Question 1

The first step in a TQM control system is to:

Accepted Answer

A) Build organizational commitment to quality 
B) Find ways to measure quality 
C) Solicit input from employees 
D) Focus on the customer 
E) Design for ease of production 
A) Build organizational commitment to quality 
B) Find ways to measure quality 
C) Solicit input from employees 
D) Focus on the customer 
E) Design for ease of production

Question 2

Through brand positioning and advertising,the __________ function can increase
The value that customers perceive to be contained in a company's product.

Accepted Answer

A) Production 
B) Materials management 
C) Service 
D) Marketing 
E) Information systems 
A) Production 
B) Materials management 
C) Service 
D) Marketing 
E) Information systems

Question 3

The term "value chain" refers to the idea that a company is a chain of functional activities that transforms inputs into an output of goods or services that customers value.

Accepted Answer

A) True 
 B)False

Question 4

What plan specifies all of the relevant information that managers need to decide whether to go ahead with a full-blown product development effort?

Accepted Answer

A) Product development 
B) Value chain 
C) Strategic 
D) Long-range 
E) Quality control 
A) Product development 
B) Value chain 
C) Strategic 
D) Long-range 
E) Quality control

Question 5

It follows that if setup times for complex production equipment can be ______,so can setup costs,and efficiency will ______;that is,the time that plant and employees spend in actually producing something will ______.

Accepted Answer

A) Reduced;fall;decrease 
B) Increased;fall;increase 
C) Reduced;rise;decrease 
D) Increased;rise;increase 
E) Reduced;rise;increase 
A) Reduced;fall;decrease 
B) Increased;fall;increase 
C) Reduced;rise;decrease 
D) Increased;rise;increase 
E) Reduced;rise;increase

Question 6

Great cost savings can result from ______ inventory turnover and ______ inventory holding costs.

Accepted Answer

A) Increasing;reducing 
B) Increasing;increasing 
C) Decreasing;reducing 
D) Decreasing;increasing 
E) Stabilizing;raising 
A) Increasing;reducing 
B) Increasing;increasing 
C) Decreasing;reducing 
D) Decreasing;increasing 
E) Stabilizing;raising

Question 7

Differentiate between the two principle kinds of innovation.

Accepted Answer

Quantum product innovation results in th

Question 8

__________ means producing goods and services with superior design,features,reliability,and after-sales support.

Accepted Answer

A) Efficiency 
B) Quality 
C) Innovation 
D) Flexibility 
E) Responsiveness 
A) Efficiency 
B) Quality 
C) Innovation 
D) Flexibility 
E) Responsiveness

Question 9

Process reengineering involves the radical redesign the value chain to achieve dramatic improvements in critical measures of performance such as cost,quality,service,and speed.

Accepted Answer

A) True 
 B)False

Question 10

Each functional activity along the chain adds value to the product by increasing costs that increase the price a company can charge for it.

Accepted Answer

A) True 
 B)False

Question 11

A strategy based on the use of IT to reduce the costs associated with the way services are delivered to customers is known as:

Accepted Answer

A) Facilities layout 
B) Flexible manufacturing 
C) Efficiency 
D) Computer Integrated Manufacturing 
E) Process layout 
A) Facilities layout 
B) Flexible manufacturing 
C) Efficiency 
D) Computer Integrated Manufacturing 
E) Process layout

Question 12

Product development is the management of the value chain activities involved in bringing new or improved goods and services to the market.

Accepted Answer

A) True 
 B)False

Question 13

According to TQM philosophy,the ________,not the ________,define what quality is.

Accepted Answer

A) Managers;customers 
B) Customers;managers 
C) Employees;managers 
D) Managers;employees 
E) Employees;customers 
A) Managers;customers 
B) Customers;managers 
C) Employees;managers 
D) Managers;employees 
E) Employees;customers

Question 14

Managers must work with suppliers to get them to adopt a Total Quality Management system as well as __________ system.

Accepted Answer

A) CRM 
B) A Six Sigma 
C) Flexible manufacturing 
D) JIT 
E) MRP 
A) CRM 
B) A Six Sigma 
C) Flexible manufacturing 
D) JIT 
E) MRP

Question 15

The first step in a successful TQM program is to focus on the customer.

Accepted Answer

A) True 
 B)False

Question 16

Describe the ways in which the marketing and sales functions of a company can help to create value.

Accepted Answer

Once a new product has been developed,th

Question 17

Define process reengineering and how it affects efficiency.

Accepted Answer

Process reengineering involves the funda

Question 18

______________ aims at reducing the time required to set up production equipment.

Accepted Answer

A) Process manufacturing 
B) Fixed-position manufacturing 
C) Facilities manufacturing 
D) Product manufacturing 
E) Flexible manufacturing 
A) Process manufacturing 
B) Fixed-position manufacturing 
C) Facilities manufacturing 
D) Product manufacturing 
E) Flexible manufacturing

Question 19

The goal of Six Sigma is to improve a company's quality to only six defects per million.

Accepted Answer

A) True 
 B)False

Question 20

The gradual improvements and refinements of existing products over time as existing technologies are perfected is known as:

Accepted Answer

A) Quantum process innovation 
B) Quantum product innovation 
C) Incremental product innovation 
D) Incremental process innovation 
E) Product development 
A) Quantum process innovation 
B) Quantum product innovation 
C) Incremental product innovation 
D) Incremental process innovation 
E) Product development

The first step in a TQM control system is to:

Through brand positioning and advertising,the __________ function can increase The value that customers perceive to be contained in a company's product.

The term "value chain" refers to the idea that a company is a chain of functional activities that transforms inputs into an output of goods or services that customers value.

What plan specifies all of the relevant information that managers need to decide whether to go ahead with a full-blown product development effort?

It follows that if setup times for complex production equipment can be ,so can setup costs,and efficiency will ;that is,the time that plant and employees spend in actually producing something will __.

Great cost savings can result from inventory turnover and inventory holding costs.

Differentiate between the two principle kinds of innovation.

__________ means producing goods and services with superior design,features,reliability,and after-sales support.

Process reengineering involves the radical redesign the value chain to achieve dramatic improvements in critical measures of performance such as cost,quality,service,and speed.

Each functional activity along the chain adds value to the product by increasing costs that increase the price a company can charge for it.

A strategy based on the use of IT to reduce the costs associated with the way services are delivered to customers is known as:

Product development is the management of the value chain activities involved in bringing new or improved goods and services to the market.

According to TQM philosophy,the ,not the ,define what quality is.

Managers must work with suppliers to get them to adopt a Total Quality Management system as well as __________ system.

The first step in a successful TQM program is to focus on the customer.

Describe the ways in which the marketing and sales functions of a company can help to create value.

Define process reengineering and how it affects efficiency.

______________ aims at reducing the time required to set up production equipment.

The goal of Six Sigma is to improve a company's quality to only six defects per million.

The gradual improvements and refinements of existing products over time as existing technologies are perfected is known as:

Managers and Managing

The Evolution of Management Thought

Values,attitudes,emotions,and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making,learning,creativity,and Entrepreneurship

The Manager As a Planner and Strategist

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict,politics,and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

Exam 9: Value-Chain Management: Functional Strategies for Competitive Advantage

The first step in a TQM control system is to:

Through brand positioning and advertising,the __________ function can increase The value that customers perceive to be contained in a company's product.

The term "value chain" refers to the idea that a company is a chain of functional activities that transforms inputs into an output of goods or services that customers value.

What plan specifies all of the relevant information that managers need to decide whether to go ahead with a full-blown product development effort?

It follows that if setup times for complex production equipment can be ______,so can setup costs,and efficiency will ______;that is,the time that plant and employees spend in actually producing something will ______.

Great cost savings can result from ______ inventory turnover and ______ inventory holding costs.

Differentiate between the two principle kinds of innovation.

__________ means producing goods and services with superior design,features,reliability,and after-sales support.

Process reengineering involves the radical redesign the value chain to achieve dramatic improvements in critical measures of performance such as cost,quality,service,and speed.

Each functional activity along the chain adds value to the product by increasing costs that increase the price a company can charge for it.

A strategy based on the use of IT to reduce the costs associated with the way services are delivered to customers is known as:

Product development is the management of the value chain activities involved in bringing new or improved goods and services to the market.

According to TQM philosophy,the ________,not the ________,define what quality is.

Managers must work with suppliers to get them to adopt a Total Quality Management system as well as __________ system.

The first step in a successful TQM program is to focus on the customer.

Describe the ways in which the marketing and sales functions of a company can help to create value.

Define process reengineering and how it affects efficiency.

______________ aims at reducing the time required to set up production equipment.

The goal of Six Sigma is to improve a company's quality to only six defects per million.

The gradual improvements and refinements of existing products over time as existing technologies are perfected is known as:

Managers and Managing

The Evolution of Management Thought

Values,attitudes,emotions,and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making,learning,creativity,and Entrepreneurship

The Manager As a Planner and Strategist

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict,politics,and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

It follows that if setup times for complex production equipment can be ,so can setup costs,and efficiency will ;that is,the time that plant and employees spend in actually producing something will __.

Great cost savings can result from inventory turnover and inventory holding costs.

According to TQM philosophy,the ,not the ,define what quality is.