Exam 14: Communicating in the Digital Age

Personal written static media (memos and letters) has greater information richness than a telephone conversation.

Paul is stranded on a highway because his car has run out of gas. He calls his friend Steven for help, but before he can give Steven directions to reach him, the battery in Paul's cell phone runs out and the call gets disconnected. Which of the following barriers affected Paul's communication with Steven that could not be completed because of his cell phone's battery failure?

_____ entails the temporary use of communication behaviors typical of the other gender in order to increase the potential for influence.

Impersonal static media such as newsletters and bulletin boards have high media richness.

Bill is distracted during class. He cannot even remember what the lecture was about. This is an example of a _____ barrier.

Lily is trying to have a long-distance telephonic conversation with her friend. But there is so much static on the line, that she can hardly hear what her friend is saying. Which of the following barriers does the static on the telephone-line refer to?

Communication competence is the ability to effectively use communication behaviors in a given context.

According to the perceptual model of communication, _____ is anything that interferes with the transmission and understanding of a message.

Which of the following verbal patterns is characteristic of an aggressive communicator?

Describe the effects of social media on communication within an organization.

A(n) _____ communication style is characterized by inhibition and self-denying behavior.

Which of the following media is the richest form of communication?

Hearing requires cognitive attention and information processing.

Little eye contact and downward glances are nonverbal patterns that reveal an aggressive communication style.

_____ is the process of actively decoding and interpreting verbal messages.

Which of the following is a characteristic of people with an assertive communication style?

A good listener spends most of his or her time listening for facts.

_____ is a work practice in which an employee does his or her job in a remote location using a variety of information technologies.

Describe the application of the contingency approach to the selection of media.

Patrice works in an automobile company, where her job involves officially coordinating with other companies that supply extra material and parts to her organization. Which of the following types of communication does Patrice engage in with the suppliers?