Question 1

Which of the following dimensions is not an example of an external or secondary dimension on the diversity wheel?

Accepted Answer

A) religion 
B) income 
C) geographic location 
D) seniority 
E) personal habits 
A) religion 
B) income 
C) geographic location 
D) seniority 
E) personal habits

Question 2

______ occurs when we form an impression of an individual based on a single trait.

Accepted Answer

A) The recency effect 
B) A self-fulfilling prophecy 
C) Fundamental attribution error 
D) Self-serving bias 
E) The halo effect 
A) The recency effect 
B) A self-fulfilling prophecy 
C) Fundamental attribution error 
D) Self-serving bias 
E) The halo effect

Question 3

A person's overall satisfaction with work depends on how he or she feels about several components.Which of the following is not one of these components?

Accepted Answer

A) life outside of work 
B) pay 
C) promotions 
D) coworkers 
E) supervision 
A) life outside of work 
B) pay 
C) promotions 
D) coworkers 
E) supervision

Question 4

Organizational dimensions,the outer layer of the diversity wheel,include all of the following except

Accepted Answer

A) management status. 
B) union affiliation. 
C) seniority. 
D) work location. 
E) ethnicity. 
A) management status. 
B) union affiliation. 
C) seniority. 
D) work location. 
E) ethnicity.

Question 5

Which of the following is not a trait of emotional intelligence?

Accepted Answer

A) self-awareness 
B) self-sufficiency 
C) relationship management 
D) social awareness 
E) self-management 
A) self-awareness 
B) self-sufficiency 
C) relationship management 
D) social awareness 
E) self-management

Question 6

"Joe drinks too much because he has no willpower;but I need a few drinks after work because I'm under a lot of pressure" is an example of an attribution statement.

Accepted Answer

A) True 
 B)False

Question 7

An example of _______ would be when a manager expects employees to perform badly,they probably will,and when the manger expects them to perform well,they probably will.

Accepted Answer

A) a self-fulfilling prophecy,or the Pygmalion effect, 
B) the recency effect 
C) self-serving bias 
D) stereotyping 
E) employee engagement 
A) a self-fulfilling prophecy,or the Pygmalion effect, 
B) the recency effect 
C) self-serving bias 
D) stereotyping 
E) employee engagement

Question 8

______ is the personality dimension that describes how intellectual,imaginative,curious,and broad-minded a person is.

Accepted Answer

A) Inquisitiveness 
B) Openness to experience 
C) Emotional stability 
D) Extroversion 
E) Inventiveness 
A) Inquisitiveness 
B) Openness to experience 
C) Emotional stability 
D) Extroversion 
E) Inventiveness

Question 9

Julio really enjoys mingling at work functions,both to network for new contacts and simply to share stories with other interesting people.Julio probably scores high in

Accepted Answer

A) emotional stability. 
B) conscientiousness. 
C) agreeableness. 
D) extroversion. 
E) openness to experience. 
A) emotional stability. 
B) conscientiousness. 
C) agreeableness. 
D) extroversion. 
E) openness to experience.

Question 10

______ is the tendency to remember recent information better than earlier information.

Accepted Answer

A) Stereotyping 
B) Self-serving bias 
C) Fundamental attribution bias 
D) Selective perception 
E) The recency effect 
A) Stereotyping 
B) Self-serving bias 
C) Fundamental attribution bias 
D) Selective perception 
E) The recency effect

Question 11

Employees at KarKare,Inc. ,believe that the company is fair to all employees,regardless of their age,gender,race,ethnicity,sexual orientation,or disability.It is accurate to say that KarKare has a positive

Accepted Answer

A) ethnocentric culture. 
B) diversity climate. 
C) role conflict. 
D) employee assistance program. 
E) transgender population. 
A) ethnocentric culture. 
B) diversity climate. 
C) role conflict. 
D) employee assistance program. 
E) transgender population.

Question 12

The statement "Drew is slow to return phone calls" reflects the ______ component of an attitude.

Accepted Answer

A) behavioral 
B) decisional 
C) perceptual 
D) affective 
E) cognitive 
A) behavioral 
B) decisional 
C) perceptual 
D) affective 
E) cognitive

Question 13

List four key workplace behaviors that managers must address,so that employees can be influenced to do their best work.

Accepted Answer

Four key types of workplace behavior tha

Question 14

After a recent exam,students earning Ds blamed factors such as bad luck,unclear lectures,and unfair testing for their poor performance.These students are engaged in self-serving bias.

Accepted Answer

A) True 
 B)False

Question 15

The statement "I won't give Roberto such a tight deadline again" reflects the ______ component of an attitude.

Accepted Answer

A) affective 
B) decisional 
C) cognitive 
D) behavioral or intentional 
E) factual 
A) affective 
B) decisional 
C) cognitive 
D) behavioral or intentional 
E) factual

Question 16

Those high in this emotional intelligence trait tend to be empathetic.

Accepted Answer

A) social awareness 
B) self-awareness 
C) self-efficacy 
D) self-management 
E) relationship management 
A) social awareness 
B) self-awareness 
C) self-efficacy 
D) self-management 
E) relationship management

Question 17

Because people are uncomfortable with inconsistency between their attitudes and behaviors,they will seek to reduce

Accepted Answer

A) group behavior. 
B) fundamental attribution. 
C) cognitive dissonance. 
D) causal attribution. 
E) a self-serving bias. 
A) group behavior. 
B) fundamental attribution. 
C) cognitive dissonance. 
D) causal attribution. 
E) a self-serving bias.

Question 18

Integrity tests are ineffective because dishonest people are able to fake conscientiousness,even on a paper-and-pencil test.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is not a step in the perceptual process?

Accepted Answer

A) causal attribution 
B) retrieving from memory to make judgments and decisions 
C) selective attention 
D) interpretation and evaluation 
E) storing in memory 
A) causal attribution 
B) retrieving from memory to make judgments and decisions 
C) selective attention 
D) interpretation and evaluation 
E) storing in memory

Question 20

Roberto finds his job description and the criteria for promotion vague,an example of role ambiguity.

Accepted Answer

A) True 
 B)False

Which of the following dimensions is not an example of an external or secondary dimension on the diversity wheel?

______ occurs when we form an impression of an individual based on a single trait.

A person's overall satisfaction with work depends on how he or she feels about several components.Which of the following is not one of these components?

Organizational dimensions,the outer layer of the diversity wheel,include all of the following except

Which of the following is not a trait of emotional intelligence?

"Joe drinks too much because he has no willpower;but I need a few drinks after work because I'm under a lot of pressure" is an example of an attribution statement.

An example of _______ would be when a manager expects employees to perform badly,they probably will,and when the manger expects them to perform well,they probably will.

______ is the personality dimension that describes how intellectual,imaginative,curious,and broad-minded a person is.

Julio really enjoys mingling at work functions,both to network for new contacts and simply to share stories with other interesting people.Julio probably scores high in

______ is the tendency to remember recent information better than earlier information.

Employees at KarKare,Inc. ,believe that the company is fair to all employees,regardless of their age,gender,race,ethnicity,sexual orientation,or disability.It is accurate to say that KarKare has a positive

The statement "Drew is slow to return phone calls" reflects the ______ component of an attitude.

List four key workplace behaviors that managers must address,so that employees can be influenced to do their best work.

After a recent exam,students earning Ds blamed factors such as bad luck,unclear lectures,and unfair testing for their poor performance.These students are engaged in self-serving bias.

The statement "I won't give Roberto such a tight deadline again" reflects the ______ component of an attitude.

Those high in this emotional intelligence trait tend to be empathetic.

Because people are uncomfortable with inconsistency between their attitudes and behaviors,they will seek to reduce

Integrity tests are ineffective because dishonest people are able to fake conscientiousness,even on a paper-and-pencil test.

Which of the following is not a step in the perceptual process?

Roberto finds his job description and the criteria for promotion vague,an example of role ambiguity.

The Exceptional Manager: What You Do How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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Exam 11: Managing Individual Differences and Behavior: Supervising People As People

Which of the following dimensions is not an example of an external or secondary dimension on the diversity wheel?

______ occurs when we form an impression of an individual based on a single trait.

A person's overall satisfaction with work depends on how he or she feels about several components.Which of the following is not one of these components?

Organizational dimensions,the outer layer of the diversity wheel,include all of the following except

Which of the following is not a trait of emotional intelligence?

"Joe drinks too much because he has no willpower;but I need a few drinks after work because I'm under a lot of pressure" is an example of an attribution statement.

An example of _______ would be when a manager expects employees to perform badly,they probably will,and when the manger expects them to perform well,they probably will.

______ is the personality dimension that describes how intellectual,imaginative,curious,and broad-minded a person is.

Julio really enjoys mingling at work functions,both to network for new contacts and simply to share stories with other interesting people.Julio probably scores high in

______ is the tendency to remember recent information better than earlier information.

Employees at KarKare,Inc. ,believe that the company is fair to all employees,regardless of their age,gender,race,ethnicity,sexual orientation,or disability.It is accurate to say that KarKare has a positive

The statement "Drew is slow to return phone calls" reflects the ______ component of an attitude.

List four key workplace behaviors that managers must address,so that employees can be influenced to do their best work.

After a recent exam,students earning Ds blamed factors such as bad luck,unclear lectures,and unfair testing for their poor performance.These students are engaged in self-serving bias.

The statement "I won't give Roberto such a tight deadline again" reflects the ______ component of an attitude.

Those high in this emotional intelligence trait tend to be empathetic.

Because people are uncomfortable with inconsistency between their attitudes and behaviors,they will seek to reduce

Integrity tests are ineffective because dishonest people are able to fake conscientiousness,even on a paper-and-pencil test.

Which of the following is not a step in the perceptual process?

Roberto finds his job description and the criteria for promotion vague,an example of role ambiguity.

The Exceptional Manager: What You Do How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters