Exam 15: Managing Operations, quality, and Productivity

Rich is comparing the quality and features of Facebook to those on Google+.This is an example of the ____ of quality.

Consider an organization with which you are familiar.Describe ways in which the organization could improve its productivity.Be sure to consider these categories: spending more on R&D,revamping facilities,increasing employee participation,cross-training,and restructuring the reward system.

____________________ accelerated during World War II due to a shortage of skilled labor.

When energy productivity is measured by the number of outputs produced divided by the dollars spent on energy used to generate this amount of output,this is a measure of

Without a commitment from top management,____________________ improvement will prove to be just a slogan or gimmick,with little or no real change.

Operations management is a function exclusive to the manufacturing sector of the economy.

Differentiate between computer-aided design,computer-aided manufacturing,and computer-integrated manufacturing.

Heather's boss has just given her the responsibility of developing a new line of protective gear for kayakers.However,he warned her that the time available for development is not as long as she would probably like.What should Heather use to speed up the development process?

The ____________________ sector has been responsible for creating approximately 40 million new jobs in the United States since 1990.

Firms with just-in-time inventory systems would be wise to have one essential supplier for inputs.

Compare and contrast the utility of Apple and the National Park Service.

Which of the eight dimensions of quality refers to a measure of product life?

Coach Inc.started in handbags.Later it added accessories,watches and clothing.Coach made a(n)___________________________________ decision.

All of the following are basic components of a total quality management (TQM)strategy EXCEPT

There is a Canadian insurance company that provides only one kind of insurance.It insures athletes who have multimillion dollar contracts that must be paid,even if the athlete is injured or in some other way unable to play.Owners buy the insurance policies as a way to protect themselves.When the insurance company decided to specialize in this type of insurance,it made a ____ decision.

Operations management is the set of managerial activities used by an organization to transform ____ into ____ and ____.

Wal-Mart strategically places distribution centers throughout the United States,which is a(n)___________________________________ decision.

Only the service sector of the economy has organizations with customer service departments.

Describe what role speed performs as a total quality management (TQM)tool.

At a regional manufacturing facility the quality control people sample 15 percent of the finished products to check for adherence to more than 12 quality standards.This is an example of