Exam 19: Statistical Process Control and Quality Management

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Random samples of four items are selected from a manufacturing process at regular intervals and a certain quality characteristic is measured. After 25 samples, ΣX = 15,350 and ΣR = 411.4. What is the sample size?

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A manufacturer of golf club shafts inspects 50 shafts every day. Over the last ten days, the number of defective shafts has been reported to be the following. A manufacturer of golf club shafts inspects 50 shafts every day. Over the last ten days, the number of defective shafts has been reported to be the following.   To construct a process control chart for the mean percent defective, what is the upper control limit? To construct a process control chart for the mean percent defective, what is the upper control limit?

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A new machine is set or calibrated to fill tubes of toothpaste at precisely 6.75 ounces. Then, once the machine is running, a sample of six tubes is taken every three hours and weighed with the following results: A new machine is set or calibrated to fill tubes of toothpaste at precisely 6.75 ounces. Then, once the machine is running, a sample of six tubes is taken every three hours and weighed with the following results:   What is X-bar for 7 pm? What is X-bar for 7 pm?

(Multiple Choice)
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A new machine is set or calibrated to fill tubes of toothpaste at precisely 6.75 ounces. Then, once the machine is running, a sample of six tubes is taken every three hours and weighed with the following results: A new machine is set or calibrated to fill tubes of toothpaste at precisely 6.75 ounces. Then, once the machine is running, a sample of six tubes is taken every three hours and weighed with the following results:   What is the value of A<sub>2</sub>, the control limit factor for averages? What is the value of A2, the control limit factor for averages?

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If the binomial distribution is used to develop an operating characteristic curve for an acceptance sampling plan, then the trials must be ________________.

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An airline is investigating the causes of lost bags. The following table of data was collected over the last six months. An airline is investigating the causes of lost bags. The following table of data was collected over the last six months.   What is the reason with the lowest percentage of bags is lost, and what is the percentage? What is the reason with the lowest percentage of bags is lost, and what is the percentage?

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The concepts of statistical quality control developed in the decade of the ______.

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A sampling plan states that if 20 incoming transistors are checked and 2 or less defects are found, the lot is accepted. If an incoming lot is 10 percent defective, what is the probability of accepting the lot of transistors?

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Which of the following statements about in-control and out-of-control processes are true? I. The mean chart and range chart always show that processes are in control. II) A mean chart can be in control, while a range chart can be out of control. III) A mean chart can be out of control, while a range chart can be in control.

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In acceptance sampling, usually 100% of the incoming lot is checked.

(True/False)
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Over the last ten days, a manufacturer of cell phones counts the number of defective phones created in each eight-hour shift. The results are shown next. Over the last ten days, a manufacturer of cell phones counts the number of defective phones created in each eight-hour shift. The results are shown next.   To construct a process control chart for the mean number defective, what is the lower control limit? To construct a process control chart for the mean number defective, what is the lower control limit?

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A quality control chart is used to monitor the customer wait time at a local call center. Sample means of five times are averaged and plotted over time. Over the last hundred sample means, one sample mean was outside a control limit. The chart shows:

(Multiple Choice)
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The Quality Assurance Department selected 12 samples of 100 printed circuit boards and tested them. The number of defective printed circuit boards in each sample was 3, 3, 0, 5, 1, 1, 5, 6, 6, 2, 0, and 1. What kind of control chart should be constructed to monitor the process?

(Multiple Choice)
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A quality control chart is used to monitor the customer wait time at a local call center. Sample means of five times are averaged and plotted over time. Over the last hundred sample means, one sample mean was outside a control limit. The process is:

(Multiple Choice)
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Random samples of four items are selected from a manufacturing process at regular intervals and a certain quality characteristic is measured. After 25 samples, ΣX = 15,350 and ΣR = 411.4. To construct a mean chart, what is the lower control limit (LCL) for the mean?

(Multiple Choice)
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In a fishbone diagram, "dissatisfied customers" would be an _________ and "slow service" would be a _________.

(Short Answer)
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A new machine is set or calibrated to fill tubes of toothpaste at precisely 6.75 ounces. Then, once the machine is running, a sample of six tubes is taken every three hours and weighed with the following results: A new machine is set or calibrated to fill tubes of toothpaste at precisely 6.75 ounces. Then, once the machine is running, a sample of six tubes is taken every three hours and weighed with the following results:   What is the mean range? What is the mean range?

(Multiple Choice)
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A new machine used in the production of motor mount bolts was put into operation. Five samples of size 100 were randomly selected and the number of defectives in each sample was noted. A new machine used in the production of motor mount bolts was put into operation. Five samples of size 100 were randomly selected and the number of defectives in each sample was noted.   The measurement of quality is based on: The measurement of quality is based on:

(Multiple Choice)
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Quality control charts indicate whether a production process is in control or out of control.

(True/False)
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What process investigates the potential causes of an outcome or effect such as poor quality?

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