Question 1

Achieving superior responsiveness to customers through improving quality and efficiency:

Accepted Answer

A)  often requires a change in organizational culture. 
B)  makes employees' jobs less demanding. 
C)  can usually be accomplished within one year. 
D)  is easy for managers, but hard on employees. 
E)  is a panacea for industrial ills. 
A)  often requires a change in organizational culture. 
B)  makes employees' jobs less demanding. 
C)  can usually be accomplished within one year. 
D)  is easy for managers, but hard on employees. 
E)  is a panacea for industrial ills.

Question 2

Operations managers are managers who are responsible for managing an organization's production system.

Accepted Answer

A) True 
 B)False

Question 3

If setup times are reduced,_____ will be reduced and _____ will rise.

Accepted Answer

A)  setup costs; efficiency 
B)  efficiency; labor costs 
C)  inventory costs; setup costs 
D)  customer responsiveness; efficiency 
E)  labor costs; customer responsiveness 
A)  setup costs; efficiency 
B)  efficiency; labor costs 
C)  inventory costs; setup costs 
D)  customer responsiveness; efficiency 
E)  labor costs; customer responsiveness

Question 4

_____ is a technique that uses IT to develop an ongoing relationship with buyers to maximize the value an organization can deliver to them over time.

Accepted Answer

A)  Customer relationship management 
B)  Total quantity management 
C)  Customer experience management 
D)  Customer perception measurement 
E)  Resource management 
A)  Customer relationship management 
B)  Total quantity management 
C)  Customer experience management 
D)  Customer perception measurement 
E)  Resource management

Question 5

The idea of flexible manufacturing systems is based on:

Accepted Answer

A)  controlling inventory costs. 
B)  reducing setup time. 
C)  reducing employee fatigue. 
D)  improving employee morale. 
E)  changing to fixed-position layouts. 
A)  controlling inventory costs. 
B)  reducing setup time. 
C)  reducing employee fatigue. 
D)  improving employee morale. 
E)  changing to fixed-position layouts.

Question 6

In the production process,when component parts are produced throughout the factory and then brought to the production area for final assembly,this is known as a:

Accepted Answer

A)  process layout. 
B)  product layout. 
C)  fixed-position layout. 
D)  JIT layout. 
E)  kanban layout. 
A)  process layout. 
B)  product layout. 
C)  fixed-position layout. 
D)  JIT layout. 
E)  kanban layout.

Question 7

In "process reengineering",managers rethink the organization's basic business strategy.

Accepted Answer

A) True 
 B)False

Question 8

Customer relationship management (CRM)is a technique that uses IT to develop an ongoing relationship with customers to maximize the value an organization can deliver to them over time.

Accepted Answer

A) True 
 B)False

Question 9

Describe the three basic facility layouts.

Accepted Answer

The three facility layouts are product,p

Question 10

Explain why self-managed work teams can boost efficiency.If a firm is considering creating self-managed work teams,how should it prepare workers?

Accepted Answer

Self-managed work teams can increase pro

Question 11

In the production process,a mainframe computer assembly line is an example of which type of facilities layout?

Accepted Answer

A)  Product layout 
B)  Process layout 
C)  Fixed-position layout 
D)  Flexible manufacturing layout 
E)  Hybrid layout 
A)  Product layout 
B)  Process layout 
C)  Fixed-position layout 
D)  Flexible manufacturing layout 
E)  Hybrid layout

Question 12

A JIT inventory system is likely to result in:

Accepted Answer

A)  a buffer stock of inventory. 
B)  additional inventory holding costs. 
C)  increased inventory turnover. 
D)  decreased service levels. 
E)  slower identification of defective inputs. 
A)  a buffer stock of inventory. 
B)  additional inventory holding costs. 
C)  increased inventory turnover. 
D)  decreased service levels. 
E)  slower identification of defective inputs.

Question 13

The outputs of an organization,divided by all of its inputs,is called its:

Accepted Answer

A)  total factor productivity. 
B)  total labor productivity. 
C)  partial productivity. 
D)  total capital productivity. 
E)  efficiency ratio. 
A)  total factor productivity. 
B)  total labor productivity. 
C)  partial productivity. 
D)  total capital productivity. 
E)  efficiency ratio.

Question 14

Continually increasing the demands placed on employees,regardless of job stress,is ethical.

Accepted Answer

A) True 
 B)False

Question 15

The way in which machines,robots,and people are grouped together in the production process is known as:

Accepted Answer

A)  JIT. 
B)  kanban. 
C)  facilities layout. 
D)  kaizen. 
E)  TQM. 
A)  JIT. 
B)  kanban. 
C)  facilities layout. 
D)  kaizen. 
E)  TQM.

Question 16

The "just-in-time" concept of inventory states that the organization should stockpile excess inputs in the event that it needs them to meet a sudden increase in customer demand.

Accepted Answer

A) True 
 B)False

Question 17

Write a note on the importance of improving quality and its impact on organizational performance.

Accepted Answer

To increase quality,managers need to dev

Question 18

Which of the following is true of self-managed work teams?

Accepted Answer

A)  Typical team consists of 5 to 10 members 
B)  Each member specializes in any one area of work 
C)  Flexible workforce 
D)  Team members delegate responsibility to supervisors 
E)  Creates a tall organizational hierarchy 
A)  Typical team consists of 5 to 10 members 
B)  Each member specializes in any one area of work 
C)  Flexible workforce 
D)  Team members delegate responsibility to supervisors 
E)  Creates a tall organizational hierarchy

Question 19

What are the ethical implications of adoption of techniques like JIT,flexible manufacturing,self-managed work teams,and reengineering? Do the benefits gained through the use of such techniques outweigh their costs?

Accepted Answer

Achieving superior responsiveness to cus

Question 20

A process layout often _____ efficiency and is well suited for _____ products.

Accepted Answer

A)  reduces; custom-made 
B)  increases; custom-made 
C)  reduces; mass-produced 
D)  increases; mass-produced 
E)  increases; all 
A)  reduces; custom-made 
B)  increases; custom-made 
C)  reduces; mass-produced 
D)  increases; mass-produced 
E)  increases; all

Achieving superior responsiveness to customers through improving quality and efficiency:

Operations managers are managers who are responsible for managing an organization's production system.

If setup times are reduced,_ will be reduced and _ will rise.

_____ is a technique that uses IT to develop an ongoing relationship with buyers to maximize the value an organization can deliver to them over time.

The idea of flexible manufacturing systems is based on:

In the production process,when component parts are produced throughout the factory and then brought to the production area for final assembly,this is known as a:

In "process reengineering",managers rethink the organization's basic business strategy.

Customer relationship management (CRM)is a technique that uses IT to develop an ongoing relationship with customers to maximize the value an organization can deliver to them over time.

Describe the three basic facility layouts.

Explain why self-managed work teams can boost efficiency.If a firm is considering creating self-managed work teams,how should it prepare workers?

In the production process,a mainframe computer assembly line is an example of which type of facilities layout?

A JIT inventory system is likely to result in:

The outputs of an organization,divided by all of its inputs,is called its:

Continually increasing the demands placed on employees,regardless of job stress,is ethical.

The way in which machines,robots,and people are grouped together in the production process is known as:

The "just-in-time" concept of inventory states that the organization should stockpile excess inputs in the event that it needs them to meet a sudden increase in customer demand.

Write a note on the importance of improving quality and its impact on organizational performance.

Which of the following is true of self-managed work teams?

What are the ethical implications of adoption of techniques like JIT,flexible manufacturing,self-managed work teams,and reengineering? Do the benefits gained through the use of such techniques outweigh their costs?

A process layout often _ efficiency and is well suited for _ products.

The Management Process Today

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Filters

Exam 14: Operations Management: Managing Vital Operations and Processes

Achieving superior responsiveness to customers through improving quality and efficiency:

Operations managers are managers who are responsible for managing an organization's production system.

If setup times are reduced,_____ will be reduced and _____ will rise.

_____ is a technique that uses IT to develop an ongoing relationship with buyers to maximize the value an organization can deliver to them over time.

The idea of flexible manufacturing systems is based on:

In the production process,when component parts are produced throughout the factory and then brought to the production area for final assembly,this is known as a:

In "process reengineering",managers rethink the organization's basic business strategy.

Customer relationship management (CRM)is a technique that uses IT to develop an ongoing relationship with customers to maximize the value an organization can deliver to them over time.

Describe the three basic facility layouts.

Explain why self-managed work teams can boost efficiency.If a firm is considering creating self-managed work teams,how should it prepare workers?

In the production process,a mainframe computer assembly line is an example of which type of facilities layout?

A JIT inventory system is likely to result in:

The outputs of an organization,divided by all of its inputs,is called its:

Continually increasing the demands placed on employees,regardless of job stress,is ethical.

The way in which machines,robots,and people are grouped together in the production process is known as:

The "just-in-time" concept of inventory states that the organization should stockpile excess inputs in the event that it needs them to meet a sudden increase in customer demand.

Write a note on the importance of improving quality and its impact on organizational performance.

Which of the following is true of self-managed work teams?

What are the ethical implications of adoption of techniques like JIT,flexible manufacturing,self-managed work teams,and reengineering? Do the benefits gained through the use of such techniques outweigh their costs?

A process layout often _____ efficiency and is well suited for _____ products.

The Management Process Today

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Filters

If setup times are reduced,_ will be reduced and _ will rise.

A process layout often _ efficiency and is well suited for _ products.