Question 1

It is preferable to use the direct approach with ___________

Accepted Answer

A) routine,good-news,and goodwill messages. 
B) bad-news messages. 
C) persuasive messages. 
D) a skeptical audience. 
A) routine,good-news,and goodwill messages. 
B) bad-news messages. 
C) persuasive messages. 
D) a skeptical audience. A

Question 2

The chief advantage of oral communication is ________________

Accepted Answer

A) the ability to plan and control the message. 
B) the opportunity to meet an audience's information needs. 
C) the ability to transmit highly complex messages. 
D) the opportunity for immediate feedback. 
A) the ability to plan and control the message. 
B) the opportunity to meet an audience's information needs. 
C) the ability to transmit highly complex messages. 
D) the opportunity for immediate feedback. D

Question 3

Analyzing your audience needs is something you do after you send the message in order to prepare for questions.

Accepted Answer

A) True 
 B)False  False

Question 4

A good way to test the thoroughness of your message is to use the journalistic approach: asking yourself whether you have covered the who,what,where,why,and how.

Accepted Answer

A) True 
 B)False

Question 5

Using the journalistic approach you can quickly tell whether a message fails to deliver.

Accepted Answer

A) True 
 B)False

Question 6

Routine messages call for the direct approach.

Accepted Answer

A) True 
 B)False

Question 7

Most audiences expect your messages to supply complete details and not just a summary of the main points.

Accepted Answer

A) True 
 B)False

Question 8

The general purpose of a business message determines ________________

Accepted Answer

A) the gender of the speaker or writer. 
B) the amount of audience participation that is needed. 
C) the location of the audience. 
D) none of the above. 
A) the gender of the speaker or writer. 
B) the amount of audience participation that is needed. 
C) the location of the audience. 
D) none of the above.

Question 9

Written messages ___________

Accepted Answer

A) are short messages. 
B) reduce opportunity for timely feedback. 
C) are general. 
D) are not focused. 
A) are short messages. 
B) reduce opportunity for timely feedback. 
C) are general. 
D) are not focused.

Question 10

Once you have established your purpose,it's best to consider whether it is worth pursuing at this time.

Accepted Answer

A) True 
 B)False

Question 11

In the direct approach to organizing a message,the main idea comes first,followed by the evidence.

Accepted Answer

The answer of In the direct approach to organizing a...

Question 12

Telephone calls,meetings,videoconferences,and speeches are all types of oral communication.

Accepted Answer

The answer of Telephone calls,meetings,videoconferences,and speeches are all types of...

Question 13

The writing process includes three major phases: planning,writing,and completing.

Accepted Answer

A) True 
 B)False

Question 14

A medium is a verbal form of communication.

Accepted Answer

A) True 
 B)False

Question 15

When preparing an "organization chart" to help organize a message,you begin with ____________

Accepted Answer

A) the main idea. 
B) the major points. 
C) supporting evidence. 
D) whatever you want to begin with. 
A) the main idea. 
B) the major points. 
C) supporting evidence. 
D) whatever you want to begin with.

Question 16

The three general purposes of business messages are to inform,to persuade,and to collaborate.

Accepted Answer

A) True 
 B)False

Question 17

If audience members have different levels of understanding of the topic,_________________

Accepted Answer

A) give a brief overview only. 
B) aim your message at the most influential decision makers. 
C) aim your message at the lowest common denominator. 
D) give a lot of detail to ensure everyone fully understands. 
A) give a brief overview only. 
B) aim your message at the most influential decision makers. 
C) aim your message at the lowest common denominator. 
D) give a lot of detail to ensure everyone fully understands.

Question 18

When meeting your audience's informational needs,you emphasize points _______________

Accepted Answer

A) of greatest interest to the audience. 
B) that are uncontroversial. 
C) that will have the least impact on the audience. 
D) that don't need supporting evidence. 
A) of greatest interest to the audience. 
B) that are uncontroversial. 
C) that will have the least impact on the audience. 
D) that don't need supporting evidence.

Question 19

Briefly describe how to meet an unfamiliar audience's informational needs.

Accepted Answer

When you don't know your audie

Question 20

Most disorganized communication suffers from problems with clarity,relevance,grouping,and completeness.

Accepted Answer

The answer of Most disorganized communication suffers from problems with...

It is preferable to use the direct approach with ___________

The chief advantage of oral communication is ________________

Analyzing your audience needs is something you do after you send the message in order to prepare for questions.

A good way to test the thoroughness of your message is to use the journalistic approach: asking yourself whether you have covered the who,what,where,why,and how.

Using the journalistic approach you can quickly tell whether a message fails to deliver.

Routine messages call for the direct approach.

Most audiences expect your messages to supply complete details and not just a summary of the main points.

The general purpose of a business message determines ________________

Written messages ___________

Once you have established your purpose,it's best to consider whether it is worth pursuing at this time.

In the direct approach to organizing a message,the main idea comes first,followed by the evidence.

Telephone calls,meetings,videoconferences,and speeches are all types of oral communication.

The writing process includes three major phases: planning,writing,and completing.

A medium is a verbal form of communication.

When preparing an "organization chart" to help organize a message,you begin with ____________

The three general purposes of business messages are to inform,to persuade,and to collaborate.

If audience members have different levels of understanding of the topic,_________________

When meeting your audience's informational needs,you emphasize points _______________

Briefly describe how to meet an unfamiliar audience's informational needs.

Most disorganized communication suffers from problems with clarity,relevance,grouping,and completeness.

Achieving Success Through Effective Business Communication

Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Communicating Interculturally

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 4: Planning Business Messages

It is preferable to use the direct approach with ___________

The chief advantage of oral communication is ________________

Analyzing your audience needs is something you do after you send the message in order to prepare for questions.

A good way to test the thoroughness of your message is to use the journalistic approach: asking yourself whether you have covered the who,what,where,why,and how.

Using the journalistic approach you can quickly tell whether a message fails to deliver.

Routine messages call for the direct approach.

Most audiences expect your messages to supply complete details and not just a summary of the main points.

The general purpose of a business message determines ________________

Written messages ___________

Once you have established your purpose,it's best to consider whether it is worth pursuing at this time.

In the direct approach to organizing a message,the main idea comes first,followed by the evidence.

Telephone calls,meetings,videoconferences,and speeches are all types of oral communication.

The writing process includes three major phases: planning,writing,and completing.

A medium is a verbal form of communication.

When preparing an "organization chart" to help organize a message,you begin with ____________

The three general purposes of business messages are to inform,to persuade,and to collaborate.

If audience members have different levels of understanding of the topic,_________________

When meeting your audience's informational needs,you emphasize points _______________

Briefly describe how to meet an unfamiliar audience's informational needs.

Most disorganized communication suffers from problems with clarity,relevance,grouping,and completeness.

Achieving Success Through Effective Business Communication

Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Communicating Interculturally

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters