Question 1

In which of the following situations is the facilitation + support strategy for overcoming resistance to change most commonly used?

Accepted Answer

A) Where there is a lack of information or inaccurate information and analysis 
B) Where the initiators do not have all the information they need to design the change 
C) Where other tactics will not work or are too expensive 
D) Where people are resisting because of adjustment problems 
E) Where speed is essential and where the change initiators possess considerable power 
A) Where there is a lack of information or inaccurate information and analysis 
B) Where the initiators do not have all the information they need to design the change 
C) Where other tactics will not work or are too expensive 
D) Where people are resisting because of adjustment problems 
E) Where speed is essential and where the change initiators possess considerable power D

Question 2

According to John Kotter, when managers want to create a cross-functional, cross-level group of people with enough power to lead the change, they should:

Accepted Answer

A) communicate the change vision. 
B) create a guiding coalition. 
C) develop a vision and strategy. 
D) generate short-term wins. 
E) establish a sense of urgency. 
A) communicate the change vision. 
B) create a guiding coalition. 
C) develop a vision and strategy. 
D) generate short-term wins. 
E) establish a sense of urgency. B

Question 3

_____ is an emotional/behavioral response to real or imagined threats to an established work routine.

Accepted Answer

A) Groupthink 
B) Resistance to change 
C) Justification 
D) The bandwagon effect 
E) Planning 
A) Groupthink 
B) Resistance to change 
C) Justification 
D) The bandwagon effect 
E) Planning B

Question 4

_____ changes fall midway on the continuum of complexity, cost, and uncertainty.

Accepted Answer

A) Adaptive 
B) Strategic 
C) Radically innovative 
D) Innovative 
E) Functional 
A) Adaptive 
B) Strategic 
C) Radically innovative 
D) Innovative 
E) Functional

Question 5

Which of the following is true about the unfreezing stage of Lewin's Change Model?

Accepted Answer

A) This stage in the model enforces organizational changes. 
B) The change in this stage is undertaken to improve the process of management. 
C) The goal of this stage is achieved by giving employees the chance to exhibit new behaviors or attitudes. 
D) The focus of this stage is to create the motivation to change. 
E) This stage entails providing employees with new information and new behavioral models. 
A) This stage in the model enforces organizational changes. 
B) The change in this stage is undertaken to improve the process of management. 
C) The goal of this stage is achieved by giving employees the chance to exhibit new behaviors or attitudes. 
D) The focus of this stage is to create the motivation to change. 
E) This stage entails providing employees with new information and new behavioral models.

Question 6

Kira is upset with John for not doing his share of the work on their project. She decides to talk to him about his contribution. What coping strategy is Kira using to deal with stress?

Accepted Answer

A) Control strategy 
B) Escape strategy 
C) Symptom management strategy 
D) Flight strategy 
E) Fight strategy 
A) Control strategy 
B) Escape strategy 
C) Symptom management strategy 
D) Flight strategy 
E) Fight strategy

Question 7

According to Lewin's change model, the _____ stage involves creating the motivation to change by encouraging people to replace old behaviors with those desired by management.

Accepted Answer

A) refreezing 
B) changing 
C) settling 
D) converting 
E) unfreezing 
A) refreezing 
B) changing 
C) settling 
D) converting 
E) unfreezing

Question 8

The four components of organizational development are:

Accepted Answer

A) diagnosis, intervention, evaluation, feedback. 
B) mild change, value-loaded, diagnosis/prescription cycle, process-oriented. 
C) evaluation, feedback, diagnosis/prescription cycle, goal-oriented. 
D) profound change, objective, intervention, process-oriented. 
E) evaluation, value-loaded, life cycle, process-oriented. 
A) diagnosis, intervention, evaluation, feedback. 
B) mild change, value-loaded, diagnosis/prescription cycle, process-oriented. 
C) evaluation, feedback, diagnosis/prescription cycle, goal-oriented. 
D) profound change, objective, intervention, process-oriented. 
E) evaluation, value-loaded, life cycle, process-oriented.

Question 9

Both positive and negative events can cause an identical stress response.

Accepted Answer

A) True 
 B)False

Question 10

Discuss the relationship between Lewin's change model and Kotter's eight steps for leading organizational change.

Accepted Answer

Lewin developed a three-stage model of p

Question 11

All organizational changes need not be consistent with an organization's strategic mission statement and strategic plan.

Accepted Answer

A) True 
 B)False

Question 12

Among the three types of change, adaptive change is lowest in complexity, cost, and uncertainty.

Accepted Answer

A) True 
 B)False

Question 13

According to Lewin's Change Model, there are four targeted elements of change: organizational arrangements, social factors, methods, and people.

Accepted Answer

A) True 
 B)False

Question 14

Like the systems model of change, Kotter's eight-step process for leading organizational change is diagnostic in orientation.

Accepted Answer

A) True 
 B)False

Question 15

In Lewin's change model, the unfreezing stage involves providing employees with new information, new behavioral models, or new ways of looking at things.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is a disadvantage of the explicit + implicit coercion approach for overcoming resistance to change?

Accepted Answer

A) It can be too expensive in many cases if it alerts others to negotiate for compliance. 
B) If participators design an inappropriate change, it can get too time-consuming. 
C) It can be time-consuming, expensive and, still fail. 
D) It can be risky if it leaves people mad at the initiators. 
E) It can be an extremely lengthy process because too many people get involved. 
A) It can be too expensive in many cases if it alerts others to negotiate for compliance. 
B) If participators design an inappropriate change, it can get too time-consuming. 
C) It can be time-consuming, expensive and, still fail. 
D) It can be risky if it leaves people mad at the initiators. 
E) It can be an extremely lengthy process because too many people get involved.

Question 17

_____ change is lowest in complexity, cost, and uncertainty.

Accepted Answer

A) Strategic 
B) Innovative 
C) Adaptive 
D) Radical 
E) Functional 
A) Strategic 
B) Innovative 
C) Adaptive 
D) Radical 
E) Functional

Question 18

Telepresence represents an advanced form of videoconferencing and robotics.

Accepted Answer

A) True 
 B)False

Question 19

Resilience is reduced when change agents and recipients have a positive, trusting relationship.

Accepted Answer

A) True 
 B)False

Question 20

The four most frequently used stress-reduction techniques are muscle relaxation, biofeedback, meditation, and cognitive restructuring.

Accepted Answer

A) True 
 B)False

In which of the following situations is the facilitation + support strategy for overcoming resistance to change most commonly used?

According to John Kotter, when managers want to create a cross-functional, cross-level group of people with enough power to lead the change, they should:

_____ is an emotional/behavioral response to real or imagined threats to an established work routine.

_____ changes fall midway on the continuum of complexity, cost, and uncertainty.

Which of the following is true about the unfreezing stage of Lewin's Change Model?

Kira is upset with John for not doing his share of the work on their project. She decides to talk to him about his contribution. What coping strategy is Kira using to deal with stress?

According to Lewin's change model, the _____ stage involves creating the motivation to change by encouraging people to replace old behaviors with those desired by management.

The four components of organizational development are:

Both positive and negative events can cause an identical stress response.

Discuss the relationship between Lewin's change model and Kotter's eight steps for leading organizational change.

All organizational changes need not be consistent with an organization's strategic mission statement and strategic plan.

Among the three types of change, adaptive change is lowest in complexity, cost, and uncertainty.

According to Lewin's Change Model, there are four targeted elements of change: organizational arrangements, social factors, methods, and people.

Like the systems model of change, Kotter's eight-step process for leading organizational change is diagnostic in orientation.

In Lewin's change model, the unfreezing stage involves providing employees with new information, new behavioral models, or new ways of looking at things.

Which of the following is a disadvantage of the explicit + implicit coercion approach for overcoming resistance to change?

_____ change is lowest in complexity, cost, and uncertainty.

Telepresence represents an advanced form of videoconferencing and robotics.

Resilience is reduced when change agents and recipients have a positive, trusting relationship.

The four most frequently used stress-reduction techniques are muscle relaxation, biofeedback, meditation, and cognitive restructuring.

Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct

Managing Diversity: Releasing Every Employees Potential

Organizational Culture, Socialization, and Mentoring

International OB: Managing Across Cultures

Key Individual Differences and the Road to Success

Values, Attitudes, Job Satisfaction, and Counter-Productive Work Behaviors

Social Perception and Attributions

Foundations of Motivation

Improving Job Performance With Goals, Feedback, Rewards, and Positive Reinforcement

Group Dynamics

Developing and Leading Effective Teams

Individual and Group Decision Making

Managing Conflict and Negotiating

Communicating in the Digital Age

Influence, Empowerment, and Politics

Leadership

Organizational Design, Effectiveness, and Innovation

Filters

Exam 18: Managing Change and Stress

In which of the following situations is the facilitation + support strategy for overcoming resistance to change most commonly used?

According to John Kotter, when managers want to create a cross-functional, cross-level group of people with enough power to lead the change, they should:

_____ is an emotional/behavioral response to real or imagined threats to an established work routine.

_____ changes fall midway on the continuum of complexity, cost, and uncertainty.

Which of the following is true about the unfreezing stage of Lewin's Change Model?

Kira is upset with John for not doing his share of the work on their project. She decides to talk to him about his contribution. What coping strategy is Kira using to deal with stress?

According to Lewin's change model, the _____ stage involves creating the motivation to change by encouraging people to replace old behaviors with those desired by management.

The four components of organizational development are:

Both positive and negative events can cause an identical stress response.

Discuss the relationship between Lewin's change model and Kotter's eight steps for leading organizational change.

All organizational changes need not be consistent with an organization's strategic mission statement and strategic plan.

Among the three types of change, adaptive change is lowest in complexity, cost, and uncertainty.

According to Lewin's Change Model, there are four targeted elements of change: organizational arrangements, social factors, methods, and people.

Like the systems model of change, Kotter's eight-step process for leading organizational change is diagnostic in orientation.

In Lewin's change model, the unfreezing stage involves providing employees with new information, new behavioral models, or new ways of looking at things.

Which of the following is a disadvantage of the explicit + implicit coercion approach for overcoming resistance to change?

_____ change is lowest in complexity, cost, and uncertainty.

Telepresence represents an advanced form of videoconferencing and robotics.

Resilience is reduced when change agents and recipients have a positive, trusting relationship.

The four most frequently used stress-reduction techniques are muscle relaxation, biofeedback, meditation, and cognitive restructuring.

Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct

Managing Diversity: Releasing Every Employees Potential

Organizational Culture, Socialization, and Mentoring

International OB: Managing Across Cultures

Key Individual Differences and the Road to Success

Values, Attitudes, Job Satisfaction, and Counter-Productive Work Behaviors

Social Perception and Attributions

Foundations of Motivation

Improving Job Performance With Goals, Feedback, Rewards, and Positive Reinforcement

Group Dynamics

Developing and Leading Effective Teams

Individual and Group Decision Making

Managing Conflict and Negotiating

Communicating in the Digital Age

Influence, Empowerment, and Politics

Leadership

Organizational Design, Effectiveness, and Innovation

Filters