Exam 14: Operations Management: Managing Vital Operations and Processes

The radical redesign of the way work is done in order to achieve dramatic improvements in critical measures of performance is known as:

A CRM system can be used as a comprehensive method of gathering crucial information about the way customers respond to a company's products.

The attributes of an organization's outputs are determined by its:

_____ refers to the amount of input that is required to produce a given level of output.

Which operations management technique has as its goal to design the machine-worker interface to increase production efficiency?

To increase quality,managers should embrace the philosophy that mistakes,defects,and poor-quality materials should be limited to 0.5 percent of total production.

The major advantage of total factor productivity is that each input is typically measured in the same units.

In the typical organization,increased efficiency leads to:

In measuring the total factor productivity of an organization,which of the following is a measure of labor's contribution to output production?

In the production process,a jet airplane assembly line would be an example of which type of facilities layout?

Ford Motor Company reorganized its procurement process by simplifying and streamlining the process itself and as a result was able to cut the size of the accounts payable department by 95 percent.This is an example of:

Describe a just-in-time (JIT)inventory system.