Exam 1: The Exceptional Manager: What You Do How You Do It

You work as the sales manager for a company that sells office supplies to businesses of all sizes.Because the profit margins are razor-thin,you need to ensure that you are getting the very best prices on paper,pencils,pens,Post-It Notes,and other office supplies from the manufacturers.When reviewing the quarterly profit statement,you realize that your costs are higher than they should be,and you trace the higher costs back to an employee who has been lax about getting competitive bids to ensure the lowest prices.When you conduct your research to determine the reason for the higher costs,and take action to bring those costs back down,in which of the key management processes are you taking part?

Robert is a district manager who oversees several store managers in a national chain of restaurants.Robert reports directly to the vice president of stores and marketing,a member of top management.Robert is a middle manager.

___________ is the discipline concerned with creating computer systems that simulate human reasoning and sensation.

When building a new residential development or mall,a national real estate organization typically does not remove many trees,basing its decision on the belief that natural resources are limited and the company must not compromise the ability of future generations to meet its own needs.To which philosophy is the company adhering?

Mostly Murder Press is a small publisher that specializes in publishing mystery and suspense novels.Mostly Murder Press does not maintain an office.Rather,its four employees work from their homes.One lives in New York,one lives in Chicago,one lives in San Antonio,and one lives in Portland,Oregon.The staff collaborate using Skype,Google Hangouts,WebEx,phone conference calls,and other business applications that allow them to meet in real time.Mostly Murder Press is an example of

The district manager of a national fast-food restaurant watches the sales reports for each restaurant daily to compare actual sales with projected sales goals,and then takes corrective action if needed.In which part of the management process is she participating?

After his company closed the retail location he managed,while Tareq was interviewing for other management positions,he began a painting business.Tareq is an example of a(n)

Greg,a supervisor,is known by his managers to be sharp in his decisions and has a good track record of meeting his goals;Greg is a(n)____ manager.

Studies show that dealing with excessive and unimportant e-mail and text messages in the workplace can lead to

To maintain a competitive advantage,the top management of a national furniture store made the decision to increase employee training,add rewards that motivate employees,and look at improving procedures related to disciplining workers.These decisions are made by managers who play a ______ role.

Opportunity entrepreneurs are those who start their own business because they lost a job.

Describe the challenges of managing for globalization.Suppose you manage a small café in a large city with a diverse immigrant population.What are some of the challenges you might face in managing for globalization,and how would you rise to the challenges?

Conceptual skills consist of

Suppose you are the chair of the business department at your college or university.In addition to your academic duties,you must manage your department.Discuss some ways you might meet the challenges of managing information technology for students and faculty.

Being able to ________ is a key benefit for those who study management.

ABC Manufacturing employs some of the top professionals in its field,and because of their skills and experience,ABC is highly efficient and outperforms its competitors.ABC Manufacturing has a(n)____ over its competition.

Tom,a restaurant general manager,carefully watches his costs by reusing some items that in the past were immediately thrown away.Tom is an example of a(n)_____ manager.

Samuel,a marketing manager,recently attended a management workshop where he learned of Mihaly Csikzentmihalyi's view that the ideal state that many people seek is

Innovation in business is defined as seeking ways to deliver less costly goods but in similar ways,maintaining employee morale.

Martina recently met with her manager,Omari,who spent time motivating her by showing Martina how important she is to the company's success.Martina is now excited to do her part to help the company achieve its goals.Omari was performing the management function known as leading.