Question 1

Job satisfaction results in stronger ______ and lower levels of ______.

Accepted Answer

A) job involvement;work-life balance 
B) organizational commitment;perceived stress 
C) motivation;life satisfaction 
D) perceived stress;life satisfaction 
E) perceived stress;absenteeism 
A) job involvement;work-life balance 
B) organizational commitment;perceived stress 
C) motivation;life satisfaction 
D) perceived stress;life satisfaction 
E) perceived stress;absenteeism

Question 2

Which of the following is not one of the main ways to reduce cognitive dissonance?

Accepted Answer

A) Change your attitude. 
B) Complete an emotional intelligence assessment. 
C) Change your behavior. 
D) Find consonant elements that outweigh the dissonant ones. 
E) Belittle the importance of the inconsistent behavior. 
A) Change your attitude. 
B) Complete an emotional intelligence assessment. 
C) Change your behavior. 
D) Find consonant elements that outweigh the dissonant ones. 
E) Belittle the importance of the inconsistent behavior.

Question 3

Your supervisor says the company needs you to stay late to meet an important deadline,but your family expects you to be present for your child's birthday party.You are experiencing role overload.

Accepted Answer

A) True 
 B)False

Question 4

Paolo is always coming up with new ideas and seeking funding to explore them.He sees opportunities in the marketplace and wants to be the first person to come up with new products and services that customers want.Paolo,a person who is apt to take initiative and persevere to influence the environment,has a(n)______ personality.

Accepted Answer

A) proactive 
B) emotionally stable 
C) extroverted 
D) emotionally intelligent 
E) self-efficacious 
A) proactive 
B) emotionally stable 
C) extroverted 
D) emotionally intelligent 
E) self-efficacious

Question 5

____ is the extent to which an employee identifies with an organization and is committed to its goals.

Accepted Answer

A) Job involvement 
B) Job performance 
C) Job satisfaction 
D) Organizational commitment 
E) Job enrichment 
A) Job involvement 
B) Job performance 
C) Job satisfaction 
D) Organizational commitment 
E) Job enrichment

Question 6

Carolina's manager notices that she exhibits an internal locus of control when she speaks about her work.Her manager should

Accepted Answer

A) closely supervise Caroline's work. 
B) place Caroline in a highly structured job. 
C) give Caroline a job with much social contact with coworkers and customers. 
D) give Caroline a job that requires high compliance and low initiative. 
E) provide incentives such as merit pay or sales commissions. 
A) closely supervise Caroline's work. 
B) place Caroline in a highly structured job. 
C) give Caroline a job with much social contact with coworkers and customers. 
D) give Caroline a job that requires high compliance and low initiative. 
E) provide incentives such as merit pay or sales commissions.

Question 7

An example of a self-fulfilling prophecy is a server who expects some poorly dressed customers to be stingy tippers,who therefore gives them poor service,and so gets the result he expected-a much lower tip than usual.

Accepted Answer

A) True 
 B)False

Question 8

______ is at the center of the diversity wheel.

Accepted Answer

A) Philosophy 
B) Philanthropy 
C) Perception 
D) Personality 
E) Psychology 
A) Philosophy 
B) Philanthropy 
C) Perception 
D) Personality 
E) Psychology

Question 9

Which of the following statements is not true of Millennial employees?

Accepted Answer

A) They want acclaim and think everyone should get a trophy. 
B) They are racially and ethnically diverse. 
C) Many are burdened by financial hardships. 
D) Many live with their parents. 
E) Many are unable to afford their own homes due to student-loan debt. 
A) They want acclaim and think everyone should get a trophy. 
B) They are racially and ethnically diverse. 
C) Many are burdened by financial hardships. 
D) Many live with their parents. 
E) Many are unable to afford their own homes due to student-loan debt.

Question 10

Define emotional intelligence (EI)and describe the four traits of EI.

Accepted Answer

Emotional intelligence is the

Question 11

Individuals with an external locus of control tend to display greater work motivation,which leads to higher salaries.

Accepted Answer

A) True 
 B)False

Question 12

The interdisciplinary field of organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others.

Accepted Answer

A) awareness 
B) development 
C) culture 
D) strategy 
E) behavior 
A) awareness 
B) development 
C) culture 
D) strategy 
E) behavior

Question 13

______ is the tension people feel when they are facing or enduring extraordinary demands,constraints,or opportunities and are uncertain about their ability to handle them effectively.

Accepted Answer

A) Apprehension 
B) Role conflict 
C) Stress 
D) Role overload 
E) Anxiety 
A) Apprehension 
B) Role conflict 
C) Stress 
D) Role overload 
E) Anxiety

Question 14

Which of the following is the most common drug of abuse?

Accepted Answer

A) marijuana 
B) tranquilizers 
C) prescription pain medication 
D) alcohol 
E) methamphetamine 
A) marijuana 
B) tranquilizers 
C) prescription pain medication 
D) alcohol 
E) methamphetamine

Question 15

Because she beat her goal this year by nearly 30 percent,Lori has been telling everyone in the sales department of her incredible skill as a salesperson.But last year when she didn't even reach her goal,she said her failure was due to the poor economy.Lori provides an example of

Accepted Answer

A) the halo effect. 
B) a self-fulfilling prophecy. 
C) fundamental attribution bias. 
D) selective perception error. 
E) self-serving bias. 
A) the halo effect. 
B) a self-fulfilling prophecy. 
C) fundamental attribution bias. 
D) selective perception error. 
E) self-serving bias.

Question 16

________ is the tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs.

Accepted Answer

A) Stereotyping 
B) Selective perception 
C) Self-serving bias 
D) Attribution 
E) The halo effect 
A) Stereotyping 
B) Selective perception 
C) Self-serving bias 
D) Attribution 
E) The halo effect

Question 17

People with ______ exhibit less anxiety,greater motivation,and stronger expectations that effort leads to performance.

Accepted Answer

A) high self-efficacy 
B) high self-monitoring 
C) low self-efficacy 
D) an internal locus of control 
E) an external locus of control 
A) high self-efficacy 
B) high self-monitoring 
C) low self-efficacy 
D) an internal locus of control 
E) an external locus of control

Question 18

Define stress and describe at least four sources of stress on the job.

Accepted Answer

Here are s

Question 19

Name and describe at least four major barriers to organizational diversity.

Accepted Answer

Resistance to divers

Question 20

Define role overload,role conflict,and role ambiguity.Give examples of each from your own experience.

Accepted Answer

Role overload occurs when others' expect

Job satisfaction results in stronger and lower levels of .

Which of the following is not one of the main ways to reduce cognitive dissonance?

Your supervisor says the company needs you to stay late to meet an important deadline,but your family expects you to be present for your child's birthday party.You are experiencing role overload.

____ is the extent to which an employee identifies with an organization and is committed to its goals.

Carolina's manager notices that she exhibits an internal locus of control when she speaks about her work.Her manager should

An example of a self-fulfilling prophecy is a server who expects some poorly dressed customers to be stingy tippers,who therefore gives them poor service,and so gets the result he expected-a much lower tip than usual.

______ is at the center of the diversity wheel.

Which of the following statements is not true of Millennial employees?

Define emotional intelligence (EI)and describe the four traits of EI.

Individuals with an external locus of control tend to display greater work motivation,which leads to higher salaries.

The interdisciplinary field of organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others.

______ is the tension people feel when they are facing or enduring extraordinary demands,constraints,or opportunities and are uncertain about their ability to handle them effectively.

Which of the following is the most common drug of abuse?

Because she beat her goal this year by nearly 30 percent,Lori has been telling everyone in the sales department of her incredible skill as a salesperson.But last year when she didn't even reach her goal,she said her failure was due to the poor economy.Lori provides an example of

________ is the tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs.

People with ______ exhibit less anxiety,greater motivation,and stronger expectations that effort leads to performance.

Define stress and describe at least four sources of stress on the job.

Name and describe at least four major barriers to organizational diversity.

Define role overload,role conflict,and role ambiguity.Give examples of each from your own experience.

The Exceptional Manager: What You Do How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Exam 11: Managing Individual Differences and Behavior: Supervising People As People

Job satisfaction results in stronger ______ and lower levels of ______.

Which of the following is not one of the main ways to reduce cognitive dissonance?

Your supervisor says the company needs you to stay late to meet an important deadline,but your family expects you to be present for your child's birthday party.You are experiencing role overload.

____ is the extent to which an employee identifies with an organization and is committed to its goals.

Carolina's manager notices that she exhibits an internal locus of control when she speaks about her work.Her manager should

An example of a self-fulfilling prophecy is a server who expects some poorly dressed customers to be stingy tippers,who therefore gives them poor service,and so gets the result he expected-a much lower tip than usual.

______ is at the center of the diversity wheel.

Which of the following statements is not true of Millennial employees?

Define emotional intelligence (EI)and describe the four traits of EI.

Individuals with an external locus of control tend to display greater work motivation,which leads to higher salaries.

The interdisciplinary field of organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others.

______ is the tension people feel when they are facing or enduring extraordinary demands,constraints,or opportunities and are uncertain about their ability to handle them effectively.

Which of the following is the most common drug of abuse?

Because she beat her goal this year by nearly 30 percent,Lori has been telling everyone in the sales department of her incredible skill as a salesperson.But last year when she didn't even reach her goal,she said her failure was due to the poor economy.Lori provides an example of

________ is the tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs.

People with ______ exhibit less anxiety,greater motivation,and stronger expectations that effort leads to performance.

Define stress and describe at least four sources of stress on the job.

Name and describe at least four major barriers to organizational diversity.

Define role overload,role conflict,and role ambiguity.Give examples of each from your own experience.

The Exceptional Manager: What You Do How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Job satisfaction results in stronger and lower levels of .