Question 1

Learning influences our motivation,role perceptions and ability.

Accepted Answer

A) True 
 B)False

Question 2

Tacit knowledge is mainly learned through observation and experience.

Accepted Answer

A) True 
 B)False

Question 3

Research has concluded that punishment and negative reinforcement should never be used in organizational settings.

Accepted Answer

A) True 
 B)False

Question 4

Friendly Cafe is a chain of coffee shops located throughout Canada.The company president wants your management-consulting firm to use behavioural modelling to improve customer service skills among servers.Give two explanations why behavioural modelling may be an effective learning strategy in this situation and identify two important characteristics of the behaviour model.

Accepted Answer

According to social learning theory,empl

Question 5

Prejudice and discrimination are most closely tied to which of these concepts?

Accepted Answer

A)  Halo effect 
B)  Locus of control 
C)  Attribution theory 
D)  Self-fulfilling prophecy 
E)  Stereotyping 
A)  Halo effect 
B)  Locus of control 
C)  Attribution theory 
D)  Self-fulfilling prophecy 
E)  Stereotyping

Question 6

One problem with experiential learning is that it captures explicit knowledge,but overlooks tacit knowledge.

Accepted Answer

A) True 
 B)False

Question 7

Our likelihood of noticing a person or object depends on its:

Accepted Answer

A)  novelty. 
B)  intensity. 
C)  motion. 
D)  size. 
E)  All of the answers are correct. 
A)  novelty. 
B)  intensity. 
C)  motion. 
D)  size. 
E)  All of the answers are correct.

Question 8

Social identity theory states that we define ourselves in terms of our differences with people who belong to other social categories.

Accepted Answer

A) True 
 B)False

Question 9

In the Johari Window,disclosure of information to colleagues results in:

Accepted Answer

A)  increasing our open area by reducing our blind area. 
B)  increasing our unknown area by reducing our hidden area. 
C)  decreasing our open area by increasing our amount of feedback. 
D)  increasing our open area by reducing our closed area. 
E)  increasing our open area by reducing our hidden area. 
A)  increasing our open area by reducing our blind area. 
B)  increasing our unknown area by reducing our hidden area. 
C)  decreasing our open area by increasing our amount of feedback. 
D)  increasing our open area by reducing our closed area. 
E)  increasing our open area by reducing our hidden area.

Question 10

People who learn to empathize with others are less likely to engage in attribution errors.

Accepted Answer

A) True 
 B)False

Question 11

Our emotions influence what we recognize or screen out.

Accepted Answer

A) True 
 B)False

Question 12

The three steps in stereotyping,in order,are: (a)identify negative information,(b)behave in ways consistent with previous expectations and (c)watch the employee form a positive or negative opinion of you.

Accepted Answer

A) True 
 B)False

Question 13

In behaviour modification,antecedents refer to environmental cues,informing employees that certain behaviours will have particular consequences.

Accepted Answer

A) True 
 B)False

Question 14

Which process involves deciding whether an observed behaviour or event is largely caused by internal or external factors?

Accepted Answer

A)  Attribution 
B)  Social identity 
C)  Selective attention 
D)  Personality 
E)  Self-fulfilling prophecy 
A)  Attribution 
B)  Social identity 
C)  Selective attention 
D)  Personality 
E)  Self-fulfilling prophecy

Question 15

Which of the following is an advantage of behavioural modelling?

Accepted Answer

A)  Behavioural modelling helps employees to acquire tacit knowledge and skills from others. 
B)  Behavioural modelling often transmits information more efficiently than through documentation. 
C)  Behavioural modelling tends to increase the observer's belief that he or she can perform the task. 
D)  All of the answers are correct. 
E)  Behavioural modelling has none of these advantages. 
A)  Behavioural modelling helps employees to acquire tacit knowledge and skills from others. 
B)  Behavioural modelling often transmits information more efficiently than through documentation. 
C)  Behavioural modelling tends to increase the observer's belief that he or she can perform the task. 
D)  All of the answers are correct. 
E)  Behavioural modelling has none of these advantages.

Question 16

Diversity awareness training:

Accepted Answer

A)  communicates the benefits of diversity in the workplace. 
B)  gives employees more accurate information about people from different backgrounds. 
C)  helps employees to become more aware of their stereotyping biases. 
D)  All of the answers are correct. 
E)  communicates the benefits of diversity in the workplace and gives employees more accurate information about people from different backgrounds. 
A)  communicates the benefits of diversity in the workplace. 
B)  gives employees more accurate information about people from different backgrounds. 
C)  helps employees to become more aware of their stereotyping biases. 
D)  All of the answers are correct. 
E)  communicates the benefits of diversity in the workplace and gives employees more accurate information about people from different backgrounds.

Question 17

After discovering the cause of a computer network problem,Jessie rewards herself by taking a coffee break.Jessie's action of taking a break is an example of:

Accepted Answer

A)  poor performance. 
B)  learning through experience. 
C)  self-reinforcement. 
D)  behaviour modification. 
E)  learning through feedback. 
A)  poor performance. 
B)  learning through experience. 
C)  self-reinforcement. 
D)  behaviour modification. 
E)  learning through feedback.

Question 18

Employees can break out of their existing mental models by working with colleagues from diverse backgrounds who bring different mental models to the workplace.

Accepted Answer

A) True 
 B)False

Question 19

___________ occurs when our general impression of a person,usually based on one prominent characteristic,colors our perception of other characteristics of that person.

Accepted Answer

A)  Projection bias 
B)  Halo effect 
C)  Selective attention 
D)  Self-serving bias 
E)  Stereotyping 
A)  Projection bias 
B)  Halo effect 
C)  Selective attention 
D)  Self-serving bias 
E)  Stereotyping

Question 20

The only way to know whether an employee has learned something is if there is a relatively permanent change in the employee's behaviour.

Accepted Answer

A) True 
 B)False

Learning influences our motivation,role perceptions and ability.

Tacit knowledge is mainly learned through observation and experience.

Research has concluded that punishment and negative reinforcement should never be used in organizational settings.

Prejudice and discrimination are most closely tied to which of these concepts?

One problem with experiential learning is that it captures explicit knowledge,but overlooks tacit knowledge.

Our likelihood of noticing a person or object depends on its:

Social identity theory states that we define ourselves in terms of our differences with people who belong to other social categories.

In the Johari Window,disclosure of information to colleagues results in:

People who learn to empathize with others are less likely to engage in attribution errors.

Our emotions influence what we recognize or screen out.

The three steps in stereotyping,in order,are: (a)identify negative information,(b)behave in ways consistent with previous expectations and (c)watch the employee form a positive or negative opinion of you.

In behaviour modification,antecedents refer to environmental cues,informing employees that certain behaviours will have particular consequences.

Which process involves deciding whether an observed behaviour or event is largely caused by internal or external factors?

Which of the following is an advantage of behavioural modelling?

Diversity awareness training:

After discovering the cause of a computer network problem,Jessie rewards herself by taking a coffee break.Jessie's action of taking a break is an example of:

Employees can break out of their existing mental models by working with colleagues from diverse backgrounds who bring different mental models to the workplace.

___________ occurs when our general impression of a person,usually based on one prominent characteristic,colors our perception of other characteristics of that person.

The only way to know whether an employee has learned something is if there is a relatively permanent change in the employee's behaviour.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 3: Perceiving Ourselves and Others in Organizations

Learning influences our motivation,role perceptions and ability.

Tacit knowledge is mainly learned through observation and experience.

Research has concluded that punishment and negative reinforcement should never be used in organizational settings.

Prejudice and discrimination are most closely tied to which of these concepts?

One problem with experiential learning is that it captures explicit knowledge,but overlooks tacit knowledge.

Our likelihood of noticing a person or object depends on its:

Social identity theory states that we define ourselves in terms of our differences with people who belong to other social categories.

In the Johari Window,disclosure of information to colleagues results in:

People who learn to empathize with others are less likely to engage in attribution errors.

Our emotions influence what we recognize or screen out.

The three steps in stereotyping,in order,are: (a)identify negative information,(b)behave in ways consistent with previous expectations and (c)watch the employee form a positive or negative opinion of you.

In behaviour modification,antecedents refer to environmental cues,informing employees that certain behaviours will have particular consequences.

Which process involves deciding whether an observed behaviour or event is largely caused by internal or external factors?

Which of the following is an advantage of behavioural modelling?

Diversity awareness training:

After discovering the cause of a computer network problem,Jessie rewards herself by taking a coffee break.Jessie's action of taking a break is an example of:

Employees can break out of their existing mental models by working with colleagues from diverse backgrounds who bring different mental models to the workplace.

___________ occurs when our general impression of a person,usually based on one prominent characteristic,colors our perception of other characteristics of that person.

The only way to know whether an employee has learned something is if there is a relatively permanent change in the employee's behaviour.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters