Question 1

To communicate credibility to your audience,you ______________

Accepted Answer

A) impress them with a long list of your accomplishments. 
B) are modest and deferential. 
C) show that you are confident and that you believe in yourself and in your message. 
D) use hedge words ("maybe," "perhaps")to demonstrate your knowledge that no issue is fully cut and dried. 
A) impress them with a long list of your accomplishments. 
B) are modest and deferential. 
C) show that you are confident and that you believe in yourself and in your message. 
D) use hedge words ("maybe," "perhaps")to demonstrate your knowledge that no issue is fully cut and dried. C

Question 2

Briefly describe at least four word processing capabilities that can help business writers shape their writing.

Accepted Answer

Most word processing programs contain features that automatically handle the "housekeeping chores" often associated with business document preparation.These include (1)style sheets-master lists of predefined styles for headlines,paragraph texts,and so on; (2)templates,which provide standardization in terms of page design,available fonts,and other features; (3)auto completion,which inserts a ready-made block of text when you type the first few characters; (4)auto correction,which instantly corrects spelling and typing errors and converts texts to symbols; (5)file merge and mail merge-features that make it easy to combine files; (6)endnotes,footnotes,indexes,and tables of contents; (7)wizards,which takes you through the process of creating letters,resumes,and other common documents.

Question 3

Which of the following is not an example of pompous language?

Accepted Answer

A) "as per your letter" 
B) "please be advised that" 
C) "please let us know" 
D) "under separate cover" 
A) "as per your letter" 
B) "please be advised that" 
C) "please let us know" 
D) "under separate cover" C

Question 4

Which of the following sentences contains the strongest and most effective wording?

Accepted Answer

A) "Given the parameters of the situation,the most propitious choice would be to make adjustments in certain budget areas." 
B) "We need to cut the operating budget by 12 percent or profits will plummet." 
C) "Someone's going to need to do some budget cutting around here or heads will roll." 
D) "Perusal of budgetary figures reveals that a 12 percent reduction in operations is called for if we are to stave off a negative impact on profits." 
A) "Given the parameters of the situation,the most propitious choice would be to make adjustments in certain budget areas." 
B) "We need to cut the operating budget by 12 percent or profits will plummet." 
C) "Someone's going to need to do some budget cutting around here or heads will roll." 
D) "Perusal of budgetary figures reveals that a 12 percent reduction in operations is called for if we are to stave off a negative impact on profits."

Question 5

List three strategies for improving your audience sensitivity.

Accepted Answer

You should adopt the "you" att

Question 6

List four things you should avoid if you want to achieve a conversational tone in business messages.

Accepted Answer

(1)obsolete language such as "

Question 7

List at least three characteristics that can help establish credibility with your audience.

Accepted Answer

Audiences assign credibility to individu

Question 8

Style is the way you use words to achieve a certain tone ,or overall impression.

Accepted Answer

The answer of Style is the way you use words...

Question 9

Good business messages contain few compound or complex sentences.

Accepted Answer

A) True 
 B)False

Question 10

Your company's interests and reputation take precedence over your personal communication style.How does this affect the way you communicate with your audience? What must you consider?

Accepted Answer

You serve as the spokesperson for your o

Question 11

A euphemism is a word or phrase that is ______________

Accepted Answer

A) possibly offensive. 
B) general or abstract in meaning. 
C) highly technical. 
D) a milder term for one with negative connotations. 
A) possibly offensive. 
B) general or abstract in meaning. 
C) highly technical. 
D) a milder term for one with negative connotations.

Question 12

In general,you need to use more tact and diplomacy in oral communication than in written communication.

Accepted Answer

A) True 
 B)False

Question 13

You are scheduled to discuss a negative performance evaluation with one of your employees.How can you use the "you" attitude during your conversation?

Accepted Answer

In cases like this,using the "you" attit

Question 14

Short sentences are best for ______________

Accepted Answer

A) emphasizing important information. 
B) grouping or combining ideas. 
C) showing relationships among ideas. 
D) summarizing or previewing information. 
A) emphasizing important information. 
B) grouping or combining ideas. 
C) showing relationships among ideas. 
D) summarizing or previewing information.

Question 15

Words such as "nevertheless," "however," "but," and "therefore" ______________

Accepted Answer

A) are called pointer words. 
B) introduce modifiers. 
C) occur only in complex sentences. 
D) are useful for making transitions. 
A) are called pointer words. 
B) introduce modifiers. 
C) occur only in complex sentences. 
D) are useful for making transitions.

Question 16

Using the passive voice makes sense when ______________

Accepted Answer

A) you want to be diplomatic in pointing out a problem or error. 
B) you want your sentence to be easier to understand. 
C) you need to make your sentences shorter. 
D) you want to emphasize the subject. 
A) you want to be diplomatic in pointing out a problem or error. 
B) you want your sentence to be easier to understand. 
C) you need to make your sentences shorter. 
D) you want to emphasize the subject.

Question 17

What are five ways to develop a paragraph?

Accepted Answer

(1)Illustration involves giving examples

Question 18

Briefly explain the difference between tone and style in business writing.

Accepted Answer

Tone is the overall impression

Question 19

Which of the following statements best reflects the "you" attitude?

Accepted Answer

A) "You failed to enclose a cheque for $25." 
B) "We need a cheque from you for $25 so that we can send the merchandise by May 15." 
C) "We will send you the merchandise as soon as we receive your cheque for $25." 
D) "You will have your merchandise by July 15 if you send us your cheque for $25 today." 
A) "You failed to enclose a cheque for $25." 
B) "We need a cheque from you for $25 so that we can send the merchandise by May 15." 
C) "We will send you the merchandise as soon as we receive your cheque for $25." 
D) "You will have your merchandise by July 15 if you send us your cheque for $25 today."

Question 20

A(n)paragraph is a cluster of sentences related to the same general topic.

Accepted Answer

The answer of A(n)paragraph is a cluster of sentences related...

To communicate credibility to your audience,you ______________

Briefly describe at least four word processing capabilities that can help business writers shape their writing.

Which of the following is not an example of pompous language?

Which of the following sentences contains the strongest and most effective wording?

List three strategies for improving your audience sensitivity.

List four things you should avoid if you want to achieve a conversational tone in business messages.

List at least three characteristics that can help establish credibility with your audience.

Style is the way you use words to achieve a certain tone ,or overall impression.

Good business messages contain few compound or complex sentences.

Your company's interests and reputation take precedence over your personal communication style.How does this affect the way you communicate with your audience? What must you consider?

A euphemism is a word or phrase that is ______________

In general,you need to use more tact and diplomacy in oral communication than in written communication.

You are scheduled to discuss a negative performance evaluation with one of your employees.How can you use the "you" attitude during your conversation?

Short sentences are best for ______________

Words such as "nevertheless," "however," "but," and "therefore" ______________

Using the passive voice makes sense when ______________

What are five ways to develop a paragraph?

Briefly explain the difference between tone and style in business writing.

Which of the following statements best reflects the "you" attitude?

A(n)paragraph is a cluster of sentences related to the same general topic.

Achieving Success Through Effective Business Communication

Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Communicating Interculturally

Planning Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 5: Writing Business Messages

To communicate credibility to your audience,you ______________

Briefly describe at least four word processing capabilities that can help business writers shape their writing.

Which of the following is not an example of pompous language?

Which of the following sentences contains the strongest and most effective wording?

List three strategies for improving your audience sensitivity.

List four things you should avoid if you want to achieve a conversational tone in business messages.

List at least three characteristics that can help establish credibility with your audience.

Style is the way you use words to achieve a certain tone ,or overall impression.

Good business messages contain few compound or complex sentences.

Your company's interests and reputation take precedence over your personal communication style.How does this affect the way you communicate with your audience? What must you consider?

A euphemism is a word or phrase that is ______________

In general,you need to use more tact and diplomacy in oral communication than in written communication.

You are scheduled to discuss a negative performance evaluation with one of your employees.How can you use the "you" attitude during your conversation?

Short sentences are best for ______________

Words such as "nevertheless," "however," "but," and "therefore" ______________

Using the passive voice makes sense when ______________

What are five ways to develop a paragraph?

Briefly explain the difference between tone and style in business writing.

Which of the following statements best reflects the "you" attitude?

A(n)paragraph is a cluster of sentences related to the same general topic.

Achieving Success Through Effective Business Communication

Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Communicating Interculturally

Planning Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters