Exam 14: Communicating in the Digital Age

Why do organizations need to curb the use of social media in the workplace? What sort of policies will allow them to accomplish this?

Which of the following is true regarding touch as a source of nonverbal communication?

Speech impairments, poor telephone connections, and poor hearing and eyesight are examples of _____.

An employee who has an idea about how to increase sales, but is afraid to voice it because he fears criticism is a victim of the decoding barrier.

Martin's boss is an egotistical, arrogant man. Whenever Martin goes to him with new ideas, they are always rejected. Instead the boss implements strategies and plans that further his own self-interests. Which of the following barriers is affecting Martin's communication with his boss?

After the manager of a store explains the work schedule to a new employee, he is met with a blank stare. This is an example of a feedback barrier.

Management by walking around is the term used to describe a manager literally walking around the organization and talking to people across all lines of authority.

The _____ model depicts communication as a pipeline in which information and meaning are perfectly transferred from one person to another.

Someone with a comprehensive listening style interprets messages by focusing on the emotions and body language being displayed by the speaker.

Men and women interpret touching differently.

Dana is trying to talk to a client from Russia. But his Russian accent is so thick that she can hardly understand what he is saying. In this situation, Dana's communication with her client is hampered due to _____.

Men are more likely to temper criticism with positive buffers.

Stereotypes potentially distort communication because their use causes people to misperceive and filter information.

Listening is an active process.

Horizontal communication is a two-way flow of information between employees and a variety of stakeholders outside the organization.

Good listeners resist listening to presentations of difficult subject matter.

Which of the following statements regarding eye contact and communication is true?

E-mail causes a decrease in all other forms of communication among coworkers, including greetings and informal conversations.

_____ is (are) an example of nonverbal behavior of someone with a nonassertive communication style.

_____ listeners listen analytically and continually formulate arguments and challenges to what is being said. They tend to accept or reject messages based on personal beliefs, ask a lot of questions, and can become interruptive.