Question 1

Sociotechnical systems theory is based on the idea that:

Accepted Answer

A)  teams work best when there is 'joint optimization' between the social and technical systems of the work unit. 
B)  employees are unable to think for themselves. 
C)  managers usually have better ideas than employees. 
D)  employees work best alone rather than in teams. 
E)  technology should determine how the work process is structured. 
A)  teams work best when there is 'joint optimization' between the social and technical systems of the work unit. 
B)  employees are unable to think for themselves. 
C)  managers usually have better ideas than employees. 
D)  employees work best alone rather than in teams. 
E)  technology should determine how the work process is structured.

Question 2

In which team decision-making structure are participants often unknown to each other and never meet face-to-face?

Accepted Answer

A)  Constructive conflict meetings 
B)  Delphi method 
C)  Nominal group technique 
D)  Brainstorming technique 
E)  None of these 
A)  Constructive conflict meetings 
B)  Delphi method 
C)  Nominal group technique 
D)  Brainstorming technique 
E)  None of these

Question 3

Which of the following is best at reducing production blocking?

Accepted Answer

A)  Face-to-face meetings 
B)  Brainstorming 
C)  Electronic brainstorming 
D)  Groupthink 
E)  Constructive conflict 
A)  Face-to-face meetings 
B)  Brainstorming 
C)  Electronic brainstorming 
D)  Groupthink 
E)  Constructive conflict

Question 4

One problem with virtual teams is that they create more silos of knowledge.

Accepted Answer

A) True 
 B)False

Question 5

Evaluation apprehension causes employees to present ideas to the group even though the ideas are silly and a waste of the group's time.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements about evaluation apprehension in team settings is FALSE?

Accepted Answer

A)  Evaluation apprehension is based on the individual's desire to create a favorable self-presentation. 
B)  Evaluation apprehension occurs when employees believe that other team members are silently evaluating them. 
C)  Evaluation apprehension decreases the individual's motivation to share his or her ideas. 
D)  Evaluation apprehension is more common when the meeting is attended by people with higher status or expertise. 
E)  Evaluation apprehension is less likely to occur when team members formally evaluate each other's performance throughout the year. 
A)  Evaluation apprehension is based on the individual's desire to create a favorable self-presentation. 
B)  Evaluation apprehension occurs when employees believe that other team members are silently evaluating them. 
C)  Evaluation apprehension decreases the individual's motivation to share his or her ideas. 
D)  Evaluation apprehension is more common when the meeting is attended by people with higher status or expertise. 
E)  Evaluation apprehension is less likely to occur when team members formally evaluate each other's performance throughout the year.

Question 7

Employees tend to join a virtual or conventional team with:

Accepted Answer

A)  a moderate or high level of trust in their new team members. 
B)  serious doubts about the willingness of other team members to welcome them to the team. 
C)  complete identification with the values of other team members. 
D)  no trust in their new team members. 
E)  mainly calculus-based trust. 
A)  a moderate or high level of trust in their new team members. 
B)  serious doubts about the willingness of other team members to welcome them to the team. 
C)  complete identification with the values of other team members. 
D)  no trust in their new team members. 
E)  mainly calculus-based trust.

Question 8

Group polarization partly occurs because team members become comfortable with more extreme positions when they realize through open discussion that other members hold similar views.

Accepted Answer

A) True 
 B)False

Question 9

Self-directed work teams are more difficult to implement in cultures with:

Accepted Answer

A)  low power distance and low collectivism. 
B)  high power distance and low collectivism. 
C)  low power distance and high collectivism. 
D)  high power distance and high collectivism. 
E)  Power distance and collectivism have no effect on the implementation of self-directed work teams. 
A)  low power distance and low collectivism. 
B)  high power distance and low collectivism. 
C)  low power distance and high collectivism. 
D)  high power distance and high collectivism. 
E)  Power distance and collectivism have no effect on the implementation of self-directed work teams.

Question 10

Trust occurs when we have positive expectations about another party's intentions and actions toward us in situations involving vulnerability.

Accepted Answer

A) True 
 B)False

Question 11

One problem with electronic brainstorming is that it:

Accepted Answer

A)  allows for too much socializing during the decision-making process. 
B)  is too structured and impersonal for some decision makers. 
C)  does not allow participants to contribute their ideas regarding the problem or issue. 
D)  does not minimize evaluation apprehension. 
E)  takes much longer than traditional decision making. 
A)  allows for too much socializing during the decision-making process. 
B)  is too structured and impersonal for some decision makers. 
C)  does not allow participants to contribute their ideas regarding the problem or issue. 
D)  does not minimize evaluation apprehension. 
E)  takes much longer than traditional decision making.

Question 12

Team building is often ineffective because:

Accepted Answer

A)  the activity is usually chosen without diagnosing the team's needs. 
B)  the activity occurs over a long period of time, whereas it should occur in a few intense days. 
C)  the activity tends to occur on the job, whereas effective team building removes employees from their familiar workplace. 
D)  companies provide many types of team building in different situations, whereas all teams should have the same team building activities. 
E)  all of these statements explain why team building is often ineffective. 
A)  the activity is usually chosen without diagnosing the team's needs. 
B)  the activity occurs over a long period of time, whereas it should occur in a few intense days. 
C)  the activity tends to occur on the job, whereas effective team building removes employees from their familiar workplace. 
D)  companies provide many types of team building in different situations, whereas all teams should have the same team building activities. 
E)  all of these statements explain why team building is often ineffective.

Question 13

Which of these statements about brainstorming is FALSE?

Accepted Answer

A)  Brainstorming is based on the idea that the quality of ideas presented increases with the quantity of ideas presented. 
B)  Brainstorming rules do not completely remove evaluation apprehension. 
C)  Brainstorming rules seem to keep team members focused on the task. 
D)  The most important brainstorming rule is that team members must silently vote for their preferred idea after all ideas have been presented. 
E)  Effective brainstorming sessions spread feelings of optimism and enthusiasm about the project. 
A)  Brainstorming is based on the idea that the quality of ideas presented increases with the quantity of ideas presented. 
B)  Brainstorming rules do not completely remove evaluation apprehension. 
C)  Brainstorming rules seem to keep team members focused on the task. 
D)  The most important brainstorming rule is that team members must silently vote for their preferred idea after all ideas have been presented. 
E)  Effective brainstorming sessions spread feelings of optimism and enthusiasm about the project.

Question 14

Which of the following team environment factors is more important to virtual teams than to most conventional teams?

Accepted Answer

A)  Reward system 
B)  Communication system 
C)  Organizational structure 
D)  Organizational environment 
E)  None of these team environment factors is more important to virtual teams than to conventional teams. 
A)  Reward system 
B)  Communication system 
C)  Organizational structure 
D)  Organizational environment 
E)  None of these team environment factors is more important to virtual teams than to conventional teams.

Question 15

Why do teams tend to produce more ideas in electronic brainstorming than in traditional brainstorming sessions?

Accepted Answer

A)  Team members tend to be more openly critical of each other in traditional brainstorming than in electronic brainstorming. 
B)  There is less production blocking in electronic brainstorming than in traditional brainstorming. 
C)  There is less evaluation apprehension in electronic brainstorming than in traditional brainstorming. 
D)  There is more open critique AND less production blocking in electronic brainstorming. 
E)  There is less production blocking AND less evaluation apprehension in electronic brainstorming. 
A)  Team members tend to be more openly critical of each other in traditional brainstorming than in electronic brainstorming. 
B)  There is less production blocking in electronic brainstorming than in traditional brainstorming. 
C)  There is less evaluation apprehension in electronic brainstorming than in traditional brainstorming. 
D)  There is more open critique AND less production blocking in electronic brainstorming. 
E)  There is less production blocking AND less evaluation apprehension in electronic brainstorming.

Question 16

The nominal group technique tends to produce more and better ideas than do traditional interacting groups.

Accepted Answer

A) True 
 B)False

Question 17

Electronic brainstorming relies mainly on email and electronic chat rooms to make decisions.

Accepted Answer

A) True 
 B)False

Question 18

Studies report that people join virtual teams typically with at least a ________ level of trust which tends to _______ over time.

Accepted Answer

A)  high, decrease 
B)  low, decrease 
C)  moderate, decrease 
D)  low, increase 
E)  moderate, increase 
A)  high, decrease 
B)  low, decrease 
C)  moderate, decrease 
D)  low, increase 
E)  moderate, increase

Question 19

Self-directed work teams are designed for production processes but not for administrative or service activities.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following refers to the tendency of highly cohesive groups to value consensus at the price of decision quality?

Accepted Answer

A)  Group polarization 
B)  Groupthink 
C)  Escalation of commitment 
D)  Evaluation apprehension 
E)  Brainstorming 
A)  Group polarization 
B)  Groupthink 
C)  Escalation of commitment 
D)  Evaluation apprehension 
E)  Brainstorming

Sociotechnical systems theory is based on the idea that:

In which team decision-making structure are participants often unknown to each other and never meet face-to-face?

Which of the following is best at reducing production blocking?

One problem with virtual teams is that they create more silos of knowledge.

Evaluation apprehension causes employees to present ideas to the group even though the ideas are silly and a waste of the group's time.

Which of the following statements about evaluation apprehension in team settings is FALSE?

Employees tend to join a virtual or conventional team with:

Group polarization partly occurs because team members become comfortable with more extreme positions when they realize through open discussion that other members hold similar views.

Self-directed work teams are more difficult to implement in cultures with:

Trust occurs when we have positive expectations about another party's intentions and actions toward us in situations involving vulnerability.

One problem with electronic brainstorming is that it:

Team building is often ineffective because:

Which of these statements about brainstorming is FALSE?

Which of the following team environment factors is more important to virtual teams than to most conventional teams?

Why do teams tend to produce more ideas in electronic brainstorming than in traditional brainstorming sessions?

The nominal group technique tends to produce more and better ideas than do traditional interacting groups.

Electronic brainstorming relies mainly on email and electronic chat rooms to make decisions.

Studies report that people join virtual teams typically with at least a __ level of trust which tends to _ over time.

Self-directed work teams are designed for production processes but not for administrative or service activities.

Which of the following refers to the tendency of highly cohesive groups to value consensus at the price of decision quality?

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Perception and Learning in Organizations

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 10: Developing High Performance Teams

Sociotechnical systems theory is based on the idea that:

In which team decision-making structure are participants often unknown to each other and never meet face-to-face?

Which of the following is best at reducing production blocking?

One problem with virtual teams is that they create more silos of knowledge.

Evaluation apprehension causes employees to present ideas to the group even though the ideas are silly and a waste of the group's time.

Which of the following statements about evaluation apprehension in team settings is FALSE?

Employees tend to join a virtual or conventional team with:

Group polarization partly occurs because team members become comfortable with more extreme positions when they realize through open discussion that other members hold similar views.

Self-directed work teams are more difficult to implement in cultures with:

Trust occurs when we have positive expectations about another party's intentions and actions toward us in situations involving vulnerability.

One problem with electronic brainstorming is that it:

Team building is often ineffective because:

Which of these statements about brainstorming is FALSE?

Which of the following team environment factors is more important to virtual teams than to most conventional teams?

Why do teams tend to produce more ideas in electronic brainstorming than in traditional brainstorming sessions?

The nominal group technique tends to produce more and better ideas than do traditional interacting groups.

Electronic brainstorming relies mainly on email and electronic chat rooms to make decisions.

Studies report that people join virtual teams typically with at least a ________ level of trust which tends to _______ over time.

Self-directed work teams are designed for production processes but not for administrative or service activities.

Which of the following refers to the tendency of highly cohesive groups to value consensus at the price of decision quality?

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Perception and Learning in Organizations

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Studies report that people join virtual teams typically with at least a __ level of trust which tends to _ over time.