Question 1

The concepts of joint optimization and primary work unit are part of:

Accepted Answer

A)  group polarization. 
B)  escalation of commitment 
C)  employee engagement. 
D)  gainsharing. 
E)  sociotechnical systems theory 
A)  group polarization. 
B)  escalation of commitment 
C)  employee engagement. 
D)  gainsharing. 
E)  sociotechnical systems theory

Question 2

Some team-building interventions clarify the team's performance goals and increase the team's motivation to accomplish these goals.

Accepted Answer

A) True 
 B)False

Question 3

Sociotechnical systems theory says that an SDWT must have sufficient ________ to manage the work process.

Accepted Answer

A)  closure 
B)  knowledge-based trust. 
C)  supervision 
D)  autonomy 
E)  Sociotechnical systems theory does not require any of these features. 
A)  closure 
B)  knowledge-based trust. 
C)  supervision 
D)  autonomy 
E)  Sociotechnical systems theory does not require any of these features.

Question 4

When people join teams,they usually begin with a very low level of trust in the other team members.

Accepted Answer

A) True 
 B)False

Question 5

Which of these statements about self-directed work teams (SDWTs)is TRUE?

Accepted Answer

A)  SDWTs typically work in a separate building from other employees in the organization. 
B)  SDWTs are responsible for most work inputs, workflow activities and output quality standards. 
C)  SDWTs are mainly identified as groups that operate as virtual teams at least once each week. 
D)  SDWTs represent a very low level of employee involvement. 
E)  All of these statements are true. 
A)  SDWTs typically work in a separate building from other employees in the organization. 
B)  SDWTs are responsible for most work inputs, workflow activities and output quality standards. 
C)  SDWTs are mainly identified as groups that operate as virtual teams at least once each week. 
D)  SDWTs represent a very low level of employee involvement. 
E)  All of these statements are true.

Question 6

A large bank wanted to develop a more team-focused culture,so it put all departments and branches through a series of three-day team building sessions.These expensive sessions represented a combination of wilderness-based trust-building (such as trust falls and leaderless problem solving)and sessions in which employees revealed their personal experiences and problems.Six months after the workforce had completed this training,the bank discovered that most departments and branches operated very much as they had before the team building program.There was little team culture and employees worked together with varying degrees of proficiency.Moreover,several employees had left the firm because they were upset about revealing their personal lives to colleagues.Identify two types of team building problems that would explain the general failure of this team building intervention.

Accepted Answer

The textbook describes three reasons why

Question 7

Which of the following explicitly encourages team members to 'piggyback' or 'hitchhike' on the ideas presented by other team members?

Accepted Answer

A)  Brainstorming 
B)  Group polarization 
C)  Constructive conflict 
D)  Groupthink 
E)  Calculus-based trust 
A)  Brainstorming 
B)  Group polarization 
C)  Constructive conflict 
D)  Groupthink 
E)  Calculus-based trust

Question 8

SDWTs tend to be more useful where:

Accepted Answer

A)  employees perform identical tasks. 
B)  employees require direct supervision to motivate them. 
C)  employees perform tasks that are independent of each other. 
D)  all of these conditions exist. 
E)  none of these conditions exists. 
A)  employees perform identical tasks. 
B)  employees require direct supervision to motivate them. 
C)  employees perform tasks that are independent of each other. 
D)  all of these conditions exist. 
E)  none of these conditions exists.

Question 9

Which of the following is a barrier to implementing self-directed work teams (SDWTs)?

Accepted Answer

A)  Employees feel uncertain about the new and ambiguous roles they must acquire in SDWTs. 
B)  Supervisors are reluctant to give up their role as facilitators. 
C)  Executives are concerned that SDWTs will give them too much control over employee behavior. 
D)  All of these conditions are barriers to SDWTs. 
E)  None of these conditions is a barrier to SDWTs. 
A)  Employees feel uncertain about the new and ambiguous roles they must acquire in SDWTs. 
B)  Supervisors are reluctant to give up their role as facilitators. 
C)  Executives are concerned that SDWTs will give them too much control over employee behavior. 
D)  All of these conditions are barriers to SDWTs. 
E)  None of these conditions is a barrier to SDWTs.

Question 10

Brainstorming sessions tend to spread more enthusiasm among participants than in electronic brainstorming sessions.

Accepted Answer

A) True 
 B)False

Question 11

Calculus-based trust is based on the belief that the other party will deliver its promises because punishments would be applied if they fail to deliver those promises.

Accepted Answer

A) True 
 B)False

Question 12

According to sociotechnical systems theory,self-directed work teams operate best where they are responsible for an entire work process that is fairly independent of other work units.

Accepted Answer

A) True 
 B)False

Question 13

One problem with sociotechnical systems theory is that it:

Accepted Answer

A)  does not apply to SDWTs involving services and other non-production activities. 
B)  originated in the United States and does not seem to work in European countries. 
C)  ignores the fact that teams need some autonomy to perform the work more effectively. 
D)  is very difficult to implement in organizations with fewer than 100 employees. 
E)  does not identify the best way to align social and technical systems for the SDWT's optimal performance. 
A)  does not apply to SDWTs involving services and other non-production activities. 
B)  originated in the United States and does not seem to work in European countries. 
C)  ignores the fact that teams need some autonomy to perform the work more effectively. 
D)  is very difficult to implement in organizations with fewer than 100 employees. 
E)  does not identify the best way to align social and technical systems for the SDWT's optimal performance.

Question 14

Which of these team decision-making structures explicitly discourages criticism and debate?

Accepted Answer

A)  Nominal group technique 
B)  Delphi method 
C)  Brainstorming 
D)  All three -- brainstorming, Delphi method, and nominal group technique -- explicitly discourage criticism and debate 
E)  Both brainstorming and nominal group technique explicitly discourage criticism and debate. 
A)  Nominal group technique 
B)  Delphi method 
C)  Brainstorming 
D)  All three -- brainstorming, Delphi method, and nominal group technique -- explicitly discourage criticism and debate 
E)  Both brainstorming and nominal group technique explicitly discourage criticism and debate.

Question 15

Electronic brainstorming significantly reduces the problem of production blocking.

Accepted Answer

A) True 
 B)False

Question 16

Self-directed work teams are more difficult to implement in high power distance cultures.

Accepted Answer

A) True 
 B)False

Question 17

An important rule in brainstorming is that no one is allowed to evaluate or criticize another team member's ideas.

Accepted Answer

A) True 
 B)False

Question 18

To have the same quality of team processes as conventional teams,virtual teams typically need to be:

Accepted Answer

A)  larger. 
B)  more diverse with respect to expertise. 
C)  smaller. 
D)  informal rather than formal. 
E)  frequently disbanded. 
A)  larger. 
B)  more diverse with respect to expertise. 
C)  smaller. 
D)  informal rather than formal. 
E)  frequently disbanded.

Question 19

Self-directed work teams control most work inputs,work processes,and output quality.

Accepted Answer

A) True 
 B)False

Question 20

Sociotechnical theory does NOT recommend that:

Accepted Answer

A)  the team should have autonomy to decide how to divide up work among its members. 
B)  the team should be assigned a complete work process. 
C)  the team should have control over disturbances or interruptions that affect the quality of the product or service. 
D)  the team's structure should be influenced mainly by technology. 
E)  the team should operate without close supervision. 
A)  the team should have autonomy to decide how to divide up work among its members. 
B)  the team should be assigned a complete work process. 
C)  the team should have control over disturbances or interruptions that affect the quality of the product or service. 
D)  the team's structure should be influenced mainly by technology. 
E)  the team should operate without close supervision.

The concepts of joint optimization and primary work unit are part of:

Some team-building interventions clarify the team's performance goals and increase the team's motivation to accomplish these goals.

Sociotechnical systems theory says that an SDWT must have sufficient ________ to manage the work process.

When people join teams,they usually begin with a very low level of trust in the other team members.

Which of these statements about self-directed work teams (SDWTs)is TRUE?

Which of the following explicitly encourages team members to 'piggyback' or 'hitchhike' on the ideas presented by other team members?

SDWTs tend to be more useful where:

Which of the following is a barrier to implementing self-directed work teams (SDWTs)?

Brainstorming sessions tend to spread more enthusiasm among participants than in electronic brainstorming sessions.

Calculus-based trust is based on the belief that the other party will deliver its promises because punishments would be applied if they fail to deliver those promises.

According to sociotechnical systems theory,self-directed work teams operate best where they are responsible for an entire work process that is fairly independent of other work units.

One problem with sociotechnical systems theory is that it:

Which of these team decision-making structures explicitly discourages criticism and debate?

Electronic brainstorming significantly reduces the problem of production blocking.

Self-directed work teams are more difficult to implement in high power distance cultures.

An important rule in brainstorming is that no one is allowed to evaluate or criticize another team member's ideas.

To have the same quality of team processes as conventional teams,virtual teams typically need to be:

Self-directed work teams control most work inputs,work processes,and output quality.

Sociotechnical theory does NOT recommend that:

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Perception and Learning in Organizations

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

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Exam 10: Developing High Performance Teams

The concepts of joint optimization and primary work unit are part of:

Some team-building interventions clarify the team's performance goals and increase the team's motivation to accomplish these goals.

Sociotechnical systems theory says that an SDWT must have sufficient ________ to manage the work process.

When people join teams,they usually begin with a very low level of trust in the other team members.

Which of these statements about self-directed work teams (SDWTs)is TRUE?

Which of the following explicitly encourages team members to 'piggyback' or 'hitchhike' on the ideas presented by other team members?

SDWTs tend to be more useful where:

Which of the following is a barrier to implementing self-directed work teams (SDWTs)?

Brainstorming sessions tend to spread more enthusiasm among participants than in electronic brainstorming sessions.

Calculus-based trust is based on the belief that the other party will deliver its promises because punishments would be applied if they fail to deliver those promises.

According to sociotechnical systems theory,self-directed work teams operate best where they are responsible for an entire work process that is fairly independent of other work units.

One problem with sociotechnical systems theory is that it:

Which of these team decision-making structures explicitly discourages criticism and debate?

Electronic brainstorming significantly reduces the problem of production blocking.

Self-directed work teams are more difficult to implement in high power distance cultures.

An important rule in brainstorming is that no one is allowed to evaluate or criticize another team member's ideas.

To have the same quality of team processes as conventional teams,virtual teams typically need to be:

Self-directed work teams control most work inputs,work processes,and output quality.

Sociotechnical theory does NOT recommend that:

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Perception and Learning in Organizations

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters