Exam 15: Managing Operations, quality, and Productivity

A consulting firm calculates an efficiency index for each of its consultants by dividing each consultant's total hours of work by the number of billable hours.This is a measure of ____ productivity.

Acceptance sampling cannot be handled by statistical quality control (SQC)equations.

Quality is relevant for services but not for products.

American companies that use call centers in India are ____________________ that function.

Boeing sent change management consultants to a newly acquired company to learn how that company managed change in the past.This is an example of

At Toyota,parts are delivered to the assembly line instead of a storage warehouse.This is an example of

___________________________________ management is concerned with managing operations control,resource acquisition,and inventory to improve efficiency and effectiveness.

Haller is a German company that makes clocks.The partially assembled clocks and the ones in shipping are part of ____________________ control.

____ is the process of managing operations control,resource acquisition and purchasing,and inventory to improve overall efficiency and effectiveness.

Describe why we should be concerned about productivity.What reasons have been given for the slowdown in productivity in the US compared to the rest of the world?

Which of the following is classified as a partial productivity ratio?

If Nick wants to analyze his company's productivity in order to pinpoint problem areas,he should use ____________________ productivity ratios.

Inventory systems in which materials arrive only shortly before they are needed for the transformation process are called ___________________________________ systems.

Comment on the following statement: a company selected as the Most Family Friendly Place to Work is an example of an award that is given for quality.

Therese is computing total factor productivity.She needs to quantify style.It is difficult to express all ingredients in common terms.

A ____ organization is one that transforms resources into an intangible output and creates time and place utility for its customers.

Which of the following countries has the highest level of total productivity?

Define quality; describe the eight dimensions of quality listed in the text,and give a specific management example of each of these dimensions.

Habitat for Humanity builds single-family homes.It uses a cellular layout.

When operations management is coordinated with other functions,a type of control activity can be created.