Question 1

A stable process is one that has had all its variation removed through quality improvement efforts on the part of the organization.

Accepted Answer

A) True 
 B)False

Question 2

A tire company is interested in monitoring the process that produced tread thickness on its tires.Every hour 4 tires are selected from production and the tread thickness is measured.Data for the past 25 days is shown as follows:   a.What type of control chart would you recommend be used in this case?
b.Compute the upper and lower control limits for these data.

Accepted Answer

a.The appropriate statistical process co

Question 3

Which of the following would Deming most likely have NOT agreed with?

Accepted Answer

A) Development of sophisticated inspection systems to assure quality 
B) Provide job-specific training 
C) Create an atmosphere where employees are not afraid to admit that they have made a mistake. 
D) Eliminate quotas 
A) Development of sophisticated inspection systems to assure quality 
B) Provide job-specific training 
C) Create an atmosphere where employees are not afraid to admit that they have made a mistake. 
D) Eliminate quotas

Question 4

The six most common sources of variation are people,machines,materials,methods,measurement,and environment.

Accepted Answer

A) True 
 B)False

Question 5

The statistical process control (SPC)chart is one of the most important tools for identifying important issues to improve quality.

Accepted Answer

A) True 
 B)False

Question 6

One of the roles of managers who are overseeing the statistical process control analysis is to set the control limits at the desired levels prior to collecting data from the process.

Accepted Answer

A) True 
 B)False

Question 7

Referring to the SPC chart signals that a process is out of control,what type of problem does each signal indicate? List the signals.

Accepted Answer

The signals that something has changed a

Question 8

Which one of the following is not a source of variation?

Accepted Answer

A) People 
B) Measurement 
C) Materials 
D) Control 
A) People 
B) Measurement 
C) Materials 
D) Control

Question 9

The x-bar chart is based on the principles of which distribution?

Accepted Answer

A) t-distribution 
B) Chi square distribution 
C) F distribution 
D) Normal distribution 
A) t-distribution 
B) Chi square distribution 
C) F distribution 
D) Normal distribution

Question 10

A company that fills soft drinks into bottles has established an   -chart and an R-chart to monitor the average fill level in the bottles.To do this,the company has taken a series of samples of size n = 4 bottles.The overall average fill is 12.03 ounces.The average range for the subgroups has been .06 ounces.Suppose,after developing the control chart,a subgroup of size 4 yields a sample mean of 12.09 ounces and a range of .08,which of the following statements is true?

Accepted Answer

A) The process is in control on both the   -chart and the R-chart. 
B) The process is out of control on the R-chart but in control on the   -chart. 
C) The process is out of control on the   -chart but in control on the R-chart. 
D) The process is out of control on both the   -chart and the R-chart. 
A) The process is in control on both the   -chart and the R-chart. 
B) The process is out of control on the R-chart but in control on the   -chart. 
C) The process is out of control on the   -chart but in control on the R-chart. 
D) The process is out of control on both the   -chart and the R-chart.

Question 11

Total Quality Management and Kaizen are consistent concepts.

Accepted Answer

A) True 
 B)False

Question 12

A key part of the problem-solving process discussed in this chapter is the need to form a team.

Accepted Answer

A) True 
 B)False

Question 13

A plywood manufacturer is interested in monitoring the thickness of the plywood.Which of the following would be most useful for doing this?

Accepted Answer

A) p-charts 
B) c-charts 
C)    -charts 
D) Histograms 
A) p-charts 
B) c-charts 
C)    -charts 
D) Histograms

Question 14

The Deming Cycle is one of the "Basic 7 Tools" for quality and process improvement.

Accepted Answer

A) True 
 B)False

Question 15

Brainstorming is a good way to determine the correct solution to a quality improvement problem.

Accepted Answer

A) True 
 B)False

Question 16

The control limits in a control chart can be interpreted to mean:

Accepted Answer

A) any value falling outside the limits is a defect and the product should be discarded. 
B) the range of virtually all special cause variation. 
C) any value falling within the limits means the product is high quality. 
D) the range of virtually all common cause variation. 
A) any value falling outside the limits is a defect and the product should be discarded. 
B) the range of virtually all special cause variation. 
C) any value falling within the limits means the product is high quality. 
D) the range of virtually all common cause variation.

Question 17

Which of the following in not an out of control signal for an x-bar chart?

Accepted Answer

A) One or more points outside the control limits 
B) Seven or more consecutive points that all fall on the same side of the center line 
C) Six or more consecutive points moving in the same direction (an upward or downward trend) 
D) Fourteen points in a row,alternating up and down 
A) One or more points outside the control limits 
B) Seven or more consecutive points that all fall on the same side of the center line 
C) Six or more consecutive points moving in the same direction (an upward or downward trend) 
D) Fourteen points in a row,alternating up and down

Question 18

Deming believed that the management tool called management by objectives was not useful and should be eliminated.

Accepted Answer

A) True 
 B)False

Question 19

The fishbone diagram technique was developed by Deming.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is not considered one the basic 7 tools of quality?

Accepted Answer

A) Pareto charts 
B) Fishbone charts 
C) Brainstorming 
D) Scatter plots 
A) Pareto charts 
B) Fishbone charts 
C) Brainstorming 
D) Scatter plots

A stable process is one that has had all its variation removed through quality improvement efforts on the part of the organization.

Which of the following would Deming most likely have NOT agreed with?

The six most common sources of variation are people,machines,materials,methods,measurement,and environment.

The statistical process control (SPC)chart is one of the most important tools for identifying important issues to improve quality.

One of the roles of managers who are overseeing the statistical process control analysis is to set the control limits at the desired levels prior to collecting data from the process.

Referring to the SPC chart signals that a process is out of control,what type of problem does each signal indicate? List the signals.

Which one of the following is not a source of variation?

The x-bar chart is based on the principles of which distribution?

Total Quality Management and Kaizen are consistent concepts.

A key part of the problem-solving process discussed in this chapter is the need to form a team.

A plywood manufacturer is interested in monitoring the thickness of the plywood.Which of the following would be most useful for doing this?

The Deming Cycle is one of the "Basic 7 Tools" for quality and process improvement.

Brainstorming is a good way to determine the correct solution to a quality improvement problem.

The control limits in a control chart can be interpreted to mean:

Which of the following in not an out of control signal for an x-bar chart?

Deming believed that the management tool called management by objectives was not useful and should be eliminated.

The fishbone diagram technique was developed by Deming.

Which of the following is not considered one the basic 7 tools of quality?

The Where, why, and How of Data Collection

Graphs,charts and Tablesdescribing Your Data

Describing Data Using Numerical Measures

Using Probability and Probability Distributions

Discrete Probability Distributions

Introduction to Continuous Probability Distributions

Introduction to Sampling Distributions

Estimating Single Population Parameters

Introduction to Hypothesis Testing

Estimation and Hypothesis Testing for Two Population Parameters

Hypothesis Tests and Estimation for Population Variances

Analysis of Variance

Goodness-Of-Fit Tests and Contingency Analysis

Introduction to Linear Regression and Correlation Analysis

Multiple Regression Analysis and Model Building

Analyzing and Forecasting Time-Series Data

Introduction to Nonparametric Statistics

Introduction to Decision Analysis

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Exam 18: Introduction to Quality and Statistical Process Control

A stable process is one that has had all its variation removed through quality improvement efforts on the part of the organization.

Which of the following would Deming most likely have NOT agreed with?

The six most common sources of variation are people,machines,materials,methods,measurement,and environment.

The statistical process control (SPC)chart is one of the most important tools for identifying important issues to improve quality.

One of the roles of managers who are overseeing the statistical process control analysis is to set the control limits at the desired levels prior to collecting data from the process.

Referring to the SPC chart signals that a process is out of control,what type of problem does each signal indicate? List the signals.

Which one of the following is not a source of variation?

The x-bar chart is based on the principles of which distribution?

Total Quality Management and Kaizen are consistent concepts.

A key part of the problem-solving process discussed in this chapter is the need to form a team.

A plywood manufacturer is interested in monitoring the thickness of the plywood.Which of the following would be most useful for doing this?

The Deming Cycle is one of the "Basic 7 Tools" for quality and process improvement.

Brainstorming is a good way to determine the correct solution to a quality improvement problem.

The control limits in a control chart can be interpreted to mean:

Which of the following in not an out of control signal for an x-bar chart?

Deming believed that the management tool called management by objectives was not useful and should be eliminated.

The fishbone diagram technique was developed by Deming.

Which of the following is not considered one the basic 7 tools of quality?

The Where, why, and How of Data Collection

Graphs,charts and Tablesdescribing Your Data

Describing Data Using Numerical Measures

Using Probability and Probability Distributions

Discrete Probability Distributions

Introduction to Continuous Probability Distributions

Introduction to Sampling Distributions

Estimating Single Population Parameters

Introduction to Hypothesis Testing

Estimation and Hypothesis Testing for Two Population Parameters

Hypothesis Tests and Estimation for Population Variances

Analysis of Variance

Goodness-Of-Fit Tests and Contingency Analysis

Introduction to Linear Regression and Correlation Analysis

Multiple Regression Analysis and Model Building

Analyzing and Forecasting Time-Series Data

Introduction to Nonparametric Statistics

Introduction to Decision Analysis

Filters