Exam 13: Conflict and Negotiation in the Workplace

Which of the following tends to make negotiators more competitive and less willing to give concessions?

According to research on gender and conflict management styles,women tend to adopt the _____ style,whereas men tend to adopt the ______ style.

The potential for conflict is higher in a multicultural workforce because of which two sources of conflict?

Which of the following interpersonal conflict management styles has some degree of win-lose orientation?

People from collectivist cultures tend to apply a forcing style of conflict with colleagues more than do people from individualist cultures.

Discuss two effects of time on negotiations.

A large computer company was well known for the frequent debate among employees regarding various issues.Employees weren't afraid to disagree with their colleagues and to clearly argue their point.Although the discussions would sometimes get loud,employees never spoke angrily at each other and the discussants would always end the meeting in friendship.This computer company has many instances of:

Negotiators implicitly or explicitly consider three bargaining positions,including:

Managers tend to prefer which of the following types of third-party intervention?

Communication is a potential source of conflict because:

Which third-party conflict resolution strategy manages the process and context of interaction between the disputing parties but does not impose a solution on the parties?

Comment on the accuracy of the following statement: 'Negotiators tend to bargain more effectively if they don't make concessions.'

Which conflict management style is most appropriate when the parties do not have perfectly opposing interests and have enough trust to share information?

In organizational conflict,scarce resources are typically identified as:

Conflict may occur because the conflicting parties lack the opportunity,ability and/or motivation to communicate with each other.

Which of the following statements about time deadlines and passage in negotiations is FALSE?

If the parties cannot resolve their differences through direct dialogue and negotiation,the next step in alternative dispute resolution is to:

Increasing inventories between sequential work units tends to reduce potential conflict by:

Constructive conflict exists:

NewTel is a telephone company with a policy of filling positions through promotions rather than hiring from outside.Until recently,the company had a strong engineering focus and tended to promote people into senior executive positions from the engineering areas.Consequently,almost all of the company's 14 senior executives joined the company over 20 years ago in junior engineering positions.There is increasing pressure on NewTel to become more marketing and service oriented,so four people were hired one year ago from consumer products and retail firms to fill new senior executive positions in marketing and service management.The external hires were necessary because employees were not sufficiently qualified.Now there are signs of tension among senior executives,particularly during budget deliberations where there is limited discretionary spending on new corporate activities.The four new hires have been frustrated in their attempts to have the company put more money into marketing and customer services instead of technology investment.Explain why conflict has occurred among senior executives at NewTel.