Exam 13: Conflict and Negotiation in the Workplace

A few years ago,a clothing manufacturer was expanding rapidly,so the CEO hired several executives from large corporations.Unfortunately,the new executives clashed with the current executives regarding business strategy.The CEO explained: 'We ended up with an old team and a new team and they weren't on the same wavelength.' Identify the source(s)of conflict in this situation and identify two strategies to minimize this conflict in the future.

Which of the following actions does NOT reduce conflict between employees and work teams?

Conflict occurs when one party perceives that its interests are being opposed or negatively affected by another party.

The bargaining zone model identifies:

The conflict escalation cycle:

Arbitration has a high level of process control but a low level of decision control.

Communication problems partly explain why conflict is more likely to occur in a multicultural workforce.

The bargaining zone model states that:

Employees in engineering and marketing often disagree with each other,mainly because they hold divergent beliefs and attitudes due to their unique backgrounds,experiences,and training.The most apparent source of conflict here is:

Some team norms encourage tactics that diffuse socioemotional conflict when it first appears.

Which of the following is a third-party conflict resolution strategy with low process control and low outcome control?

You are a special assistant to the commander-in-chief of a peacekeeping mission to a war-torn part of the world.The unit consists of a few thousand peacekeeping troops from Canada,France,and four other countries.The troops will work together for approximately one year.What strategies would you recommend to improve mutual understanding and minimize conflict among these troops?

An important rule in negotiations is to make several major concessions early in the proceedings to communicate your willingness to resolve the conflict.

Conflict management refers to interventions that:

Why do leaders of culturally diverse teams require better conflict management skills?

In the conflict process,what immediately precedes conflict outcomes?

In the conflict process,what immediately follows conflict perceptions and emotions?

When conflict reduces each side's motivation to communicate,they rely more on stereotypes to reinforce their perceptions of the other side.

Jane has just been appointed as purchasing manager of Tacoma Technologies Corp.The previous purchasing manager,who recently retired,was known for his "winner-take-all" approach to suppliers.He continually fought for more discounts and was skeptical about any special deals that suppliers would propose.A few suppliers refused to do business with Tacoma Technologies,but senior management was confident that the former purchasing manager's approach minimized the company's costs.Jane wants to try a more problem-solving approach to working with suppliers.Contrast Jane's and her predecessor's approach to negotiations in terms of the dimensions of interpersonal conflict management style.Then explain whether Jane's approach will be effective or not.

Which of the following actions does NOT emphasize superordinate goals to reduce conflict?