Question 1

Explain the link between Southwest Airlines responsiveness to customers and the organization's value chain.

Accepted Answer

The major reason for Southwest's success

Question 2

Define and discuss the relationship of functional-level strategy and the value chain.

Accepted Answer

Functional-level strategy is a plan of a

Question 3

What is a major source of information about the causes of poor quality?

Accepted Answer

A) Quality reports 
B) The customer 
C) Employees 
D) Managers 
E) Stock prices 
A) Quality reports 
B) The customer 
C) Employees 
D) Managers 
E) Stock prices

Question 4

Good value chain management requires that marketing managers focus on defining their company's business in terms of the customer needs it is satisfying and not by the type of products it makes.

Accepted Answer

A) True 
 B)False

Question 5

Differentiate between the three types of facility layouts described in the text.Provide an example of the type of products produced by each type.

Accepted Answer

In a product layout,machines are organiz

Question 6

Wal-Mart,the US retailing giant,has created the most efficient ________________ function in the retail industry by tightly controlling the flow of goods from its suppliers through its stores into the hands of customers.

Accepted Answer

A) Production 
B) Materials management 
C) Service 
D) Marketing 
E) Information systems 
A) Production 
B) Materials management 
C) Service 
D) Marketing 
E) Information systems

Question 7

___________ is a measure of the amount of inputs used to produce a given amount of outputs.

Accepted Answer

A) Efficiency 
B) Quality 
C) Labor productivity 
D) Flexibility 
E) Responsiveness 
A) Efficiency 
B) Quality 
C) Labor productivity 
D) Flexibility 
E) Responsiveness

Explain the link between Southwest Airlines responsiveness to customers and the organization's value chain.

Define and discuss the relationship of functional-level strategy and the value chain.

What is a major source of information about the causes of poor quality?

Good value chain management requires that marketing managers focus on defining their company's business in terms of the customer needs it is satisfying and not by the type of products it makes.

Differentiate between the three types of facility layouts described in the text.Provide an example of the type of products produced by each type.

Wal-Mart,the US retailing giant,has created the most efficient ________________ function in the retail industry by tightly controlling the flow of goods from its suppliers through its stores into the hands of customers.

___________ is a measure of the amount of inputs used to produce a given amount of outputs.

Managers and Managing

The Evolution of Management Thought

Values,attitudes,emotions,and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making,learning,creativity,and Entrepreneurship

The Manager As a Planner and Strategist

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict,politics,and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

Exam 9: Value-Chain Management: Functional Strategies for Competitive Advantage

Explain the link between Southwest Airlines responsiveness to customers and the organization's value chain.

Define and discuss the relationship of functional-level strategy and the value chain.

What is a major source of information about the causes of poor quality?

Good value chain management requires that marketing managers focus on defining their company's business in terms of the customer needs it is satisfying and not by the type of products it makes.

Differentiate between the three types of facility layouts described in the text.Provide an example of the type of products produced by each type.

Wal-Mart,the US retailing giant,has created the most efficient ________________ function in the retail industry by tightly controlling the flow of goods from its suppliers through its stores into the hands of customers.

___________ is a measure of the amount of inputs used to produce a given amount of outputs.

Managers and Managing

The Evolution of Management Thought

Values,attitudes,emotions,and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making,learning,creativity,and Entrepreneurship

The Manager As a Planner and Strategist

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict,politics,and Negotiation

Using Advanced Information Technology to Increase Performance

Filters