Question 1

In inquisitorial intervention

Accepted Answer

A)  a manager exerts high control over both the process and the decision. 
B)  a manager exerts high control over the decision,but not the process. 
C)  a manager exerts low control over the decision,but high control over the process. 
D)  a manager does not exert control over the decision,and only a small amount of control over the process. 
E)  None of the above describes inquisitorial intervention. 
A)  a manager exerts high control over both the process and the decision. 
B)  a manager exerts high control over the decision,but not the process. 
C)  a manager exerts low control over the decision,but high control over the process. 
D)  a manager does not exert control over the decision,and only a small amount of control over the process. 
E)  None of the above describes inquisitorial intervention. A

Question 2

Third-party intervention should be avoided

Accepted Answer

A)  when passions are high. 
B)  when the parties are at an impasse on the issues. 
C)  when progress is occurring or is likely to occur. 
D)  when the parties are unable to move the process beyond a particular sticking point. 
E)  Third party intervention should be avoided in all of the above situations. 
A)  when passions are high. 
B)  when the parties are at an impasse on the issues. 
C)  when progress is occurring or is likely to occur. 
D)  when the parties are unable to move the process beyond a particular sticking point. 
E)  Third party intervention should be avoided in all of the above situations. C

Question 3

The ____________ form of mediation strategy involves mediator application of rewards and inducements to entice the parties into making concessions and agreements.

Accepted Answer

compensation

Question 4

What is the difference between mediation and process consultation?

Accepted Answer

Mediators are at least somewha

Question 5

The narcotic effect states that as the frequency of arbitration increases,disenchantment with the adequacy and fairness of the process develops and the parties may resort to other means to resolve their disputes.

Accepted Answer

A) True 
 B)False

Question 6

In process consultation,the purpose of the third party's intervention is to encourage the parties to avoid their differences in reaching an acceptable solution.

Accepted Answer

A) True 
 B)False

Question 7

Third-party intervention should be avoided as long as:

Accepted Answer

As long as progress is occurri

Question 8

The compensation form of mediation strategy involves trying to force the parties to reduce their levels of aspiration in the absence of perceived potential for an integrative resolution.

Accepted Answer

A) True 
 B)False

Question 9

The dominant purpose of mediation and process consultation is to

Accepted Answer

A)  enhance the parties' dispute resolution skills. 
B)  encourage the parties to "agree to disagree." 
C)  encourage the parties to surrender control over the outcome of their dispute to the third party's best judgment. 
D)  achieve a satisfactory dispute resolution at any cost. 
E)  None of the above states the dominant purpose of mediation and process consultation. 
A)  enhance the parties' dispute resolution skills. 
B)  encourage the parties to "agree to disagree." 
C)  encourage the parties to surrender control over the outcome of their dispute to the third party's best judgment. 
D)  achieve a satisfactory dispute resolution at any cost. 
E)  None of the above states the dominant purpose of mediation and process consultation.

Question 10

Conflict costs for organizations include:

Accepted Answer

Wasted time and money,emotional damage,d

Question 11

In ____________ arbitration,in which the arbitrator must approve,without amendment,one of the positions presented by the two disputing parties.

Accepted Answer

The answer of In ____________ arbitration,in which the arbitrator must...

Question 12

What is the general process of arbitration?

Accepted Answer

Parties in dispute,after having reached

Question 13

Which of the following is not a benefit of third-party intervention?

Accepted Answer

A)  creating breathing space or a cooling off period 
B)  refocusing on the substantive issues 
C)  salvaging the sunk cost of stalled negotiations 
D)  decreased levels of negotiator satisfaction with and commitment to the conflict resolution process and its outcomes 
E)  All of the above are benefits of third-party intervention. 
A)  creating breathing space or a cooling off period 
B)  refocusing on the substantive issues 
C)  salvaging the sunk cost of stalled negotiations 
D)  decreased levels of negotiator satisfaction with and commitment to the conflict resolution process and its outcomes 
E)  All of the above are benefits of third-party intervention.

Question 14

Conlon and Fasolo suggest that quick interventions tend to produce disputant feelings of lack of control and loss of voice.

Accepted Answer

A) True 
 B)False

Question 15

Research studies show that the problem-solving style of mediation

Accepted Answer

A)  is a more structured,active approach to resolving conflict. 
B)  leads to more frequent and desirable outcomes. 
C)  produces more positive attitudes toward mediation. 
D)  decreases disputant hostility and the damaging effect of difficult conflicts based on intangible issues. 
E)  Research shows that all of the above are results of the problem-solving style of mediation. 
A)  is a more structured,active approach to resolving conflict. 
B)  leads to more frequent and desirable outcomes. 
C)  produces more positive attitudes toward mediation. 
D)  decreases disputant hostility and the damaging effect of difficult conflicts based on intangible issues. 
E)  Research shows that all of the above are results of the problem-solving style of mediation.

Question 16

If intervention becomes advisable,it should be done in a ____________ and ____________ manner.

Accepted Answer

The answer of If intervention becomes advisable,it should be done...

Question 17

Commitment to a given solution and willingness to implement it is significantly less when group members participate in developing that solution than when it is imposed by a single member.

Accepted Answer

A) True 
 B)False

Question 18

As mediators involve the parties in more joint problem solving,disputant hostility,especially with regard to intangible issues,seems to increase.

Accepted Answer

A) True 
 B)False

Question 19

When may mediation be less than effective?

Accepted Answer

A)  when the conflict is intense. 
B)  when they have major differences in their expectations for a settlement. 
C)  when many issues are at stake. 
D)  when the parties disagree on major priorities. 
E)  Mediation tactics may be insufficient in all of the above situations. 
A)  when the conflict is intense. 
B)  when they have major differences in their expectations for a settlement. 
C)  when many issues are at stake. 
D)  when the parties disagree on major priorities. 
E)  Mediation tactics may be insufficient in all of the above situations.

Question 20

What is the problem solving form of mediation strategy?

Accepted Answer

Problem solving takes the form

In inquisitorial intervention

Third-party intervention should be avoided

The ____________ form of mediation strategy involves mediator application of rewards and inducements to entice the parties into making concessions and agreements.

What is the difference between mediation and process consultation?

The narcotic effect states that as the frequency of arbitration increases,disenchantment with the adequacy and fairness of the process develops and the parties may resort to other means to resolve their disputes.

In process consultation,the purpose of the third party's intervention is to encourage the parties to avoid their differences in reaching an acceptable solution.

Third-party intervention should be avoided as long as:

The compensation form of mediation strategy involves trying to force the parties to reduce their levels of aspiration in the absence of perceived potential for an integrative resolution.

The dominant purpose of mediation and process consultation is to

Conflict costs for organizations include:

In ____________ arbitration,in which the arbitrator must approve,without amendment,one of the positions presented by the two disputing parties.

What is the general process of arbitration?

Which of the following is not a benefit of third-party intervention?

Conlon and Fasolo suggest that quick interventions tend to produce disputant feelings of lack of control and loss of voice.

Research studies show that the problem-solving style of mediation

If intervention becomes advisable,it should be done in a and manner.

Commitment to a given solution and willingness to implement it is significantly less when group members participate in developing that solution than when it is imposed by a single member.

As mediators involve the parties in more joint problem solving,disputant hostility,especially with regard to intangible issues,seems to increase.

When may mediation be less than effective?

What is the problem solving form of mediation strategy?

The Nature of Negotiation

Strategy and Tactics of Distributive Bargaining

Strategy and Tactics of Integrative Negotiation

Negotiation: Strategy and Planning

Ethics in Negotiation

Perception, Cognition, and Emotion

Communication

Finding and Using Negotiation Power

Influence

Relationships in Negotiation

Agents, Constituencies, Audiences

Coalitions

Multiple Parties and Teams in Negotiation

Individual Differences I: Gender and Negotiation

Individual Differences II: Personality and Abilities

International and Cross-Cultural Negotiation

Managing Negotiation Impasses

Managing Difficult Negotiations

Best Practices in Negotiations

Filters

Exam 19: Third Party Approaches to Managing Difficult Negotiations

In inquisitorial intervention

Third-party intervention should be avoided

The ____________ form of mediation strategy involves mediator application of rewards and inducements to entice the parties into making concessions and agreements.

What is the difference between mediation and process consultation?

The narcotic effect states that as the frequency of arbitration increases,disenchantment with the adequacy and fairness of the process develops and the parties may resort to other means to resolve their disputes.

In process consultation,the purpose of the third party's intervention is to encourage the parties to avoid their differences in reaching an acceptable solution.

Third-party intervention should be avoided as long as:

The compensation form of mediation strategy involves trying to force the parties to reduce their levels of aspiration in the absence of perceived potential for an integrative resolution.

The dominant purpose of mediation and process consultation is to

Conflict costs for organizations include:

In ____________ arbitration,in which the arbitrator must approve,without amendment,one of the positions presented by the two disputing parties.

What is the general process of arbitration?

Which of the following is not a benefit of third-party intervention?

Conlon and Fasolo suggest that quick interventions tend to produce disputant feelings of lack of control and loss of voice.

Research studies show that the problem-solving style of mediation

If intervention becomes advisable,it should be done in a ____________ and ____________ manner.

Commitment to a given solution and willingness to implement it is significantly less when group members participate in developing that solution than when it is imposed by a single member.

As mediators involve the parties in more joint problem solving,disputant hostility,especially with regard to intangible issues,seems to increase.

When may mediation be less than effective?

What is the problem solving form of mediation strategy?

The Nature of Negotiation

Strategy and Tactics of Distributive Bargaining

Strategy and Tactics of Integrative Negotiation

Negotiation: Strategy and Planning

Ethics in Negotiation

Perception, Cognition, and Emotion

Communication

Finding and Using Negotiation Power

Influence

Relationships in Negotiation

Agents, Constituencies, Audiences

Coalitions

Multiple Parties and Teams in Negotiation

Individual Differences I: Gender and Negotiation

Individual Differences II: Personality and Abilities

International and Cross-Cultural Negotiation

Managing Negotiation Impasses

Managing Difficult Negotiations

Best Practices in Negotiations

Filters

If intervention becomes advisable,it should be done in a and manner.