Question 1

Which of the following statements about organizational conflict is FALSE?

Accepted Answer

A)  Job and occupational specialization tend to minimize conflict. 
B)  Some conflict increases organizational effectiveness. 
C)  In constructive conflict, the parties view the conflict as something 'out there' to resolve. 
D)  Decision ambiguity can increase the potential for conflict. 
E)  Conflict tends to increase when resources are scarce. 
A)  Job and occupational specialization tend to minimize conflict. 
B)  Some conflict increases organizational effectiveness. 
C)  In constructive conflict, the parties view the conflict as something 'out there' to resolve. 
D)  Decision ambiguity can increase the potential for conflict. 
E)  Conflict tends to increase when resources are scarce.

Question 2

Reducing conflict by reducing differentiation should occur only after communication and understanding have improved.

Accepted Answer

A) True 
 B)False

Question 3

The conflict process model includes:

Accepted Answer

A)  conflict outcomes. 
B)  sources of conflict. 
C)  conflict emotions. 
D)  conflict outcomes and conflict emotions, but not sources of conflict. 
E)  conflict outcomes, conflict emotions, and sources of conflict. 
A)  conflict outcomes. 
B)  sources of conflict. 
C)  conflict emotions. 
D)  conflict outcomes and conflict emotions, but not sources of conflict. 
E)  conflict outcomes, conflict emotions, and sources of conflict.

Question 4

Socioemotional conflict usually causes people to:

Accepted Answer

A)  use logical analysis to resolve the conflict. 
B)  reduce communication and information sharing with the other party. 
C)  rethink their assumptions and beliefs about the issue that is the source of conflict. 
D)  do all of these things. 
E)  do none of these things. 
A)  use logical analysis to resolve the conflict. 
B)  reduce communication and information sharing with the other party. 
C)  rethink their assumptions and beliefs about the issue that is the source of conflict. 
D)  do all of these things. 
E)  do none of these things.

Question 5

Mergers and acquisitions tend to increase conflict due to different values and beliefs.

Accepted Answer

A) True 
 B)False

Question 6

Conflict potential tends to be higher with the organization's cultural diversity because employees:

Accepted Answer

A)  have differing values and beliefs. 
B)  have less task interdependence. 
C)  no longer have a superordinate goal. 
D)  have more communication problems. 
E)  both differing values and beliefs as well as more communication problems. 
A)  have differing values and beliefs. 
B)  have less task interdependence. 
C)  no longer have a superordinate goal. 
D)  have more communication problems. 
E)  both differing values and beliefs as well as more communication problems.

Question 7

Employees at a specialty steel company are divided into the 'hot end' and the 'cold end' of the production process.The hot end forms the steel rods that make their way down the line to the cold end,where they are packed for shipment to clients.Employees at the cold end are primarily responsible for quality control because they are the last ones to see the product before it leaves the plant.Their performance is measured by an index of customer complaints and returns,so they are motivated to reject any rods that don't meet quality standards.But employees at the hot end of the production line earn bonuses based on their output and rejection rate.The fewer rods rejected by employees at the cold end,the fatter the bonuses of employees at the hot end.This creates conflict between the hot-end and cold-end employees.Hot-end employees complain that their cold-end colleagues are too fussy about product quality.Cold-end employees don't like the hot-end employees questioning their quality control decisions.Discuss the source(s)of conflict in this situation and recommend a solution to this conflict.

Accepted Answer

This incident illustrates the effects of

Question 8

Improving communication and understanding should occur:

Accepted Answer

A)  only after differentiation between the two sides has been reduced. 
B)  before differentiation between the two sides has been reduced. 
C)  only when the conflicting parties use the compromising conflict resolution style. 
D)  task interdependence is low. 
E)  only when both parties have a win-lose orientation. 
A)  only after differentiation between the two sides has been reduced. 
B)  before differentiation between the two sides has been reduced. 
C)  only when the conflicting parties use the compromising conflict resolution style. 
D)  task interdependence is low. 
E)  only when both parties have a win-lose orientation.

Question 9

Negotiators share information more fully by adopting a win-lose orientation.

Accepted Answer

A) True 
 B)False

Question 10

In most cultures,making concessions symbolizes a negotiator's motivation to bargain in good faith.

Accepted Answer

A) True 
 B)False

Question 11

Managers should arbitrate decisions when employees cannot resolve their differences alone.

Accepted Answer

A) True 
 B)False

Question 12

According to the bargaining zone model,the target point is the team's realistic goal or expectation for a final agreement.

Accepted Answer

A) True 
 B)False

Question 13

Conflict is more likely to occur when two people or departments share a resource that is strictly dictated by programmed decision rules.

Accepted Answer

A) True 
 B)False

Question 14

Constructive conflict is one of the more serious forms of socioemotional conflict.

Accepted Answer

A) True 
 B)False

Question 15

Incompatible goals,differentiation and ambiguous rules are:

Accepted Answer

A)  indicators of effectiveness in third-party conflict resolution. 
B)  situational influences on negotiations. 
C)  sources of potential conflict. 
D)  strategies used in the inquisition approach to third-party conflict resolution. 
E)  none of these. 
A)  indicators of effectiveness in third-party conflict resolution. 
B)  situational influences on negotiations. 
C)  sources of potential conflict. 
D)  strategies used in the inquisition approach to third-party conflict resolution. 
E)  none of these.

Question 16

Conflict tends to escalate more with a win-lose than with a win-win orientation.

Accepted Answer

A) True 
 B)False

Question 17

The president of Creative Toys,Inc.,read about cooperation in Japanese companies and has vowed to bring this same philosophy to the company.The goal is to avoid all conflict,so that employees would work cooperatively and be happier at Creative Toys.Discuss the merits and limitations of the president's policy.

Accepted Answer

This question addresses the idea that co

Question 18

Initial,target,and resistance represent three elements in:

Accepted Answer

A)  the conflict process model. 
B)  the bargaining zone model. 
C)  the types of third-party conflict resolution. 
D)  the sources of conflict. 
E)  the conflict escalation cycle. 
A)  the conflict process model. 
B)  the bargaining zone model. 
C)  the types of third-party conflict resolution. 
D)  the sources of conflict. 
E)  the conflict escalation cycle.

Question 19

The process in which one party perceives that its interests are being opposed or negatively affected by another party is called:

Accepted Answer

A)  mediation 
B)  conflict 
C)  negotiation 
D)  dialogue 
E)  conflict management 
A)  mediation 
B)  conflict 
C)  negotiation 
D)  dialogue 
E)  conflict management

Question 20

For everyday disputes between two employees,managers should use ______ as a third-party intervention:

Accepted Answer

A)  inquisition 
B)  mediation 
C)  arbitration 
D)  retaliation 
E)  negotiation 
A)  inquisition 
B)  mediation 
C)  arbitration 
D)  retaliation 
E)  negotiation

Which of the following statements about organizational conflict is FALSE?

Reducing conflict by reducing differentiation should occur only after communication and understanding have improved.

The conflict process model includes:

Socioemotional conflict usually causes people to:

Mergers and acquisitions tend to increase conflict due to different values and beliefs.

Conflict potential tends to be higher with the organization's cultural diversity because employees:

Improving communication and understanding should occur:

Negotiators share information more fully by adopting a win-lose orientation.

In most cultures,making concessions symbolizes a negotiator's motivation to bargain in good faith.

Managers should arbitrate decisions when employees cannot resolve their differences alone.

According to the bargaining zone model,the target point is the team's realistic goal or expectation for a final agreement.

Conflict is more likely to occur when two people or departments share a resource that is strictly dictated by programmed decision rules.

Constructive conflict is one of the more serious forms of socioemotional conflict.

Incompatible goals,differentiation and ambiguous rules are:

Conflict tends to escalate more with a win-lose than with a win-win orientation.

Initial,target,and resistance represent three elements in:

The process in which one party perceives that its interests are being opposed or negatively affected by another party is called:

For everyday disputes between two employees,managers should use ______ as a third-party intervention:

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Perception and Learning in Organizations

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Developing High Performance Teams

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 13: Conflict and Negotiation in the Workplace

Which of the following statements about organizational conflict is FALSE?

Reducing conflict by reducing differentiation should occur only after communication and understanding have improved.

The conflict process model includes:

Socioemotional conflict usually causes people to:

Mergers and acquisitions tend to increase conflict due to different values and beliefs.

Conflict potential tends to be higher with the organization's cultural diversity because employees:

Improving communication and understanding should occur:

Negotiators share information more fully by adopting a win-lose orientation.

In most cultures,making concessions symbolizes a negotiator's motivation to bargain in good faith.

Managers should arbitrate decisions when employees cannot resolve their differences alone.

According to the bargaining zone model,the target point is the team's realistic goal or expectation for a final agreement.

Conflict is more likely to occur when two people or departments share a resource that is strictly dictated by programmed decision rules.

Constructive conflict is one of the more serious forms of socioemotional conflict.

Incompatible goals,differentiation and ambiguous rules are:

Conflict tends to escalate more with a win-lose than with a win-win orientation.

Initial,target,and resistance represent three elements in:

The process in which one party perceives that its interests are being opposed or negatively affected by another party is called:

For everyday disputes between two employees,managers should use ______ as a third-party intervention:

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Perception and Learning in Organizations

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Developing High Performance Teams

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters