Question 1

The grapevine is typically faster than formal channels of communication within an organization.

Accepted Answer

A) True 
 B)False

Question 2

_____ communication is the exchange of information from manager to subordinate.

Accepted Answer

A) Horizontal 
B) Liaison 
C) Downward 
D) External 
E) Upward 
A) Horizontal 
B) Liaison 
C) Downward 
D) External 
E) Upward

Question 3

A student who is talking to a friend during a lecture and then asks the professor a question that was just answered is the victim of an encoding barrier.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following statements about the grapevine is true?

Accepted Answer

A) It is slower than formal channels of communication. 
B) It encompasses all types of communication media. 
C) It is an isolated form of communication. 
D) It is a formal communication channel. 
E) It is 100 percent accurate. 
A) It is slower than formal channels of communication. 
B) It encompasses all types of communication media. 
C) It is an isolated form of communication. 
D) It is a formal communication channel. 
E) It is 100 percent accurate.

Question 5

Lauren is on vacation in Italy. While out shopping, she is unable to understand the price of a scarf because the shop-keeper only speaks Italian and Lauren does not understand Italian. In this case, Lauren is facing a _____ barrier in the communication process.

Accepted Answer

A) encoding 
B) medium 
C) decoding 
D) feedback 
E) receiver 
A) encoding 
B) medium 
C) decoding 
D) feedback 
E) receiver

Question 6

E-mail is a confidential medium of communication.

Accepted Answer

A) True 
 B)False

Question 7

Informal communication channels include the grapevine and management by wandering around.

Accepted Answer

A) True 
 B)False

Question 8

One day Sara's boss storms into her office and tells her, "I'm not at all satisfied with our work on the project, Sara. I'll expect better next time!" Then, he storms out. Sara, who has been working on five projects at the same time, has no idea which one her boss was referring to. She is not even sure if "our work" means Sara's work with the boss, with her co-workers, or just her own work. In this scenario, Sara is a victim of the _____ barrier to effective communication.

Accepted Answer

A) medium 
B) personal 
C) physical 
D) semantic 
E) sender 
A) medium 
B) personal 
C) physical 
D) semantic 
E) sender

Question 9

Poor listening skills are an example of a personal barrier.

Accepted Answer

A) True 
 B)False

Question 10

_____ consists of translating verbal, oral, or visual aspects of a message into a form that can be interpreted.

Accepted Answer

A) Medium richness 
B) Decoding 
C) Transmission 
D) Encoding 
E) The feedback loop 
A) Medium richness 
B) Decoding 
C) Transmission 
D) Encoding 
E) The feedback loop

Question 11

_____ listeners attempt to understand the main message and determine important points.

Accepted Answer

A) Evaluative 
B) Appreciative 
C) Comprehensive 
D) Discerning 
E) Empathetic 
A) Evaluative 
B) Appreciative 
C) Comprehensive 
D) Discerning 
E) Empathetic

Question 12

The conduit model of communication takes into account the fact that miscommunication sometimes occurs during the transfer of information.

Accepted Answer

A) True 
 B)False

Question 13

Communication will fail if any step in the communication process is disrupted or blocked.

Accepted Answer

A) True 
 B)False

Question 14

The conduit model assumes communication transfers intended meanings from person to person.

Accepted Answer

A) True 
 B)False

Question 15

_____ refers to language or terminology that is specific to a particular profession, group, or company.

Accepted Answer

A) Metaphor 
B) Colloquialism 
C) Slang 
D) Buzzword 
E) Jargon 
A) Metaphor 
B) Colloquialism 
C) Slang 
D) Buzzword 
E) Jargon

Question 16

Feedback occurs when the sender gets a reaction from the receiver.

Accepted Answer

A) True 
 B)False

Question 17

Rebecca e-mails a wedding invitation to her cousin Shawn. A few days later, she gets a reply saying that he can't make it to the wedding because he will not be able to get any vacation. In the communication process, Shawn's reply is an example of _____.

Accepted Answer

A) noise 
B) feedback 
C) encoding 
D) decoding 
E) jargon 
A) noise 
B) feedback 
C) encoding 
D) decoding 
E) jargon

Question 18

Compare and contrast the assertive, aggressive, and nonassertive styles of communication.

Accepted Answer

An assertive communication style is expr

Question 19

Telephones are an efficient medium for the transfer of nonverbal information.

Accepted Answer

A) True 
 B)False

Question 20

Encoding occurs when the receiver receives a message.

Accepted Answer

A) True 
 B)False

The grapevine is typically faster than formal channels of communication within an organization.

_____ communication is the exchange of information from manager to subordinate.

A student who is talking to a friend during a lecture and then asks the professor a question that was just answered is the victim of an encoding barrier.

Which of the following statements about the grapevine is true?

Lauren is on vacation in Italy. While out shopping, she is unable to understand the price of a scarf because the shop-keeper only speaks Italian and Lauren does not understand Italian. In this case, Lauren is facing a _____ barrier in the communication process.

E-mail is a confidential medium of communication.

Informal communication channels include the grapevine and management by wandering around.

Poor listening skills are an example of a personal barrier.

_____ consists of translating verbal, oral, or visual aspects of a message into a form that can be interpreted.

_____ listeners attempt to understand the main message and determine important points.

The conduit model of communication takes into account the fact that miscommunication sometimes occurs during the transfer of information.

Communication will fail if any step in the communication process is disrupted or blocked.

The conduit model assumes communication transfers intended meanings from person to person.

_____ refers to language or terminology that is specific to a particular profession, group, or company.

Feedback occurs when the sender gets a reaction from the receiver.

Rebecca e-mails a wedding invitation to her cousin Shawn. A few days later, she gets a reply saying that he can't make it to the wedding because he will not be able to get any vacation. In the communication process, Shawn's reply is an example of _____.

Compare and contrast the assertive, aggressive, and nonassertive styles of communication.

Telephones are an efficient medium for the transfer of nonverbal information.

Encoding occurs when the receiver receives a message.

Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct

Managing Diversity: Releasing Every Employees Potential

Organizational Culture, Socialization, and Mentoring

International OB: Managing Across Cultures

Key Individual Differences and the Road to Success

Values, Attitudes, Job Satisfaction, and Counter-Productive Work Behaviors

Social Perception and Attributions

Foundations of Motivation

Improving Job Performance With Goals, Feedback, Rewards, and Positive Reinforcement

Group Dynamics

Developing and Leading Effective Teams

Individual and Group Decision Making

Managing Conflict and Negotiating

Influence, Empowerment, and Politics

Leadership

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters

Exam 14: Communicating in the Digital Age

The grapevine is typically faster than formal channels of communication within an organization.

_____ communication is the exchange of information from manager to subordinate.

A student who is talking to a friend during a lecture and then asks the professor a question that was just answered is the victim of an encoding barrier.

Which of the following statements about the grapevine is true?

Lauren is on vacation in Italy. While out shopping, she is unable to understand the price of a scarf because the shop-keeper only speaks Italian and Lauren does not understand Italian. In this case, Lauren is facing a _____ barrier in the communication process.

E-mail is a confidential medium of communication.

Informal communication channels include the grapevine and management by wandering around.

Poor listening skills are an example of a personal barrier.

_____ consists of translating verbal, oral, or visual aspects of a message into a form that can be interpreted.

_____ listeners attempt to understand the main message and determine important points.

The conduit model of communication takes into account the fact that miscommunication sometimes occurs during the transfer of information.

Communication will fail if any step in the communication process is disrupted or blocked.

The conduit model assumes communication transfers intended meanings from person to person.

_____ refers to language or terminology that is specific to a particular profession, group, or company.

Feedback occurs when the sender gets a reaction from the receiver.

Rebecca e-mails a wedding invitation to her cousin Shawn. A few days later, she gets a reply saying that he can't make it to the wedding because he will not be able to get any vacation. In the communication process, Shawn's reply is an example of _____.

Compare and contrast the assertive, aggressive, and nonassertive styles of communication.

Telephones are an efficient medium for the transfer of nonverbal information.

Encoding occurs when the receiver receives a message.

Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct

Managing Diversity: Releasing Every Employees Potential

Organizational Culture, Socialization, and Mentoring

International OB: Managing Across Cultures

Key Individual Differences and the Road to Success

Values, Attitudes, Job Satisfaction, and Counter-Productive Work Behaviors

Social Perception and Attributions

Foundations of Motivation

Improving Job Performance With Goals, Feedback, Rewards, and Positive Reinforcement

Group Dynamics

Developing and Leading Effective Teams

Individual and Group Decision Making

Managing Conflict and Negotiating

Influence, Empowerment, and Politics

Leadership

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters