Question 1

Teams tend to make better decisions when:

Accepted Answer

A)  team members have similar backgrounds and characteristics. 
B)  the team leader is able to sway the group towards one preference over others. 
C)  team norms encourage consensus rather than disagreement. 
D)  all of these conditions exist. 
E)  none of these conditions exists. 
A)  team members have similar backgrounds and characteristics. 
B)  the team leader is able to sway the group towards one preference over others. 
C)  team norms encourage consensus rather than disagreement. 
D)  all of these conditions exist. 
E)  none of these conditions exists.

Question 2

In sociotechnical systems theory,joint optimization is:

Accepted Answer

A)  the belief that a balance must be struck between the social and technical systems to maximize the operation's effectiveness. 
B)  the practice of ensuring that the team can decide how to divide up work among its members as well as how to coordinate that work. 
C)  the practice of having two teams learning how to work together more effectively. 
D)  the opposite of autonomy. 
E)  the practice of minimizing conflict between management and employees. 
A)  the belief that a balance must be struck between the social and technical systems to maximize the operation's effectiveness. 
B)  the practice of ensuring that the team can decide how to divide up work among its members as well as how to coordinate that work. 
C)  the practice of having two teams learning how to work together more effectively. 
D)  the opposite of autonomy. 
E)  the practice of minimizing conflict between management and employees.

Question 3

During an organizational behavior course,the instructor states that the concept of 'virtual teams' is just a fad that doesn't deserve any attention in this class.Explain to the instructor why his or her statement about the future of virtual teams may be incorrect.Be sure to define virtual teams in your answer.

Accepted Answer

Virtual teams are teams whose members op

Question 4

Self-directed work teams:

Accepted Answer

A)  have not yet been introduced into Canada. 
B)  rely on supervisors to communicate between the team and senior management. 
C)  perform a variety of tasks but have little autonomy regarding how to perform those tasks. 
D)  are more common in Canada than in the United States. 
E)  None of these statements is true. 
A)  have not yet been introduced into Canada. 
B)  rely on supervisors to communicate between the team and senior management. 
C)  perform a variety of tasks but have little autonomy regarding how to perform those tasks. 
D)  are more common in Canada than in the United States. 
E)  None of these statements is true.

Question 5

Many potentially valuable ideas never get presented to the group because individuals think they are silly and would make them look equally silly to the team.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following explains why groups often make more extreme decisions than do individuals?

Accepted Answer

A)  Group polarization 
B)  Groupthink 
C)  Escalation of commitment 
D)  Evaluation apprehension 
E)  Brainstorming 
A)  Group polarization 
B)  Groupthink 
C)  Escalation of commitment 
D)  Evaluation apprehension 
E)  Brainstorming

Question 7

Groupthink and evaluation apprehension are two characteristics of effective decision-making teams.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements about nominal group technique is FALSE?

Accepted Answer

A)  It overcomes the problem of evaluation apprehension. 
B)  Some production blocking problems still occur. 
C)  Participants feel less team cohesiveness than in traditional decision-making groups. 
D)  It tends to keep team members focused on the task. 
E)  Although the team is called 'nominal', participants still meet face-to-face. 
A)  It overcomes the problem of evaluation apprehension. 
B)  Some production blocking problems still occur. 
C)  Participants feel less team cohesiveness than in traditional decision-making groups. 
D)  It tends to keep team members focused on the task. 
E)  Although the team is called 'nominal', participants still meet face-to-face.

Question 9

To improve the team development and cohesiveness of virtual teams,the textbook recommends that:

Accepted Answer

A)  the team should have as many members as the company can afford. 
B)  team members should avoid communicating with each other after the task has been discussed at the beginning of the project. 
C)  team members should meet face-to-face, particularly when the team is formed. 
D)  the team should rely only on one communication medium, such as email. 
E)  The textbook states that virtual teams do not require any action to improve their development or cohesiveness. 
A)  the team should have as many members as the company can afford. 
B)  team members should avoid communicating with each other after the task has been discussed at the beginning of the project. 
C)  team members should meet face-to-face, particularly when the team is formed. 
D)  the team should rely only on one communication medium, such as email. 
E)  The textbook states that virtual teams do not require any action to improve their development or cohesiveness.

Question 10

Production blocking occurs when employees are unable to complete their tasks because they spend too much time in meetings.

Accepted Answer

A) True 
 B)False

Question 11

Constructive conflict occurs when team members hold different opinions and assumptions and debate the issues through an open,healthy dialogue.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following explains how self-directed work teams should be designed?

Accepted Answer

A)  Open book management 
B)  Team building 
C)  Sociotechnical systems theory 
D)  Bounded rationality 
E)  Expectancy theory 
A)  Open book management 
B)  Team building 
C)  Sociotechnical systems theory 
D)  Bounded rationality 
E)  Expectancy theory

Question 13

Calculus,knowledge and identification are:

Accepted Answer

A)  the three stages of team development. 
B)  three ways to improve team cohesiveness. 
C)  three foundations of trust 
D)  three types of psychological contract. 
E)  the three stages of conflict among team members. 
A)  the three stages of team development. 
B)  three ways to improve team cohesiveness. 
C)  three foundations of trust 
D)  three types of psychological contract. 
E)  the three stages of conflict among team members.

Question 14

Which of the following tends to cause group polarization?

Accepted Answer

A)  Constructive conflict 
B)  Production blocking 
C)  Shifting responsibility form individuals to the team 
D)  Peer pressure 
E)  All of these factors are major causes of group polarization. 
A)  Constructive conflict 
B)  Production blocking 
C)  Shifting responsibility form individuals to the team 
D)  Peer pressure 
E)  All of these factors are major causes of group polarization.

Question 15

In which decision-making structure do participants typically meet face-to-face but only interact with each other for part of the meeting?

Accepted Answer

A)  Delphi method 
B)  Nominal group technique 
C)  Brainstorming 
D)  Constructive conflict 
E)  None of these team decision making structures prevents participants from interacting with each other for part of the meeting. 
A)  Delphi method 
B)  Nominal group technique 
C)  Brainstorming 
D)  Constructive conflict 
E)  None of these team decision making structures prevents participants from interacting with each other for part of the meeting.

Question 16

The textbook warns that team building is usually ineffective when:

Accepted Answer

A)  attempting to improve the team development process. 
B)  the team needs to resolve internal conflicts. 
C)  the team needs to clarify its performance goals. 
D)  team members need to clarify or reconstruct perceptions of their roles in the team. 
E)  Team building is NOT usually ineffective in any of these situations. 
A)  attempting to improve the team development process. 
B)  the team needs to resolve internal conflicts. 
C)  the team needs to clarify its performance goals. 
D)  team members need to clarify or reconstruct perceptions of their roles in the team. 
E)  Team building is NOT usually ineffective in any of these situations.

Question 17

Rather than relying on design engineers alone to design new products,the CEO of Quokka Resources wants to form teams of people from several departments to develop more creative products.These teams will consist of design engineers,manufacturing engineers,marketing staff and purchasing staff.Quokka's CEO believes that these teams will develop more creative products than design engineers did when working alone.Identify three potential constraints that might interfere with the CEO's expected benefits of team-based decision making and creativity.

Accepted Answer

The textbook discusses five constraints

Question 18

In sociotechnical systems theory,joint optimization is:

Accepted Answer

A)  the practice of having two teams learning how to work together more effectively. 
B)  the practice of ensuring that the team can decide how to divide up work among its members as well as how to coordinate that work. 
C)  a serious problem that undermines the effectiveness of self-directed work teams. 
D)  the opposite of collective self-regulation. 
E)  none of statements relates to the meaning of "joint optimization." 
A)  the practice of having two teams learning how to work together more effectively. 
B)  the practice of ensuring that the team can decide how to divide up work among its members as well as how to coordinate that work. 
C)  a serious problem that undermines the effectiveness of self-directed work teams. 
D)  the opposite of collective self-regulation. 
E)  none of statements relates to the meaning of "joint optimization."

Question 19

Self-directed work teams are typically responsible for a specialized skill,such as accounting or maintenance.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following allows employees to collectively plan,organize,and control work activities with little or no direct involvement of a higher-status supervisor?

Accepted Answer

A)  Gainsharing plans 
B)  Production teams 
C)  Joint health and safety committees 
D)  Self-directed work teams 
E)  None of these is true. 
A)  Gainsharing plans 
B)  Production teams 
C)  Joint health and safety committees 
D)  Self-directed work teams 
E)  None of these is true.

Teams tend to make better decisions when:

In sociotechnical systems theory,joint optimization is:

Self-directed work teams:

Many potentially valuable ideas never get presented to the group because individuals think they are silly and would make them look equally silly to the team.

Which of the following explains why groups often make more extreme decisions than do individuals?

Groupthink and evaluation apprehension are two characteristics of effective decision-making teams.

Which of the following statements about nominal group technique is FALSE?

To improve the team development and cohesiveness of virtual teams,the textbook recommends that:

Production blocking occurs when employees are unable to complete their tasks because they spend too much time in meetings.

Constructive conflict occurs when team members hold different opinions and assumptions and debate the issues through an open,healthy dialogue.

Which of the following explains how self-directed work teams should be designed?

Calculus,knowledge and identification are:

Which of the following tends to cause group polarization?

In which decision-making structure do participants typically meet face-to-face but only interact with each other for part of the meeting?

The textbook warns that team building is usually ineffective when:

In sociotechnical systems theory,joint optimization is:

Self-directed work teams are typically responsible for a specialized skill,such as accounting or maintenance.

Which of the following allows employees to collectively plan,organize,and control work activities with little or no direct involvement of a higher-status supervisor?

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Perception and Learning in Organizations

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 10: Developing High Performance Teams

Teams tend to make better decisions when:

In sociotechnical systems theory,joint optimization is:

Self-directed work teams:

Many potentially valuable ideas never get presented to the group because individuals think they are silly and would make them look equally silly to the team.

Which of the following explains why groups often make more extreme decisions than do individuals?

Groupthink and evaluation apprehension are two characteristics of effective decision-making teams.

Which of the following statements about nominal group technique is FALSE?

To improve the team development and cohesiveness of virtual teams,the textbook recommends that:

Production blocking occurs when employees are unable to complete their tasks because they spend too much time in meetings.

Constructive conflict occurs when team members hold different opinions and assumptions and debate the issues through an open,healthy dialogue.

Which of the following explains how self-directed work teams should be designed?

Calculus,knowledge and identification are:

Which of the following tends to cause group polarization?

In which decision-making structure do participants typically meet face-to-face but only interact with each other for part of the meeting?

The textbook warns that team building is usually ineffective when:

In sociotechnical systems theory,joint optimization is:

Self-directed work teams are typically responsible for a specialized skill,such as accounting or maintenance.

Which of the following allows employees to collectively plan,organize,and control work activities with little or no direct involvement of a higher-status supervisor?

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Perception and Learning in Organizations

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters