Exam 11: Managing Individual Differences and Behavior: Supervising People As People

______ consists of stable psychological traits and behavioral attributes that give a person his or her identity.

This question has two parts;be sure to answer both.First,name and describe at least four ways managers can reduce stressors that lead to employee burnout.Next,describe how you might use these techniques to cope with the following situation: You are the CEO of Tate & Stephens,a highly successful advertising firm located in New York City.Your agency represents major clients worth tens of millions of dollars each year.Because the stakes are so high,account executives and creative directors work 70 to 80 hours a week,and they are stressed out most of the time.You want to do something to help your workers remain productive and focused while helping to prevent burnout.

Define the Pygmalion effect,and explain how you can use it to get a final grade of A or B in this class.

______ represent(s)all the ways people are unlike and alike.

The ______ component of an attitude consists of the beliefs and knowledge one has about a situation.

This question has multiple parts;be sure to answer each.First,define cognitive dissonance.Next,describe the three conditions that affect the likelihood that a person will attempt to reduce cognitive dissonance.Finally,give an example of a time when you felt cognitive dissonance in your own life,and describe how you dealt with it.

The Americans with Disabilities Act requires employers to

The three components of ______ are affective,cognitive,and behavioral.

This question has two parts;be sure to answer both.First,define attitude and its three components.Next,give an example statement that illustrates each component of attitude for the following situation: You have a much heavier workload than the other three people in your department who have your same job title.You work until 7 p.m.every night,while your three coworkers leave promptly at 5 o'clock.

Describe the four layers of diversity in Gardenswartz and Rowe's diversity wheel.Provide a definition of the center layer and an example of each of the other layers.

Which of the following is not one of the Big Five personality dimensions?

______ is a state of emotional,mental,and even physical exhaustion,expressed as listlessness,indifference,or frustration.

A(n)______ program includes plans to help employees cope with stress,burnout,substance abuse,health problems,and family issues that influence job performance.

Define the five types of distortion in perception.Give an example of each.

Internals likely would prefer and respond more productively to incentives such as merit pay or sales commissions.

Which of the following is not one of the four layers of the diversity wheel?

________________ is the extent to which employees have positive or negative feelings about various aspects of their work.

Carol really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working.Still,she truly believes in what the company is trying to accomplish.Carol has

Ana Maria believes that she controls her own destiny.She is a rather shy person who is extremely dependable and responsible,and her coworkers respect her greatly.Ana Maria has a(n)______ locus of control and would rate high on the _______ dimension of personality.

______ is the belief that one's native country,culture,language,abilities,or behavior is superior to those of another culture.