Question 1

Diversity awareness programs are designed specifically to correct deep-rooted prejudice and intolerance in the workplace.

Accepted Answer

A) True 
 B)False

Question 2

Negative reinforcement occurs when the introduction of a consequence increases or maintains the frequency or future probability of a behaviour.

Accepted Answer

A) True 
 B)False

Question 3

Describe experiential learning and explain what benefits it provides over classroom training.

Accepted Answer

Action learning occurs when employees,us

Question 4

The primacy effect causes interviewers to ignore information presented at the beginning of the interview and to pay more attention to information presented later in the interview.

Accepted Answer

A) True 
 B)False

Question 5

According to the fundamental attribution error:

Accepted Answer

A)  people seldom make attributions about their own behaviour. 
B)  the likelihood of making an error attributing the behaviour of another person increases with your familiarity of that other person. 
C)  we tend to believe that other people have the same beliefs and behaviours that we have. 
D)  we tend to believe the behaviour of other people is caused more by their motivation and ability than by factors beyond their control. 
E)  we tend to believe that colleagues perform their jobs better than we perform our job. 
A)  people seldom make attributions about their own behaviour. 
B)  the likelihood of making an error attributing the behaviour of another person increases with your familiarity of that other person. 
C)  we tend to believe that other people have the same beliefs and behaviours that we have. 
D)  we tend to believe the behaviour of other people is caused more by their motivation and ability than by factors beyond their control. 
E)  we tend to believe that colleagues perform their jobs better than we perform our job.

Question 6

The concept of prejudice is most closely related to:

Accepted Answer

A)  behaviour modification. 
B)  stereotyping. 
C)  Johari Window. 
D)  attribution process. 
E)  social learning theory. 
A)  behaviour modification. 
B)  stereotyping. 
C)  Johari Window. 
D)  attribution process. 
E)  social learning theory.

Question 7

George believes that women have difficulty coping with the stress of executive decisions.Sally is promoted into a senior management position and George soon complains that Sally won't be able to cope with this job.George is exhibiting which of the following perceptual errors?

Accepted Answer

A)  Attribution error 
B)  Stereotyping 
C)  Projection bias 
D)  Halo effect 
E)  Recency effect 
A)  Attribution error 
B)  Stereotyping 
C)  Projection bias 
D)  Halo effect 
E)  Recency effect

Question 8

Which of the following is an example of punishment?

Accepted Answer

A)  The organization takes away some of your pay cheque to cover the cost of a machine that you carelessly broke. 
B)  Your boss doesn't say anything after you have the highest sales of the month. 
C)  Your boss stops complaining about your late arrival at work after you arrive early for several weeks. 
D)  After signing a contract with an important client, the company announces its appreciation of your work. 
E)  The organization takes away some of your pay cheque to cover the cost of a machine that you carelessly broke and your boss stops complaining about your late arrival at work after you arrive early for several weeks. 
A)  The organization takes away some of your pay cheque to cover the cost of a machine that you carelessly broke. 
B)  Your boss doesn't say anything after you have the highest sales of the month. 
C)  Your boss stops complaining about your late arrival at work after you arrive early for several weeks. 
D)  After signing a contract with an important client, the company announces its appreciation of your work. 
E)  The organization takes away some of your pay cheque to cover the cost of a machine that you carelessly broke and your boss stops complaining about your late arrival at work after you arrive early for several weeks.

Question 9

Organizations can encourage positive self-fulfilling prophecy by:

Accepted Answer

A)  training supervisors to ignore new employees who will clearly fail to perform the job well. 
B)  training supervisors and team leaders to increase employee self-confidence. 
C)  developing a culture of support and learning. 
D)  All of the answers are correct. 
E)  training supervisors and team leaders to increase employee self-confidence and developing a culture of support and learning. 
A)  training supervisors to ignore new employees who will clearly fail to perform the job well. 
B)  training supervisors and team leaders to increase employee self-confidence. 
C)  developing a culture of support and learning. 
D)  All of the answers are correct. 
E)  training supervisors and team leaders to increase employee self-confidence and developing a culture of support and learning.

Question 10

People tend to make an internal attribution about someone's behaviour if that person has rarely acted like this either in the past or in other situations.

Accepted Answer

A) True 
 B)False

Question 11

Selective attention occurs after incoming information is organized and interpreted.

Accepted Answer

A) True 
 B)False

Question 12

How might self-serving bias be observed in a corporate annual report?

Accepted Answer

A)  The report would say more about the company's problems and less about its successes. 
B)  The report would emphasise the role of competition, inflationary pressures and other external causes of problems in the organization's performance. 
C)  The report would exclude any bad news about the organization's performance. 
D)  The report would acknowledge that competition, the economy and other external factors should be credited for some of the company's recent success. 
E)  The report would acknowledge some of management's mistakes, but suggest that management in other companies have been making the same mistakes. 
A)  The report would say more about the company's problems and less about its successes. 
B)  The report would emphasise the role of competition, inflationary pressures and other external causes of problems in the organization's performance. 
C)  The report would exclude any bad news about the organization's performance. 
D)  The report would acknowledge that competition, the economy and other external factors should be credited for some of the company's recent success. 
E)  The report would acknowledge some of management's mistakes, but suggest that management in other companies have been making the same mistakes.

Question 13

Social identity theory states that the observer's expectation of others causes the observed person to act in ways consistent with the observer's expectations.

Accepted Answer

A) True 
 B)False

Question 14

The halo effect occurs when one characteristic of a person shapes our general impression of that person which,in turn,biases our perceptions about the other characteristics of that person.

Accepted Answer

A) True 
 B)False

Question 15

When making an internal or external attribution about a person's behaviour,we tend to look at whether the person has acted this way in the past and other situations,and whether other people act similarly in this situation.

Accepted Answer

A) True 
 B)False

Question 16

Big Box Construction Company has received warnings from government safety inspectors that employees at some of its construction sites are not wearing the required safety helmets and noise-protection equipment.The company could lose these contracts if safety practices are not maintained.The company has warned employees that they could be fired if they don't wear the safety gear,but this has had little effect.Describe an A-B-C analysis for this situation and provide two types of behaviour modification interventions that might change employee behaviour in this situation.

Accepted Answer

An A-B-C analysis involves diagnosing th

Question 17

Behavioural modelling and self-reinforcement are components of:

Accepted Answer

A)  behaviour modification. 
B)  tacit knowledge. 
C)  social learning theory. 
D)  the MARS model of individual behaviour and performance. 
E)  organizational citizenship. 
A)  behaviour modification. 
B)  tacit knowledge. 
C)  social learning theory. 
D)  the MARS model of individual behaviour and performance. 
E)  organizational citizenship.

Question 18

Comment on the accuracy of the following statement and explain your answer.
"An organization with a strong learning orientation establishes an environment in which employees are encouraged to attend classes."

Accepted Answer

Students should describe learning orient

Question 19

What perceptual error occurs when a supervisor incorrectly rates an employee at a similar level across all performance dimensions based on an overall impression of that employee?

Accepted Answer

A)  Attribution error 
B)  Stereotyping 
C)  Projection bias 
D)  Halo effect 
E)  Recency effect 
A)  Attribution error 
B)  Stereotyping 
C)  Projection bias 
D)  Halo effect 
E)  Recency effect

Question 20

Continuous reinforcement provides the most rapid learning of the targeted behaviour.

Accepted Answer

A) True 
 B)False

Diversity awareness programs are designed specifically to correct deep-rooted prejudice and intolerance in the workplace.

Negative reinforcement occurs when the introduction of a consequence increases or maintains the frequency or future probability of a behaviour.

Describe experiential learning and explain what benefits it provides over classroom training.

The primacy effect causes interviewers to ignore information presented at the beginning of the interview and to pay more attention to information presented later in the interview.

According to the fundamental attribution error:

The concept of prejudice is most closely related to:

George believes that women have difficulty coping with the stress of executive decisions.Sally is promoted into a senior management position and George soon complains that Sally won't be able to cope with this job.George is exhibiting which of the following perceptual errors?

Which of the following is an example of punishment?

Organizations can encourage positive self-fulfilling prophecy by:

People tend to make an internal attribution about someone's behaviour if that person has rarely acted like this either in the past or in other situations.

Selective attention occurs after incoming information is organized and interpreted.

How might self-serving bias be observed in a corporate annual report?

Social identity theory states that the observer's expectation of others causes the observed person to act in ways consistent with the observer's expectations.

The halo effect occurs when one characteristic of a person shapes our general impression of that person which,in turn,biases our perceptions about the other characteristics of that person.

When making an internal or external attribution about a person's behaviour,we tend to look at whether the person has acted this way in the past and other situations,and whether other people act similarly in this situation.

Behavioural modelling and self-reinforcement are components of:

Comment on the accuracy of the following statement and explain your answer. "An organization with a strong learning orientation establishes an environment in which employees are encouraged to attend classes."

What perceptual error occurs when a supervisor incorrectly rates an employee at a similar level across all performance dimensions based on an overall impression of that employee?

Continuous reinforcement provides the most rapid learning of the targeted behaviour.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 3: Perceiving Ourselves and Others in Organizations

Diversity awareness programs are designed specifically to correct deep-rooted prejudice and intolerance in the workplace.

Negative reinforcement occurs when the introduction of a consequence increases or maintains the frequency or future probability of a behaviour.

Describe experiential learning and explain what benefits it provides over classroom training.

The primacy effect causes interviewers to ignore information presented at the beginning of the interview and to pay more attention to information presented later in the interview.

According to the fundamental attribution error:

The concept of prejudice is most closely related to:

George believes that women have difficulty coping with the stress of executive decisions.Sally is promoted into a senior management position and George soon complains that Sally won't be able to cope with this job.George is exhibiting which of the following perceptual errors?

Which of the following is an example of punishment?

Organizations can encourage positive self-fulfilling prophecy by:

People tend to make an internal attribution about someone's behaviour if that person has rarely acted like this either in the past or in other situations.

Selective attention occurs after incoming information is organized and interpreted.

How might self-serving bias be observed in a corporate annual report?

Social identity theory states that the observer's expectation of others causes the observed person to act in ways consistent with the observer's expectations.

The halo effect occurs when one characteristic of a person shapes our general impression of that person which,in turn,biases our perceptions about the other characteristics of that person.

When making an internal or external attribution about a person's behaviour,we tend to look at whether the person has acted this way in the past and other situations,and whether other people act similarly in this situation.

Behavioural modelling and self-reinforcement are components of:

Comment on the accuracy of the following statement and explain your answer. "An organization with a strong learning orientation establishes an environment in which employees are encouraged to attend classes."

What perceptual error occurs when a supervisor incorrectly rates an employee at a similar level across all performance dimensions based on an overall impression of that employee?

Continuous reinforcement provides the most rapid learning of the targeted behaviour.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters