Exam 9: Project Human Resource Management

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Maslow suggests that each level of the hierarchy of needs is not necessarily a prerequisite for the levels above.

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There are ____________________ main types of power,based on French and Raven's classic study,"The Bases of Social Power."

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If companies plan their projects well,they can avoid the need for overtime,or they can make it clear that overtime is optional.

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____ is a technique for resolving resource conflicts by delaying tasks.

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Legitimate power involves using personal knowledge and expertise to get people to change their behavior.

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Describe Maslow's hierarchy of needs.How does it relate to information technology projects?

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____ is best known for developing a hierarchy of needs.

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____ involves getting the needed personnel assigned to and working on the project.

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People who believe in Theory Y assume that workers dislike and avoid work if possible,so managers must use coercion,threats,and various control schemes to get workers to make adequate efforts to meet objectives.

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Team-building skills are often not a challenge for many project managers.

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Extrinsic motivation causes people to participate in an activity for their own enjoyment.

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Resource ____________________ aims to minimize period-by-period variations in resource loading by shifting tasks within their slack allowances.

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The ___________________________________ is a popular tool for determining personality preferences.

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Herzberg called factors that cause job satisfaction ____________________.

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The first step in the framework for defining and assigning work is ____.

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The main outputs of ____ process are team performance assessments and enterprise environmental factors updates.

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____ is matching certain behaviors of the other person.

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A responsibility assignment matrix (RAM)is a matrix that maps the work of the project as described in the OBS to the people responsible for performing the work as described in the WBS.

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The bottom four needs in Maslow's structure are referred to as ____ needs.

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____________________ is getting people to do things based on a position of authority.

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