is never a good practice. 
B) assigning a wide range of generalized attributes to an individual on the basis of membership in a particular culture or social group. 
C) lets you deal with individuals as they really are. 
D) is often the result of thorough,specific,and accurate evidence.

Question 14

High-context cultures view adherence to laws as being more flexible.

Accepted Answer

A) True 
 B)False

Question 15

What is ethnocentrism,and how can it be overcome?

Accepted Answer

The answer of What is ethnocentrism,and how can it be...

Question 16

Canadian and U.S.workers typically prefer an open and direct communication style.

Accepted Answer

A) True 
 B)False

Question 17

Cultural pluralism is a negative view of a culture's dualism.

Accepted Answer

A) True 
 B)False

Question 18

When you deal with people who don't speak your language at all,you have a few options,including ________________

Accepted Answer

A) using an intermediary or a translator. 
B) using gestures and sign language. 
C) speaking loudly and enunciating clearly. 
D) using an English-only policy. 
A) using an intermediary or a translator. 
B) using gestures and sign language. 
C) speaking loudly and enunciating clearly. 
D) using an English-only policy.

Question 19

Differences in body language ,such as gestures and eye contact,are a source of misunderstanding during intercultural communications.

Accepted Answer

The answer of Differences in body language ,such as gestures...

Question 20

Briefly describe at least three strategies for writing effective multicultural messages.

Accepted Answer

The answer of Briefly describe at least three strategies for...

For important business communication,use a professional interpreter (for oral communication).

If you have a long-term business relationship with people of another culture,__________

Meeting a deadline is less important than building a relationship for businesspeople from ________________

Culture is a shared system of symbols,beliefs,attitudes,values,expectations,and norms for behaviour.

Knowing what your communication partners expect can help you adapt to their particular style.

Using humour in communication is discouraged because _______________

Xenophobia is ________________

A company's cultural diversity affects how its business messages are conceived,composed,delivered,received,and interpreted.

IBM's Corporate Service Corps has so far sent more than __________ teams to more than 30 countries.

Describe five details you need to consider before doing business abroad.

If a nonnative English speaker is making mistakes that could hurt his or her credibility,it would be helpful for you to offer advice on the appropriate words and phrases to use.

Negotiators from high-context cultures _____________

Stereotyping ________________

High-context cultures view adherence to laws as being more flexible.

What is ethnocentrism,and how can it be overcome?

Canadian and U.S.workers typically prefer an open and direct communication style.

Cultural pluralism is a negative view of a culture's dualism.

When you deal with people who don't speak your language at all,you have a few options,including ________________

Differences in body language ,such as gestures and eye contact,are a source of misunderstanding during intercultural communications.

Briefly describe at least three strategies for writing effective multicultural messages.

Achieving Success Through Effective Business Communication

Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

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Exam 3: Communicating Interculturally

For important business communication,use a professional interpreter (for oral communication).

If you have a long-term business relationship with people of another culture,__________

Meeting a deadline is less important than building a relationship for businesspeople from ________________

Culture is a shared system of symbols,beliefs,attitudes,values,expectations,and norms for behaviour.

Knowing what your communication partners expect can help you adapt to their particular style.

Using humour in communication is discouraged because _______________

Xenophobia is ________________

A company's cultural diversity affects how its business messages are conceived,composed,delivered,received,and interpreted.

IBM's Corporate Service Corps has so far sent more than __________ teams to more than 30 countries.

Describe five details you need to consider before doing business abroad.

If a nonnative English speaker is making mistakes that could hurt his or her credibility,it would be helpful for you to offer advice on the appropriate words and phrases to use.

Negotiators from high-context cultures _____________

Stereotyping ________________

High-context cultures view adherence to laws as being more flexible.

What is ethnocentrism,and how can it be overcome?

Canadian and U.S.workers typically prefer an open and direct communication style.

Cultural pluralism is a negative view of a culture's dualism.

When you deal with people who don't speak your language at all,you have a few options,including ________________

Differences in body language ,such as gestures and eye contact,are a source of misunderstanding during intercultural communications.

Briefly describe at least three strategies for writing effective multicultural messages.

Achieving Success Through Effective Business Communication

Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters