Question 1

The contact hypothesis states that the more individuals interact with one another,the less they rely on stereotypes to perceive each other.

Accepted Answer

A) True 
 B)False

Question 2

Social identity theory says that:

Accepted Answer

A)  we define ourselves in terms of our membership in certain groups and our differences with people who belong to other groups. 
B)  we tend to believe our own actions are caused by motivation or ability rather than the situation. 
C)  our expectations about another person cause that person to act in a way that is consistent with those expectations. 
D)  we quickly form an opinion of people based on the first information we receive about them. 
E)  our emotions screen out large blocks of information that threaten our beliefs and values. 
A)  we define ourselves in terms of our membership in certain groups and our differences with people who belong to other groups. 
B)  we tend to believe our own actions are caused by motivation or ability rather than the situation. 
C)  our expectations about another person cause that person to act in a way that is consistent with those expectations. 
D)  we quickly form an opinion of people based on the first information we receive about them. 
E)  our emotions screen out large blocks of information that threaten our beliefs and values.

Question 3

Reinforcement,social learning and direct experience are identified as:

Accepted Answer

A)  different elements in the MARS model of individual behaviour and performance. 
B)  different types of perceptions. 
C)  different perspectives of learning. 
D)  different schedules of reinforcement. 
E)  different types of behaviour. 
A)  different elements in the MARS model of individual behaviour and performance. 
B)  different types of perceptions. 
C)  different perspectives of learning. 
D)  different schedules of reinforcement. 
E)  different types of behaviour.

Question 4

Fundamental attribution error refers to the tendency to attribute the behaviour of other people to internal factors more than external factors.

Accepted Answer

A) True 
 B)False

Question 5

Selective attention and environmental stimuli are two components of:

Accepted Answer

A)  attribution theory. 
B)  the perceptual process. 
C)  the Johari Window. 
D)  the 'Big Five' personality dimensions. 
E)  the self-fulfilling prophecy model. 
A)  attribution theory. 
B)  the perceptual process. 
C)  the Johari Window. 
D)  the 'Big Five' personality dimensions. 
E)  the self-fulfilling prophecy model.

Question 6

Which of the following perceptual activities involves making inferences about the causes of a person's actions?

Accepted Answer

A)  Attribution 
B)  Stereotyping 
C)  Projection 
D)  Selective attention 
E)  Self-fulfilling prophecy 
A)  Attribution 
B)  Stereotyping 
C)  Projection 
D)  Selective attention 
E)  Self-fulfilling prophecy

Question 7

In organizational settings,empathy:

Accepted Answer

A)  has both a cognitive and emotional component. 
B)  improves sensitivity to the external causes of another person's behaviour and results. 
C)  can reduce the likelihood of fundamental attribution error. 
D)  All of the answers are correct. 
E)  has both a cognitive and emotional component and improves sensitivity to the external causes of another person's behaviour and results. 
A)  has both a cognitive and emotional component. 
B)  improves sensitivity to the external causes of another person's behaviour and results. 
C)  can reduce the likelihood of fundamental attribution error. 
D)  All of the answers are correct. 
E)  has both a cognitive and emotional component and improves sensitivity to the external causes of another person's behaviour and results.

Question 8

A diversity awareness consultant submits a proposal to a company that wants to reduce stereotyping and prejudice.In the proposal,the consultant claims that his training program teaches employees to avoid the stereotyping process altogether when perceiving the world around them."Our training will prevent the activation of stereotypes and other forms of categorical thinking," claims the consultant's proposal.Discuss the accuracy of this consultant's claim and explain what training programs can do regarding stereotyping.

Accepted Answer

The textbook explains how people CANNOT

Question 9

The more we interact with someone,the more we rely on stereotypes to understand that individual.

Accepted Answer

A) True 
 B)False

Question 10

According to social identity theory,we tend to see unique characteristics in every person who is different from us.

Accepted Answer

A) True 
 B)False

Question 11

Consistency,consensus and distinctiveness are:

Accepted Answer

A)  three elements of behaviour modification. 
B)  three elements of the selective attention process. 
C)  the three rules determining whether to make an internal or external attribution. 
D)  three of the four quadrants in the Johari Window. 
E)  the main causes of self-fulfilling prophecy. 
A)  three elements of behaviour modification. 
B)  three elements of the selective attention process. 
C)  the three rules determining whether to make an internal or external attribution. 
D)  three of the four quadrants in the Johari Window. 
E)  the main causes of self-fulfilling prophecy.

Question 12

Mental models cause us to:

Accepted Answer

A)  perceive events as though people are acting on a theatrical stage. 
B)  select and organize stimuli in ways that are consistent with our broad world views. 
C)  believe the behaviour of others is caused more by their ability or motivation than the situation. 
D)  perceive ourselves as members of several groups that are different from people in other groups. 
E)  change our personality whenever we develop new mental models. 
A)  perceive events as though people are acting on a theatrical stage. 
B)  select and organize stimuli in ways that are consistent with our broad world views. 
C)  believe the behaviour of others is caused more by their ability or motivation than the situation. 
D)  perceive ourselves as members of several groups that are different from people in other groups. 
E)  change our personality whenever we develop new mental models.

Question 13

Suppose that Jamie,your supervisor,makes a fundamental attribution error when evaluating your job performance.Which of the following is most likely to occur?

Accepted Answer

A)  Jamie would tend to give you a lower appraisal rating because she thinks your good performance is due mainly to her effective leadership over you. 
B)  Jamie will tend to rate you high or low on all performance dimensions based mainly on her overall impression of you. 
C)  Jamie would tend to give you a higher appraisal rating because she thinks your performance is due to ability and motivation rather than external conditions (such as helpful colleagues). 
D)  Jamie will likely rate you based on her initial impression of your potential ability. 
E)  Performance evaluation decisions are unaffected by attribution errors. 
A)  Jamie would tend to give you a lower appraisal rating because she thinks your good performance is due mainly to her effective leadership over you. 
B)  Jamie will tend to rate you high or low on all performance dimensions based mainly on her overall impression of you. 
C)  Jamie would tend to give you a higher appraisal rating because she thinks your performance is due to ability and motivation rather than external conditions (such as helpful colleagues). 
D)  Jamie will likely rate you based on her initial impression of your potential ability. 
E)  Performance evaluation decisions are unaffected by attribution errors.

Question 14

Which of the following is a perspective of learning emphasizing the environment rather than human thought as the source of all learning?

Accepted Answer

A)  Social learning theory. 
B)  Experiential learning. 
C)  Action learning. 
D)  Behaviour modification. 
E)  None of the answers apply. 
A)  Social learning theory. 
B)  Experiential learning. 
C)  Action learning. 
D)  Behaviour modification. 
E)  None of the answers apply.

Question 15

In most situations,we should follow desired behaviour with __________ and follow undesirable behaviour with __________.

Accepted Answer

A)  positive reinforcement; extinction 
B)  positive reinforcement; punishment 
C)  extinction; punishment 
D)  punishment; positive reinforcement 
E)  negative reinforcement; positive reinforcement 
A)  positive reinforcement; extinction 
B)  positive reinforcement; punishment 
C)  extinction; punishment 
D)  punishment; positive reinforcement 
E)  negative reinforcement; positive reinforcement

Question 16

According to your text,effective organizational learning involves acquiring,sharing and using knowledge in ways that will improve the survival and success of the organization.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is one of the most popular perspective of organizational effectiveness?

Accepted Answer

A)  Behaviour modification programs 
B)  Classroom learning 
C)  Applying the Johari Window 
D)  Organizational learning 
E)  Action learning 
A)  Behaviour modification programs 
B)  Classroom learning 
C)  Applying the Johari Window 
D)  Organizational learning 
E)  Action learning

Question 18

Experiential learning model is an eight-stage process where people first learn explicit and later tacit knowledge.

Accepted Answer

A) True 
 B)False

Question 19

A British food company reduced absenteeism by giving employees with perfect attendance each month two chances (through a lottery)to win $500.This is an example of:

Accepted Answer

A)  tacit knowledge. 
B)  behaviour modelling. 
C)  social learning. 
D)  a variable ratio schedule of reinforcement. 
E)  behaviour modification and a variable ratio schedule of reinforcement. 
A)  tacit knowledge. 
B)  behaviour modelling. 
C)  social learning. 
D)  a variable ratio schedule of reinforcement. 
E)  behaviour modification and a variable ratio schedule of reinforcement.

Question 20

Experiential learning tends to be most effective in work settings where:

Accepted Answer

A)  mistakes are accepted as part of the learning process. 
B)  employees are encouraged to experiment with new ideas. 
C)  there is a strong learning orientation. 
D)  All of the answers are correct. 
E)  None of the answers apply. 
A)  mistakes are accepted as part of the learning process. 
B)  employees are encouraged to experiment with new ideas. 
C)  there is a strong learning orientation. 
D)  All of the answers are correct. 
E)  None of the answers apply.

The contact hypothesis states that the more individuals interact with one another,the less they rely on stereotypes to perceive each other.

Social identity theory says that:

Reinforcement,social learning and direct experience are identified as:

Fundamental attribution error refers to the tendency to attribute the behaviour of other people to internal factors more than external factors.

Selective attention and environmental stimuli are two components of:

Which of the following perceptual activities involves making inferences about the causes of a person's actions?

In organizational settings,empathy:

The more we interact with someone,the more we rely on stereotypes to understand that individual.

According to social identity theory,we tend to see unique characteristics in every person who is different from us.

Consistency,consensus and distinctiveness are:

Mental models cause us to:

Suppose that Jamie,your supervisor,makes a fundamental attribution error when evaluating your job performance.Which of the following is most likely to occur?

Which of the following is a perspective of learning emphasizing the environment rather than human thought as the source of all learning?

In most situations,we should follow desired behaviour with and follow undesirable behaviour with .

According to your text,effective organizational learning involves acquiring,sharing and using knowledge in ways that will improve the survival and success of the organization.

Which of the following is one of the most popular perspective of organizational effectiveness?

Experiential learning model is an eight-stage process where people first learn explicit and later tacit knowledge.

A British food company reduced absenteeism by giving employees with perfect attendance each month two chances (through a lottery)to win $500.This is an example of:

Experiential learning tends to be most effective in work settings where:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 3: Perceiving Ourselves and Others in Organizations

The contact hypothesis states that the more individuals interact with one another,the less they rely on stereotypes to perceive each other.

Social identity theory says that:

Reinforcement,social learning and direct experience are identified as:

Fundamental attribution error refers to the tendency to attribute the behaviour of other people to internal factors more than external factors.

Selective attention and environmental stimuli are two components of:

Which of the following perceptual activities involves making inferences about the causes of a person's actions?

In organizational settings,empathy:

The more we interact with someone,the more we rely on stereotypes to understand that individual.

According to social identity theory,we tend to see unique characteristics in every person who is different from us.

Consistency,consensus and distinctiveness are:

Mental models cause us to:

Suppose that Jamie,your supervisor,makes a fundamental attribution error when evaluating your job performance.Which of the following is most likely to occur?

Which of the following is a perspective of learning emphasizing the environment rather than human thought as the source of all learning?

In most situations,we should follow desired behaviour with __________ and follow undesirable behaviour with __________.

According to your text,effective organizational learning involves acquiring,sharing and using knowledge in ways that will improve the survival and success of the organization.

Which of the following is one of the most popular perspective of organizational effectiveness?

Experiential learning model is an eight-stage process where people first learn explicit and later tacit knowledge.

A British food company reduced absenteeism by giving employees with perfect attendance each month two chances (through a lottery)to win $500.This is an example of:

Experiential learning tends to be most effective in work settings where:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

In most situations,we should follow desired behaviour with and follow undesirable behaviour with .