Question 1

Your vocal characteristics reveal many things that you are unaware of but that have meaning for your audience.

Accepted Answer

A) True 
 B)False  True

Question 2

Unwritten rules that govern the behaviour of group members are referred to as _____________

Accepted Answer

A) group maintenance roles. 
B) parliamentary procedure. 
C) group norms. 
D) Robert's Rules of Order.. 
A) group maintenance roles. 
B) parliamentary procedure. 
C) group norms. 
D) Robert's Rules of Order.. C

Question 3

Informal teams are not part of the formal organization but are created to solve problems or work on specific activities.

Accepted Answer

A) True 
 B)False  True

Question 4

Briefly explain why the ability to work effectively in teams is so important in business.

Accepted Answer

Companies look for employees who work we

Question 5

In collaborative writing,a team of writers works together to produce a single document.

Accepted Answer

The answer of In collaborative writing,a team of writers works...

Question 6

Group members who play task-facilitating roles are motivated to fulfill personal needs so they tend to be less productive than other members.

Accepted Answer

A) True 
 B)False

Question 7

If you encounter irrational resistance,avoid calling the person's attention to it.

Accepted Answer

A) True 
 B)False

Question 8

During the reinforcement phase of group decision making,members ______________

Accepted Answer

A) socialize and establish roles. 
B) air all options and discuss their pros and cons. 
C) reach a decision. 
D) are given their assignments for carrying out the group's decision. 
A) socialize and establish roles. 
B) air all options and discuss their pros and cons. 
C) reach a decision. 
D) are given their assignments for carrying out the group's decision.

Question 9

Describe three dysfunctional team roles and how these roles do NOT aid the team in achieving project goals.

Accepted Answer

Dysfunctional roles = (1)Controlling (do

Question 10

Describe three functional team roles and discuss how these roles aid in achieving project goals.

Accepted Answer

Functional roles = (1)Encouraging (drawi

Question 11

One of the biggest mistakes in holding meetings is ______________

Accepted Answer

A) not having a specific goal. 
B) not inviting enough participants. 
C) circulating the agenda too far in advance. 
D) sticking too closely to the agenda. 
A) not having a specific goal. 
B) not inviting enough participants. 
C) circulating the agenda too far in advance. 
D) sticking too closely to the agenda.

Question 12

The more members you have at a meeting the better for making good decisions quickly.

Accepted Answer

A) True 
 B)False

Question 13

To resolve conflicts successfully,you seek reasons for the problems before seeking solutions.

Accepted Answer

A) True 
 B)False

Question 14

Working with other writers to produce a single document is called ______________

Accepted Answer

A) groupthink. 
B) participative management. 
C) collaborative writing. 
D) task facilitating. 
A) groupthink. 
B) participative management. 
C) collaborative writing. 
D) task facilitating.

Question 15

A meeting agenda _______________

Accepted Answer

A) is a formality that most groups skip these days. 
B) should be circulated in advance of the meeting to give participants time to prepare. 
C) should be general rather than specific so participants can add to topics to it during the meeting. 
D) is only a guideline,and deviations are common and expected. 
A) is a formality that most groups skip these days. 
B) should be circulated in advance of the meeting to give participants time to prepare. 
C) should be general rather than specific so participants can add to topics to it during the meeting. 
D) is only a guideline,and deviations are common and expected.

Question 16

What are four potential disadvantages of working in teams?

Accepted Answer

While teams yield numerous benefits,it i

Question 17

The goal of content listening is to evaluate the logic,validity,and implications of a message.

Accepted Answer

A) True 
 B)False

Question 18

The goal of critical listening is to evaluate the message at several levels.

Accepted Answer

The answer of The goal of critical listening is to...

Question 19

List at least three benefits of effective listening in business.

Accepted Answer

Effective listening (1)strengthens organ

Question 20

If you are listening mainly to understand and retain information imparted by a speaker,you are engaging in ______________

Accepted Answer

A) content listening. 
B) critical listening. 
C) empathic listening. 
D) active listening. 
A) content listening. 
B) critical listening. 
C) empathic listening. 
D) active listening.

Your vocal characteristics reveal many things that you are unaware of but that have meaning for your audience.

Unwritten rules that govern the behaviour of group members are referred to as _____________

Informal teams are not part of the formal organization but are created to solve problems or work on specific activities.

Briefly explain why the ability to work effectively in teams is so important in business.

In collaborative writing,a team of writers works together to produce a single document.

Group members who play task-facilitating roles are motivated to fulfill personal needs so they tend to be less productive than other members.

If you encounter irrational resistance,avoid calling the person's attention to it.

During the reinforcement phase of group decision making,members ______________

Describe three dysfunctional team roles and how these roles do NOT aid the team in achieving project goals.

Describe three functional team roles and discuss how these roles aid in achieving project goals.

One of the biggest mistakes in holding meetings is ______________

The more members you have at a meeting the better for making good decisions quickly.

To resolve conflicts successfully,you seek reasons for the problems before seeking solutions.

Working with other writers to produce a single document is called ______________

A meeting agenda _______________

What are four potential disadvantages of working in teams?

The goal of content listening is to evaluate the logic,validity,and implications of a message.

The goal of critical listening is to evaluate the message at several levels.

List at least three benefits of effective listening in business.

If you are listening mainly to understand and retain information imparted by a speaker,you are engaging in ______________

Achieving Success Through Effective Business Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 2: Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Your vocal characteristics reveal many things that you are unaware of but that have meaning for your audience.

Unwritten rules that govern the behaviour of group members are referred to as _____________

Informal teams are not part of the formal organization but are created to solve problems or work on specific activities.

Briefly explain why the ability to work effectively in teams is so important in business.

In collaborative writing,a team of writers works together to produce a single document.

Group members who play task-facilitating roles are motivated to fulfill personal needs so they tend to be less productive than other members.

If you encounter irrational resistance,avoid calling the person's attention to it.

During the reinforcement phase of group decision making,members ______________

Describe three dysfunctional team roles and how these roles do NOT aid the team in achieving project goals.

Describe three functional team roles and discuss how these roles aid in achieving project goals.

One of the biggest mistakes in holding meetings is ______________

The more members you have at a meeting the better for making good decisions quickly.

To resolve conflicts successfully,you seek reasons for the problems before seeking solutions.

Working with other writers to produce a single document is called ______________

A meeting agenda _______________

What are four potential disadvantages of working in teams?

The goal of content listening is to evaluate the logic,validity,and implications of a message.

The goal of critical listening is to evaluate the message at several levels.

List at least three benefits of effective listening in business.

If you are listening mainly to understand and retain information imparted by a speaker,you are engaging in ______________

Achieving Success Through Effective Business Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters