Exam 1: The Exceptional Manager: What You Do How You Do It

According to Robert Katz,which three skills do managers develop through education and experience?

Betty reports to the front desk manager.Betty is responsible for directing the team activities of four cashiers who are responsible for developing a plan to improve customer service.Betty does not have authority over other team members,but she provides guidance,instruction,and direction to them.Betty is a(n)

As a store manager,Liandra has to play the role of negotiator,such as purchasing products at a fair price for her company.As she handles this responsibility,Liandra is playing the ____ role.

The ideal state that many people seek is an emotional zone somewhere between excitement and anxiety.

_______ are two of the primary challenges facing managers today.

According to the theory that ______,first noted by New York Times columnist Thomas Friedman,globalization has leveled the competitive playing fields between industrial and emerging-market countries.

Rebecca,a department manager,has been dealing with two workers in her department who do not get along.Due to family problems for both employees,today they had a loud argument in the break room.Rebecca is meeting with both to resolve the issues.Which managerial role is Rebecca playing?

Today's hiring managers note that many recent college graduates lack "soft skills," skills that encompass a wide range of abilities to motivate,to inspire trust,and to work with others.According to these managers,which of the following is NOT a soft skill that many college graduates lack?

Because Ace Development Services is the only company that supplies a critical product for clients,customers of Ace are likely to

Susan,a district manager for a large retail chain,is comparing the goals of her stores with recent sales.She knows that two stores are underperforming,so she plans on meeting with those managers to discuss corrective action;this process is the controlling managerial function.

What is efficiency? What is effectiveness? Imagine you manage a local car wash.Which criteria might you use to determine your efficiency as a manager? Which criteria might you use to determine your effectiveness?

An entrepreneur is best described as

The multiplier effect states that a manager's influence on the organization

At times,customers have an unexpected need and require certain departments,such as production,to change their schedule to meet the demands of the sales department.When Susan,the vice president of marketing,inspires the production team to put in the extra effort,she is playing a(n)____ role.

Deshawn started a new type of business that provides new and unique services that did not exist before his efforts.Deshawn is acting as a(n)

The police chief is meeting with some citizens in his community,where he will discuss the police department's positive service delivery.The success of his organization is measured by

You are a senior manager at a large consumer goods company.The company president has noticed that recent college graduates and junior-level employees tend to gravitate toward you.They come to you for advice and ask for your opinion on important matters,even though you are not their direct supervisor.The president realizes that you are acting as a(n)_____ to junior employees.

When Randy,a general manager of a national retailer,moved to a different store in his company that was having difficulty,he knew that sales were low and after talking to his employees,he found morale was also low.At first Randy thought attitudes were poor due to low sales,but after working closely with employees,he realized that the poor attitudes were actually the cause of poor sales.Randy was able to discover the cause of the problem by utilizing ______ skills.

You have just taken a job as an entry-level manager for a company that provides house-cleaning services.The company has a large national presence,with offices in 40 U.S.states.You know you are starting at the bottom of the management ladder,but you hope to grow and rise through the ranks to become a senior manager.What is your likely salary range when you first take the job?

When the manager of a local restaurant sets goals and then develops a blueprint for how to achieve them,she is