Exam 3: Perceiving Ourselves and Others in Organizations

Several errors were reported by customers who submitted their film for processing.Jasmine,who owns these stores,discovered that the errors seemed to occur when a particular new employee operated the film-processing machine.The new employee claimed that the machine wasn't working properly,so Jasmine investigated further.She learned that these processing errors did not occur while other people operated the machine.Also,when the new employee worked one day at another store,the same film-processing errors occurred.What perception will Jasmine likely develop from this information?

Comment on the accuracy of the following statement: 'We would work more effectively in organizational settings if we could avoid the process of stereotyping.'

The primacy effect occurs because we have a strong need to quickly make sense of other people.

Primacy and recency effects are two attribution errors.

The easiest way to minimize stereotyping is by preventing the activation of stereotypes in our heads.

Halo effect is more likely to occur when:

Self-reinforcement is a component of:

In behaviour modification,extinction occurs when:

People transfer explicit knowledge when they have to show you how to perform a task because they are unable to describe the information clearly enough.

Which of these occurs when a consequence decreases the frequency or future probability of a behaviour?

Which of the following is the first step in self-fulfilling prophecy?

Mental models are __________ that guide perceptions and behaviour.

In the Johari Window,the ___________ area includes information about you that is known both to you and others.

What attribution error is likely to occur under these conditions and what effect would it have on the performance appraisal results?

According to behaviour modification theory,people learn to anticipate consequences mainly by observing the experiences of other people.

Self-serving bias is the tendency to take credit for our successes and blame others or the situation for our mistakes.

Engaging in self-fulfilling prophecy can improve organizational effectiveness:

Someone who is new to the job and has a low sense of achievement is:

The Johari Window is a training program that teaches employees how to change their personality.

Homogenization and differentiation are two activities in the process of forming and maintaining our social identity.