Question 1

When others' expectations exceed one's ability,______ occurs.

Accepted Answer

A) burnout 
B) learned helplessness 
C) role overload 
D) role conflict 
E) role ambiguity 
A) burnout 
B) learned helplessness 
C) role overload 
D) role conflict 
E) role ambiguity

Question 2

This question has two parts;be sure to answer both.First,define employee engagement and explain why it is important to managers.Second,assume you are the manager of a local McDonald's restaurant.Describe what you would do to increase the level of employee engagement among your employees.

Accepted Answer

Employee engagement is defined as an ind

Question 3

The glass ceiling is a concept that applies to women,but not to minorities.

Accepted Answer

A) True 
 B)False

Question 4

Employees with a(n)______ locus of control will probably resist close managerial supervision and should probably be placed in jobs requiring high initiative and lower compliance.

Accepted Answer

A) high 
B) low 
C) external 
D) absent 
E) internal 
A) high 
B) low 
C) external 
D) absent 
E) internal

Question 5

People high in ______ are responsive to others' social and interpersonal cues.

Accepted Answer

A) self-esteem 
B) external locus of control 
C) emotional intelligence 
D) self-efficacy 
E) agreeableness 
A) self-esteem 
B) external locus of control 
C) emotional intelligence 
D) self-efficacy 
E) agreeableness

Question 6

You have important clients in town who want to have dinner with you,but your mother has a plumbing leak and has asked you to come over and shut off the water until she can get it fixed tomorrow.You are experiencing

Accepted Answer

A) role ambiguity. 
B) burnout. 
C) learned helplessness. 
D) role conflict. 
E) role overload. 
A) role ambiguity. 
B) burnout. 
C) learned helplessness. 
D) role conflict. 
E) role overload.

Question 7

_____________ is the process of interpreting and understanding one's environment.

Accepted Answer

A) Self-awareness 
B) Self-management 
C) Perception 
D) Self-monitoring 
E) Openness to experience 
A) Self-awareness 
B) Self-management 
C) Perception 
D) Self-monitoring 
E) Openness to experience

Question 8

This question contains two parts;be sure to answer both.First,list three work-related attitudes to which managers need to be alert.Next,imagine that you manage the customer-service department at a large chain retail store,such as The Home Depot.What policies or procedures might you use to keep employees' attitudes positive in each of the three areas?

Accepted Answer

Managers need to be alert to work-relate

Question 9

Ted was hiring a new financial analyst,and he had several good candidates.He was leaning toward hiring Akiko,a Japanese American woman,because he thinks Asians are better at math.Ted is exhibiting which distortion in perception?

Accepted Answer

A) racism 
B) recency effect 
C) stereotyping 
D) Pygmalion effect 
E) self-serving bias 
A) racism 
B) recency effect 
C) stereotyping 
D) Pygmalion effect 
E) self-serving bias

Question 10

Is there any way to raise emotional intelligence,and if so,how? Suggest some ways you might improve your own emotional intelligence.

Accepted Answer

Although parts of EI represent stable tr

Question 11

Investors who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return are experiencing

Accepted Answer

A) an ethical dilemma. 
B) ethnocentrism. 
C) the recency effect. 
D) reverse discrimination. 
E) self-serving bias. 
A) an ethical dilemma. 
B) ethnocentrism. 
C) the recency effect. 
D) reverse discrimination. 
E) self-serving bias.

Question 12

Personality test data should be supplemented with information from reference checks,personal interviews,ability tests,and job performance records when hiring.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is not a suggested strategy for reducing unhealthy stressors in organizations?

Accepted Answer

A) provide employee assistance programs 
B) recommend a holistic wellness approach 
C) make jobs interesting 
D) develop a more formal structure with close,authoritative supervision 
E) make career counseling available 
A) provide employee assistance programs 
B) recommend a holistic wellness approach 
C) make jobs interesting 
D) develop a more formal structure with close,authoritative supervision 
E) make career counseling available

Question 14

A server expects a group of poorly dressed customers to be stingy tippers and gives them poor service,so he gets the result that he expects,a very small tip.This is an example of

Accepted Answer

A) the halo effect. 
B) selective perception error. 
C) fundamental attribution bias. 
D) self-serving bias. 
E) a self-fulfilling prophecy. 
A) the halo effect. 
B) selective perception error. 
C) fundamental attribution bias. 
D) self-serving bias. 
E) a self-fulfilling prophecy.

Question 15

_______________ is the ability to control your emotions and act with honesty and integrity in reliable and adaptable ways.

Accepted Answer

A) Self-awareness 
B) Situational awareness 
C) Social awareness 
D) Self-management 
E) Relationship management 
A) Self-awareness 
B) Situational awareness 
C) Social awareness 
D) Self-management 
E) Relationship management

Question 16

Make career counseling available.Career counseling reduces the stress that comes when employees don't know what their career options are and where they're headed.

Accepted Answer

At Tate & Stephens,you might support a h

Question 17

Workplace stress diminishes all of the following

Accepted Answer

A) positive emotions. 
B) job satisfaction. 
C) organizational commitment. 
D) job performance. 
E) job turnover. 
A) positive emotions. 
B) job satisfaction. 
C) organizational commitment. 
D) job performance. 
E) job turnover.

Question 18

____ is the tendency to attribute another person's behavior to his or her personal characteristics rather than to the situation the person is in.

Accepted Answer

A) The halo effect 
B) Fundamental attribution bias 
C) Self-serving bias 
D) Selective perception 
E) Stereotyping 
A) The halo effect 
B) Fundamental attribution bias 
C) Self-serving bias 
D) Selective perception 
E) Stereotyping

Question 19

Define the two attributional tendencies that can distort one's interpretation of observed behavior-fundamental attribution bias and self-serving bias-and provide an example of each.

Accepted Answer

■ Fundamental attribution bias:In fundam

Question 20

________ behaviors are employee behaviors that exceed the work-role requirements for the job.

Accepted Answer

A) Counterproductive work 
B) Halo effect 
C) Organizational citizenship 
D) Self-efficacy 
E) Proactive 
A) Counterproductive work 
B) Halo effect 
C) Organizational citizenship 
D) Self-efficacy 
E) Proactive

When others' expectations exceed one's ability,______ occurs.

This question has two parts;be sure to answer both.First,define employee engagement and explain why it is important to managers.Second,assume you are the manager of a local McDonald's restaurant.Describe what you would do to increase the level of employee engagement among your employees.

The glass ceiling is a concept that applies to women,but not to minorities.

Employees with a(n)______ locus of control will probably resist close managerial supervision and should probably be placed in jobs requiring high initiative and lower compliance.

People high in ______ are responsive to others' social and interpersonal cues.

You have important clients in town who want to have dinner with you,but your mother has a plumbing leak and has asked you to come over and shut off the water until she can get it fixed tomorrow.You are experiencing

_____________ is the process of interpreting and understanding one's environment.

Ted was hiring a new financial analyst,and he had several good candidates.He was leaning toward hiring Akiko,a Japanese American woman,because he thinks Asians are better at math.Ted is exhibiting which distortion in perception?

Is there any way to raise emotional intelligence,and if so,how? Suggest some ways you might improve your own emotional intelligence.

Investors who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return are experiencing

Personality test data should be supplemented with information from reference checks,personal interviews,ability tests,and job performance records when hiring.

Which of the following is not a suggested strategy for reducing unhealthy stressors in organizations?

A server expects a group of poorly dressed customers to be stingy tippers and gives them poor service,so he gets the result that he expects,a very small tip.This is an example of

_______________ is the ability to control your emotions and act with honesty and integrity in reliable and adaptable ways.

Make career counseling available.Career counseling reduces the stress that comes when employees don't know what their career options are and where they're headed.

Workplace stress diminishes all of the following

____ is the tendency to attribute another person's behavior to his or her personal characteristics rather than to the situation the person is in.

Define the two attributional tendencies that can distort one's interpretation of observed behavior-fundamental attribution bias and self-serving bias-and provide an example of each.

________ behaviors are employee behaviors that exceed the work-role requirements for the job.

The Exceptional Manager: What You Do How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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Exam 11: Managing Individual Differences and Behavior: Supervising People As People

When others' expectations exceed one's ability,______ occurs.

This question has two parts;be sure to answer both.First,define employee engagement and explain why it is important to managers.Second,assume you are the manager of a local McDonald's restaurant.Describe what you would do to increase the level of employee engagement among your employees.

The glass ceiling is a concept that applies to women,but not to minorities.

Employees with a(n)______ locus of control will probably resist close managerial supervision and should probably be placed in jobs requiring high initiative and lower compliance.

People high in ______ are responsive to others' social and interpersonal cues.

You have important clients in town who want to have dinner with you,but your mother has a plumbing leak and has asked you to come over and shut off the water until she can get it fixed tomorrow.You are experiencing

_____________ is the process of interpreting and understanding one's environment.

Ted was hiring a new financial analyst,and he had several good candidates.He was leaning toward hiring Akiko,a Japanese American woman,because he thinks Asians are better at math.Ted is exhibiting which distortion in perception?

Is there any way to raise emotional intelligence,and if so,how? Suggest some ways you might improve your own emotional intelligence.

Investors who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return are experiencing

Personality test data should be supplemented with information from reference checks,personal interviews,ability tests,and job performance records when hiring.

Which of the following is not a suggested strategy for reducing unhealthy stressors in organizations?

A server expects a group of poorly dressed customers to be stingy tippers and gives them poor service,so he gets the result that he expects,a very small tip.This is an example of

_______________ is the ability to control your emotions and act with honesty and integrity in reliable and adaptable ways.

Make career counseling available.Career counseling reduces the stress that comes when employees don't know what their career options are and where they're headed.

Workplace stress diminishes all of the following

____ is the tendency to attribute another person's behavior to his or her personal characteristics rather than to the situation the person is in.

Define the two attributional tendencies that can distort one's interpretation of observed behavior-fundamental attribution bias and self-serving bias-and provide an example of each.

________ behaviors are employee behaviors that exceed the work-role requirements for the job.

The Exceptional Manager: What You Do How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters