Question 1

Which of the following is an influence strategy?

Accepted Answer

A)  Dressing appropriately for the occasion. 
B)  Being polite to others. 
C)  Reminding co-workers of their obligation to serve customers. 
D)  All of these are influence strategies. 
E)  None of these is an influence strategy. 
A)  Dressing appropriately for the occasion. 
B)  Being polite to others. 
C)  Reminding co-workers of their obligation to serve customers. 
D)  All of these are influence strategies. 
E)  None of these is an influence strategy.

Question 2

Which of these sources of power originates mainly from the person rather than the position?

Accepted Answer

A)  Expert power 
B)  Legitimate power 
C)  Coercive power 
D)  Reward power 
E)  All of these 
A)  Expert power 
B)  Legitimate power 
C)  Coercive power 
D)  Reward power 
E)  All of these

Question 3

Which of the following is always a form of organizational politics?

Accepted Answer

A)  Forming coalitions 
B)  Cultivating networks 
C)  Distributing information selectively 
D)  All of these are always organizational politics tactics. 
E)  whether any of these are organizational politics depends on whether they are perceived by others as self-serving or beneficial for the organization. 
A)  Forming coalitions 
B)  Cultivating networks 
C)  Distributing information selectively 
D)  All of these are always organizational politics tactics. 
E)  whether any of these are organizational politics depends on whether they are perceived by others as self-serving or beneficial for the organization.

Question 4

Networking can potentially leverage a person's power by increasing the person's visibility and centrality.

Accepted Answer

A) True 
 B)False

Question 5

Counterpower refers to:

Accepted Answer

A)  a second source of power held by the power holder in case the main source of power is ineffective. 
B)  the initial feeling of power employees experience when they are given more freedom and control over their jobs. 
C)  the capacity to keep someone who is more powerful than you in the exchange relationship. 
D)  a method of measuring the number of times an employee uses his or her power each day. 
E)  the ability of a person or department to gain more power through unethical organizational politics. 
A)  a second source of power held by the power holder in case the main source of power is ineffective. 
B)  the initial feeling of power employees experience when they are given more freedom and control over their jobs. 
C)  the capacity to keep someone who is more powerful than you in the exchange relationship. 
D)  a method of measuring the number of times an employee uses his or her power each day. 
E)  the ability of a person or department to gain more power through unethical organizational politics.

Question 6

Negotiation and the norm of reciprocity are associated with the influence process of exchange.

Accepted Answer

A) True 
 B)False

Question 7

A bread products manufacturer relies on maintenance employees to keep its rather old production equipment operating.Whenever the equipment breaks down,the maintenance team is able to repair the equipment quickly.However,they are less effective at avoiding these breakdowns and cannot predict when the equipment will break down.The maintenance group has modified the equipment over the years and,in any event,the manufacturer of the production equipment is no longer in business.The maintenance employees teach each other how to repair the equipment,but have refused to document any of this information (saying that it is too difficult to document these details).The company owner has thought about firing the maintenance staff unless they document the maintenance procedures,but realizes that there is no one else who can repair the equipment.Discuss the sources and contingencies of power among the maintenance employees in this situation.

Accepted Answer

Students must discuss both the sources a

Question 8

A software engineer was able to get placed into the group working on the most critical part of a new software program.She also made a habit of arriving at work around 5 a.m.,knowing that some of the top corporate leaders would arrive that early once in a while.This software engineer's actions increased her power mainly through:

Accepted Answer

A)  decreased non-substitutability. 
B)  increased legitimate power. 
C)  increased coercive power. 
D)  increased discretion. 
E)  increased visibility. 
A)  decreased non-substitutability. 
B)  increased legitimate power. 
C)  increased coercive power. 
D)  increased discretion. 
E)  increased visibility.

Question 9

A senior executive wants to introduce a new reward system for salespeople.To support this change,the executive retained a consultant to determine the benefits of the reward system for salespeople in this organization.However,the consultant's report determined that the reward system would not work well for a variety of reasons.When the executive received the report,she discarded it without notifying others of its existence.Meanwhile,the executive continued to push for the reward system.What political tactic did the executive use?

Accepted Answer

A)  Controlling information 
B)  Exchange 
C)  Forming coalitions 
D)  Cultivating networks 
E)  Persuasion 
A)  Controlling information 
B)  Exchange 
C)  Forming coalitions 
D)  Cultivating networks 
E)  Persuasion

Question 10

Which influence strategy is considered an important characteristic of leader effectiveness?

Accepted Answer

A)  Upward appeal 
B)  Persuasion 
C)  Assertiveness 
D)  Information control 
E)  None; effective leaders never use influence tactics. 
A)  Upward appeal 
B)  Persuasion 
C)  Assertiveness 
D)  Information control 
E)  None; effective leaders never use influence tactics.

Question 11

Research indicates that women are more likely than men to blame others for their mistakes,whereas men tend to apologize,even when they did not cause the problem.

Accepted Answer

A) True 
 B)False

Question 12

Upward appeal is considered a more forceful influence strategy than ingratiation.

Accepted Answer

A) True 
 B)False

Question 13

A 360-degree feedback system gives employees which source of power over their bosses?

Accepted Answer

A)  Referent 
B)  Reward 
C)  Legitimate 
D)  Expert 
E)  360-degree feedback is not a source of power for employees over their bosses 
A)  Referent 
B)  Reward 
C)  Legitimate 
D)  Expert 
E)  360-degree feedback is not a source of power for employees over their bosses

Question 14

How we dress and the way we behave politely towards others represents a type of influence strategy.

Accepted Answer

A) True 
 B)False

Question 15

Advanced Systems Ltd (ASL),a high-technology company with 20,000 employees,has just acquired LiteForce Ltd,a 5,000-person company where you work as a photonics (fibre optics)engineer.ASL mainly acquired LiteForce to reduce its competitive threat in the marketplace,as well as to increase the number of engineers and researchers in lightwave technology.You and five other engineers and scientists at LiteForce were working on new technology that would dramatically improve lightwave transmission to communicate data across the Internet.Your team's discovery occurred just before the acquisition and was not well known in the organization.Also,the key executives who strongly supported your team's research have left the company through generous buyout packages during the acquisition.(ASL offered share options to encourage you and other engineers and researchers to remain.)The result is that only your team members and a few other people are aware of the potential benefits of the project.Your team has similar education and experience as many other engineers in the combined organization.Moreover,your team's authority is limited to expenditure within the existing project budget,which ends in a few months.Further support would require executive approval.Describe the sources and contingencies of power that you and your team have in this situation to continue the project.

Accepted Answer

Students should discuss both the sources

Question 16

Cultural values and the person's position in the organization are:

Accepted Answer

A)  the two most important sources of power in organizations. 
B)  the main reasons why people are Machiavellian. 
C)  two contingencies of power. 
D)  the two most important causes of organizational politics. 
E)  two factors to consider when determining the best influence tactic to use. 
A)  the two most important sources of power in organizations. 
B)  the main reasons why people are Machiavellian. 
C)  two contingencies of power. 
D)  the two most important causes of organizational politics. 
E)  two factors to consider when determining the best influence tactic to use.

Question 17

'Soft' influence tactics such as persuasion tend to build compliance rather than commitment to the influencer's request.

Accepted Answer

A) True 
 B)False

Question 18

Organizational politics flourish when resource allocation decisions are ambiguous and complex with no formal rules.

Accepted Answer

A) True 
 B)False

Question 19

The influence strategy called "exchange" applies:

Accepted Answer

A)  negotiation. 
B)  ingratiation. 
C)  persuasion. 
D)  nonsubstitutability. 
E)  both negotiation and ingratiation. 
A)  negotiation. 
B)  ingratiation. 
C)  persuasion. 
D)  nonsubstitutability. 
E)  both negotiation and ingratiation.

Question 20

When leaders engage in role modeling,they are mainly applying which form of influence?

Accepted Answer

A)  Silent authority 
B)  Referent 
C)  Assertiveness 
D)  Exchange 
E)  Expert 
A)  Silent authority 
B)  Referent 
C)  Assertiveness 
D)  Exchange 
E)  Expert

Which of the following is an influence strategy?

Which of these sources of power originates mainly from the person rather than the position?

Which of the following is always a form of organizational politics?

Networking can potentially leverage a person's power by increasing the person's visibility and centrality.

Counterpower refers to:

Negotiation and the norm of reciprocity are associated with the influence process of exchange.

Which influence strategy is considered an important characteristic of leader effectiveness?

Research indicates that women are more likely than men to blame others for their mistakes,whereas men tend to apologize,even when they did not cause the problem.

Upward appeal is considered a more forceful influence strategy than ingratiation.

A 360-degree feedback system gives employees which source of power over their bosses?

How we dress and the way we behave politely towards others represents a type of influence strategy.

Cultural values and the person's position in the organization are:

'Soft' influence tactics such as persuasion tend to build compliance rather than commitment to the influencer's request.

Organizational politics flourish when resource allocation decisions are ambiguous and complex with no formal rules.

The influence strategy called "exchange" applies:

When leaders engage in role modeling,they are mainly applying which form of influence?

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Perception and Learning in Organizations

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Developing High Performance Teams

Communicating in Teams and Organizations

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 12: Power and Influence in the Workplace

Which of the following is an influence strategy?

Which of these sources of power originates mainly from the person rather than the position?

Which of the following is always a form of organizational politics?

Networking can potentially leverage a person's power by increasing the person's visibility and centrality.

Counterpower refers to:

Negotiation and the norm of reciprocity are associated with the influence process of exchange.

Which influence strategy is considered an important characteristic of leader effectiveness?

Research indicates that women are more likely than men to blame others for their mistakes,whereas men tend to apologize,even when they did not cause the problem.

Upward appeal is considered a more forceful influence strategy than ingratiation.

A 360-degree feedback system gives employees which source of power over their bosses?

How we dress and the way we behave politely towards others represents a type of influence strategy.

Cultural values and the person's position in the organization are:

'Soft' influence tactics such as persuasion tend to build compliance rather than commitment to the influencer's request.

Organizational politics flourish when resource allocation decisions are ambiguous and complex with no formal rules.

The influence strategy called "exchange" applies:

When leaders engage in role modeling,they are mainly applying which form of influence?

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Perception and Learning in Organizations

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Developing High Performance Teams

Communicating in Teams and Organizations

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters