Exam 14: Operations Management: Managing Vital Operations and Processes

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Which of the following is a problem that managers face while providing high quality,quick service,and after-sales service and support,products with many features,and products that are customized?

(Multiple Choice)
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In measuring the total factor productivity of an organization,which of the following is a measure of the amount of energy consumed in output production?

(Multiple Choice)
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The people in the best position to identify opportunities for improving efficiency are:

(Multiple Choice)
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One of the reasons to increase product quality is that higher product quality can _____ efficiency,_____ operating costs,and _____ profits.

(Multiple Choice)
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Operations managers are responsible for all of the following EXCEPT:

(Multiple Choice)
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The effect of introducing self-managed teams is often an increase in efficiency of 30 percent or more.

(True/False)
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Improving product quality increases the operating costs of the organization.

(True/False)
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Most organizations focus on partial productivity to measure the efficiency of an individual unit.

(True/False)
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In her first job after technical school,Linda takes a job with a manufacturing firm.She is appointed to a self-managed work team.She should expect that she will be involved in all but one of the following.Which one?

(Multiple Choice)
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Under a _____ inventory system,parts and supplies arrive at the organization:

(Multiple Choice)
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The job of encouraging improvements by emphasizing the need for continuous improvement or reengineering is the role of:

(Multiple Choice)
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Shawn,an executive with The Connoisseur's Brewery,wants to compare his firm's efficiency against its competitors.To do so,he should:

(Multiple Choice)
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Self-managing work teams are popular because they increase worker satisfaction and decrease turnover,but they have no effect on productivity.

(True/False)
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Write a note on consumer preferences.

(Essay)
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The managers who are responsible for managing the organization's production system are known as:

(Multiple Choice)
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James calculates the average number of hours it takes an employee in his plant to produce a product.He is calculating the:

(Multiple Choice)
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Buffer stocks can help an organization respond quickly to increases in customer demand.

(True/False)
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In the production process,when the workers are stationary and a moving conveyor belt takes the product on to the next workstation so that it is assembled in a fixed sequence,this is known as:

(Multiple Choice)
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For which of the following is a product layout most likely to be used?

(Multiple Choice)
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Customers prefer products that are,as far as possible,customized to their unique needs.

(True/False)
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